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“Very Nice Resort - Would Stay Again” 5 of 5 stars
Review of Peppermill Resort Spa Casino

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Peppermill Resort Spa Casino
4.0 of 5 Resort   |   2707 S Virginia St, Reno, NV 89502   |  
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Ranked #2 of 65 Hotels in Reno
Certificate of Excellence 2014
GreenLeadersGold level
fishersville, virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very Nice Resort - Would Stay Again”
5 of 5 stars Reviewed June 15, 2010

The resort is lovely with the Tuscany/Mediterranean Decor in the Public areas and Tower. The outdoor pool area is great with same decor, terra cotta roofs and wonderful terraces overlooking the pool area from the spa and night club. Many pretty flower arrangements and italian style statues/fountains.

We stayed in the Montego Bay wing which was very new and nice decor. Soft lighting, very nice beds/mattresses and bedding. Noone was really loud or disturbing which was nice.

Everyone was also very accomodating and I was particularly impressed with HOUSEKEEPING. I called several times to make requests for extras and they were there inside of 5 minutes with what I asked for.

The restaurants are top-notch, definitely resort pricey, but it was not a bad offset to the nice package deal we got through Delta Airlines for flight/room. The Island Buffet was within more normal price range and a very nice selection of food serving all meals.

I will mention, the resort itself is within about 2-1/2 to 3 miles of downtown where everything else is, (like the National Bowling Center and other resorts) so either plan on staying and dining in the resort, or get a car so you can travel around the Reno because it is not easy walking distance to anything.

We ended up spending additional time at Lake Tahoe and Sacramento, CA which are both easy drives from Reno.

Tips: The daily internet fee IS included in the $10 resort fee. You need to call down to the conceriege and get the user name and password, don't end up paying extra for that, we almost did.

Parking was no problem and also included in the resort fee. Be sure and stop by the information desk in the Casino so you can get a coupon booklet since there were several coupons for the various restaurants in the resort and we did use them.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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4,525 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 12, 2010

We totally enjoyed our stay at the Peppermill in the Tuscany Tower. The room was very nice and the most important thing was that it was quiet. So many times you can here doors slamming at all hours in a casino hotel. That was not the case here. It was very quiet! The room was very large and decorated quite nicely and the bathroom was great. We would definitely stay here again if we were ever back in Reno.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christiana, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2010

Wow what a nice resort, everyone was really nice and helpful. The Casino was more then we could ask for, so many slot machines with good payouts. The food was terrific!
We are already planning our next stay. Thank you Peppermill for a great vacation.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont,Texas
1 review
5 of 5 stars Reviewed June 8, 2010

For several years I have been staying at the Pepermill and every year it has been a delightful and excellent experience. The place is beautiful, the slots are the best.
Food is always good at all the restaurants and the pool is gorgeous. I recommend this hotel to all my friends and aquaintances and to you. Siteseeing is great and only a few miles away. Lester Smith

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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evanston, wyo
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2010

The wife received a promotion in the mail that told us we had three free nights in a suite. All she had to do was to call, confirm with the enscripted code, and book our three nights, which she did. We even asked to stay two additional nights, which was granted. [The entire establishment was elegant. The rooms are magnificent and the baths are exquisite. The food was like heaven. ]However, when we went to check out, we were presented for a bill for the entire stay. We were told that the promo wasn't for this trip - that we had to stay here first, in order to receive the promotion on our next visit. [That wasn't what we were told when we called.] We were really ripped off. Besides that the wife had a Crown Royal sack with three one hundred dollar bills and three hundred one dollar bills (she saved from her tips for this trip); that disappeared from our room on the second day. We did not tell the management, because we felt that if who ever took it, probably needed it worse than we did.

  • Stayed May 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 4, 2010

I had made resevations for this place 3 months prior to traveling and when we arrived we found out that Peppermill reservations reserved our room for the wrong month. After getting that straightened out, we went to our Montego Bay Room & you can hear everything from your next door neighbor to the cars passing by on the street.
We asked to be moved to a different room and were accommodated. After dinner that night, we were locked out of the new room, the key wouldn't open the door. After going back and fourth 4 times with the front desk, they finally sent security up to open the door.
When complaining to management, they were unwilling to compensate us in anyway for the inconveniences that we had experienced. We were supposed to stay at Peppermill for 7 days but, we ended up driving our rental to San Francisco and spending our vacation there. Because we had used a travel agency and it was a prepaid trip, Peppermill claims they were unable to compensate us for any of our stay. So, we ended up spending more money than we would of liked, but, our vacation from hell turned out to be a great one once we arrived in San Francisco. My husband and I are very disappointed with the way we were treated at Peppermill and feel it was a waste of time and money choosing to stay there. We will not be back to Peppermill or Reno, Nevada & we will not be recommending this place to anyone.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinton Falls, New Jersey
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 4, 2010

Check in expereince was aggravating and time consuming, no king size bed room as requested, breakfast in the coffee shop was adequate at best and checkout was a joy as your computers were down

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Spa Hotel in Reno
#2 Business Hotel in Reno
#2 Family Hotel in Reno
#2 Green Hotel in Reno
#2 Casino Hotel in Reno
#5 Best Value Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1635
Official Description (provided by the hotel):
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more   less 
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Also Known As:
Peppermill Hotel Reno

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