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All 67 Reno hotels

Peppermill Resort Spa Casino: Traveler Reviews

4.0 of 5
2707 S Virginia St, Reno, NV 89502
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Ranked #2 of 67 hotels in Reno
GreenLeadersGold level
Most recent review
4 of 5 stars Reviewed December 27, 2012
topaz_bc Vancouver, Canada
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2,139 reviews from our community

Traveler rating
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    485
    135
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    108
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Families
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Couples
842
 
Solo
139
 
Business
324
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vancouver, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Good stay”
4 of 5 stars Reviewed December 27, 2012

I stayed at this hotel while attending a conference in Reno. It's big and gaudy and pretty much what I expected it would be. There is a free airport shuttle to and from the airport that was convenient and efficient. The hotel isn't too far from the airport, but is a bit inconveniently located for other things such as restaurants and shopping. There isn't much in the immediate vicinity of the hotel and trying to find a coffee shop proved impossible. But for the most part, (like in most of these hotel/casinos) you can survive just fine without ever venturing outdoors. Not really my scene, but I still had a good stay while on business.

I checked in while it was not yet too busy and it was quick and efficient, though coming down through the lobby later, the check in line appeared to be a bit long and chaotic. This may have been because there were several events in addition to the conference taking place.

My room was very comfortable and I had a great sleep each night. I had just a regular room in the Peppermill tower. I used the fitness center which was well equipped and you got a free bottle of water as you entered. Also ate at a few of the restaurants. The best in my opinion was Oceano, which had surprisingly good sushi.

My only complaint is that this hotel and casino complex is huge and it is very easy to get lost. It's also easy to spend the entire day inside and never needing to go outdoors. After a day of being inside for the conference, I absolutely had to go outside and get some fresh air and sunlight. However, as I mentioned at the start of my review, there really isn't anywhere to go within walking distance. So I walked around the parking lot and then went back in.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburg, California, USA
1 review
1 helpful vote 1 helpful vote
“My anniversary on 5 stars resort”
5 of 5 stars Reviewed December 26, 2012

Keep the quality of services, cleanliness.,the security and food service provided and all the entire resort you provided us and the others guest that visit your hotel.
My wife and me we plan to return soon .thank you for all your attention.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truckee, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Peppermill Reno is consistently exceptional”
5 of 5 stars Reviewed December 26, 2012

I regularly visit the Peppermill Reno with my husband, sometimes my family, or even with girlfriends. I am never disappointed with the staff, facilities, rooms, restaurants, gaming, entertainment and amenities. The Peppermill Reno has customer service that rivals 4 and 5 diamond resorts, the rooms are luxurious, the casino and entertainment clean and enjoyable, the restaurants ( all of them!) are exceptional. Keep up the great work Peppermill. We will keep coming back!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tahoegal44 about Peppermill Resort Spa Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
59 reviews 59 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“Nice place, but....”
3 of 5 stars Reviewed December 26, 2012

typical Vegas/Reno type casino hotel. Instead of charging a room rate, they offer a rate then tack on a "spa fee" of $15 then tax that also. Rooms are descent but dimly lit, especially the bathrooms. Bed pillows were probably obtained from a closed hotel located in Virginia City in the late 1800's. Extremely overpriced products (water, alcohol, snacks) in the rooms and if you pick up the item for over 45 seconds, it automatically charges to your room. Refrigerators advertised in the rooms are for their "for sale" products and absolutely no room for personal items. So, if you need to store items like insulin, etc., you're in trouble. Overall, okay but nothing spectacuar, would use a standard hotel next time in Reno.

Room Tip: obtain a fresh breathe of air before entering as it is very smoky as you pass through the casino are...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peppermill_Director, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review
December 29, 2012
Thank you for your review and for choosing the Peppermill as your place to stay in Reno. We’re sorry that our resort fee was not clearly explained to you upon making your reservation. This fee of $12 (yes, it is taxed another $1.56) covers a wide range of amenities that we provide for all of our guests that stay at our resort. Some of these include our high speed WIFI service along with access to our “internet cafes” and business center, airport shuttle service, valet or indoor self parking, access to our 6,600 square ft. fitness center including our resort pools, in room coffee, all local and 800 calls, concierge services, and $10 off for a day pass in our award winning Spa Toscana. All in all this is a small fee for what we feel is a nice bundle of offerings.

We provide a down alternative pillow in our guest rooms as we have found this to be a favorite by most of our hotel guests. Please give housekeeping a jingle if you would like to choose from a variety of other pillows that we can provide to you. Our snack tray and mini bar offerings provide a quick and easy snack for our guests that do not want to make a trip down to our gift shop or resort bars in order to have a quick bite or drink. We do have medical refrigerators available for your use. Please let the front desk know upon check in and we will make one of these available for your use.

We have made great progress in reducing the smoke smell throughout our casino. We have also established a nice new non smoking slot section for those that prefer to be completely away from our smoking guests. We hope you enjoyed the better part of your visit with us and that someday you will return and stay us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crescent Lake, Oregon
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Easy to find, fun to stay!”
4 of 5 stars Reviewed December 24, 2012

We had an easy time finding this place never being to Reno before. The staff was friendly. The rooms were a little dingy despite being newly remodeled. But very cozy bed and well stocked mini bar and snacks. The casino in the hotel was really fun and some nice shops and and places to eat inside. The only bad thing I would say is that the rooms themselves were very confusing to find at first. We had to take multiple elevator trips up and down different towers and through different cooridors, a gps would have been helpful....seriouslly. Fun place to stay, would go again.

Room Tip: Ask for a view if you want one, we got stuck looking into an alley...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Mntnf0lk about Peppermill Resort Spa Casino
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Additional Information about Peppermill Resort Spa Casino

Also Known As:
Peppermill Hotel Reno
Peppermill Hotel
Address: 2707 S Virginia St, Reno, NV 89502
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar/Lounge Business Center Casino Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Reno
#1 Onsen Hotels in Reno
#2 Casino Hotels in Reno
#2 Business Hotels in Reno
#5 Best Value Hotels in Reno
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Travel Weekly’s 2009 Silver Magellan Award Winner and Named Top Industry Supplier by Conventions.net. Located on Reno’s main thoroughfare between a revitalized downtown and the city’s south end which features upscale shopping and dining, the Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 17 bars and lounges, two resort pools, three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno’s hottest nightspot, EDGE. ... more   less 
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