Let me start with the good things. The room was beautiful and very clean. The Outside Parking Valet service was excellent with every person we talked to friendly and very helpful.
Regarding the bad: It had been 15 years since I had stayed at the Peppermill Reno. They now announce themselves as a four Double Diamond Resort. I could see this for room quality only but not anything more. Here is a list of issues. We had breakfast at two different restaurants. Each one was extremely slow(even though the place was empty), had average to bad food, and very poor non attentive service. This included Bicotti's and the coffee shop. For dinner we tryed both Chi Asian and Romanza . Romanza had good food with bad service. Chi ASian had good service with average food. The Peking Duck was terrible.
As for the vast amount of bars and lounges we visited they all had the exact same issue. Horribly slow,disinterested, and just plain bad service. Getting a drink can take 25 minutes to be waited on and maybe 15 minutes to then get a drink.This even though you are sitting at the bar at a slot machine. The average bartender has zero interest in anything but talking to other employees. Drinks are also very expensive. Most hotels I stay at have automatic emailed copies of your bill. Not Peppermill. I had to email them twice to get it. When checking in we were told a firecode disallowed having more than two beds in a room. This is why they could not release the long promised roll awy bed that they had noted for us. No person mentioned this once during booking. All and all avoid the Peppermill. Twenty years ago it was a wonderful place. Now it is just bad!
- Official Description (provided by the hotel):
- Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more less
- Reservation Options:
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- Also Known As:
- Peppermill Hotel Reno