The Homewood Suites is a fine hotel located near US395 a few miles south of downtown Reno. The rooms are spacious and include a small kitchen. There was plenty of room for our family of four with a king bed in the bedroom and a nice sofa sleeper in the living room. The room was nicely furnished though there a few small signs of wear. The staff was friendly and helpful. The breakfast area and lobby were very nice. We would definitely return.

Early check-in request granted, however, upon entering room found wet bath towel on bathroom floor and used toiletries in shower. Desk assigned us another room. Informed housekeeping we'd be out most of the day and to please clean room on the 2nd day of our stay. Room had not been cleaned upon our return. Desk sent up on-call housekeeper who tidied up while we watched t.v. Akward! Pool smelled of chemicals so did not use. Exercise room had treadmills with t.v. channels, nice! Elevator. Breakfast is quantity over quality but yogurt saves the day. Good variety of beverages. Property is away from town, plus. I'll return for the beds. Oversights were corrected but...should not be happening.

I have stayed at many Homewood Suites throughout the Western US. This one was the worst. It is really out of the way. Had trouble with the front desk. Twenty somethings running the place. Room was not cleaned the first day, asked if I could just have towels. By 7:30pm they did not show up. Complained loudly. Finally received just towels at 9pm that night. Had to put dirty dishes in hallway. Not good. More than once I stood at the front desk for more than 5 minutes waiting for someone. Food quality not good. Overall, not impressed with this one.

During the volleyball tournament I reserve the room for our relatives. When I booked the room I clearly told them they have two kids and two adults and they needs a room with two beds. They charge us the ridiculous price for the room $292.67. I never paid this kind of price just stay at simple hotel like this one. But I thought it is ok to pay as long as they got the room to stay. But the worse part was the stay. When we got to the hotel no one was on desk, few people were waiting before us. It takes almost half hour for them to check us in. Then we were checked in to the room wasn't clean. Went back to front desk and wait for another 15 mins to talk to front desk clerk and no apology was offered. They want us to wait in lobby for half hour. We sit in lobby and after 45 mins of wait. I went back to front desk to check the status of room and nothing was done. After waiting waiting finally they told us our room is ready and they put us in room with one bed. Once again, we went down to switch room and finds out no rooms available with two beds. Front desk clerk instead offer an apology, they start argue with us. We reserve the room with one bed. I wasn't mind paying the premium I paid for the room, but I didn't receive the value of the price I paid. I paid so much forbthe room and one of the kids have to sleep on floor when we ask for a roll away bed and it wasn't available either. Next morning we came down for the breakfast. Bunch of kids were running around and nothing was available to eat. Overall it was very poor stay and bad experience.