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“Great value...” 5 of 5 stars
Review of Homewood Suites by Hilton Reno

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Homewood Suites by Hilton Reno
3.0 of 5 Hotel   |   5450 Kietzke Lane, Reno, NV 89511   |  
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Ranked #5 of 65 Hotels in Reno
Burlingame, California
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“Great value...”
5 of 5 stars Reviewed November 6, 2012

This is usually my hotel of choice when I come to Reno for business. It's located in a newer and quieter part of town. The rooms are spacious and the hotel is in very good condition. Breakfast is always adequate and the nightly reception is also a nice touch if you don't feel like going out for dinner. The last time I was here I had a long flight delay and the manager allowed me to stay till 4PM without charging me for an extra day.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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256 reviews from our community

Traveler rating
    163
    67
    12
    8
    6
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86
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
seattle, wa
Top Contributor
70 reviews 70 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 4, 2012 via mobile

The Homewood Suites is a fine hotel located near US395 a few miles south of downtown Reno. The rooms are spacious and include a small kitchen. There was plenty of room for our family of four with a king bed in the bedroom and a nice sofa sleeper in the living room. The room was nicely furnished though there a few small signs of wear. The staff was friendly and helpful. The breakfast area and lobby were very nice. We would definitely return.

Stayed September 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 30, 2012

Early check-in request granted, however, upon entering room found wet bath towel on bathroom floor and used toiletries in shower. Desk assigned us another room. Informed housekeeping we'd be out most of the day and to please clean room on the 2nd day of our stay. Room had not been cleaned upon our return. Desk sent up on-call housekeeper who tidied up while we watched t.v. Akward! Pool smelled of chemicals so did not use. Exercise room had treadmills with t.v. channels, nice! Elevator. Breakfast is quantity over quality but yogurt saves the day. Good variety of beverages. Property is away from town, plus. I'll return for the beds. Oversights were corrected but...should not be happening.

Room Tip: Visit the room before and make sure it is clean and ready for occupation before attempting to take y...
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed July 26, 2012

I have stayed at many Homewood Suites throughout the Western US. This one was the worst. It is really out of the way. Had trouble with the front desk. Twenty somethings running the place. Room was not cleaned the first day, asked if I could just have towels. By 7:30pm they did not show up. Complained loudly. Finally received just towels at 9pm that night. Had to put dirty dishes in hallway. Not good. More than once I stood at the front desk for more than 5 minutes waiting for someone. Food quality not good. Overall, not impressed with this one.

Room Tip: If you are looking to stay near the casinos or the airport, this is not a good choice.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Homewood Suites by Hilton Reno, responded to this review, July 30, 2012
Hello, Thank you for taking the time to share your comments regarding your recent stay. I have shared them with my entire staff. We strive to ensure a memorable stay and have put steps in place to ensure that these sort of issues dont happen again. Thanks again for your comments.
Jim D
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 6, 2012 via mobile

During the volleyball tournament I reserve the room for our relatives. When I booked the room I clearly told them they have two kids and two adults and they needs a room with two beds. They charge us the ridiculous price for the room $292.67. I never paid this kind of price just stay at simple hotel like this one. But I thought it is ok to pay as long as they got the room to stay. But the worse part was the stay. When we got to the hotel no one was on desk, few people were waiting before us. It takes almost half hour for them to check us in. Then we were checked in to the room wasn't clean. Went back to front desk and wait for another 15 mins to talk to front desk clerk and no apology was offered. They want us to wait in lobby for half hour. We sit in lobby and after 45 mins of wait. I went back to front desk to check the status of room and nothing was done. After waiting waiting finally they told us our room is ready and they put us in room with one bed. Once again, we went down to switch room and finds out no rooms available with two beds. Front desk clerk instead offer an apology, they start argue with us. We reserve the room with one bed. I wasn't mind paying the premium I paid for the room, but I didn't receive the value of the price I paid. I paid so much forbthe room and one of the kids have to sleep on floor when we ask for a roll away bed and it wasn't available either. Next morning we came down for the breakfast. Bunch of kids were running around and nothing was available to eat. Overall it was very poor stay and bad experience.

  • Stayed April 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Homewood Suites by Hilton Reno, responded to this review, May 7, 2012
Thank you for taking the time to reach out and tell us about your recent stay here in Reno. I have shared your comments with my staff and assure you that we make every effort to ensure a relaxing and comfortable stay. Please feel free to contact me at anytime here at the hotel to discuss any future lodging needs.
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Placerville, California
Top Contributor
62 reviews 62 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 29, 2012

My son loves the basketball sports court. I love that we can BBQ outside. Rooms are clean, newer and large. Indoor pool was a hit with my daughter, Breakfast was good, dining area, pleasant and comfortable. Our volleyball tournament trip to Reno was made much more enjoyable and comfortable by choosing to stay here. We'll be back next year. Hopefully with the rest of our team.

Room Tip: Ask for top floor with view of the Sierras.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 23, 2012

Being a Hilton Diamond member these days is great. Once they see you are platinum level, staff usually does all the can do satisfy you. For this stay, I was not disappointed! Asked and received an upgrade to a two bedroom suite. Most units at a Homewood are the 1 bedroom configuration. And, I was able to use the 1 bedroom point schedule! Very nice they let me do this.
Accommodations were great, at least 800 square feet, full kitchen and two baths. Very clean and comfortable. Very good AC system.
Nice location in an newer office complex area, need to drive to nearby restaurants. Quiet rooms, great parking, newer property. Close to 395 frwy, but road noise minimal. Atlantis Hotel about 1 mile. Peppermill casino, 2.5 miles.
Breakfast included and above average.
Will be back again. Really enjoyed our stay.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Reno

Address: 5450 Kietzke Lane, Reno, NV 89511
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Reno
#5 Business Hotel in Reno
#9 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Reno 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Reno Nevada hotel is centrally located just minutes from downtown Reno and Reno-Tahoe International (RNO) Airport, located near numerous local businesses. We do everything we can to make our guests comfortable. The Homewood Suites by Hilton Reno Nevada hotel features a business center, complimentary Suite Start® hot breakfast buffet daily, and a complimentary Welcome Home® Reception on weekdays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Reno Hotel Reno

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