I paid for a room at the Peppermill 3 months before I arrived for 3 people, 2 double beds. On Arrival ( Thursday afternoon ) I was told they were very sorry but they only had rooms with 1 king-size bed, but I could have a rollaway. The first room was so small that the roll away could not be open. The second room was ok but a rollaway cot for an 11 night reservation. Finally on the 4th day they would try and move us. I went to the front desk to ask when the room would be available, a very nice women at reception said let me get my manager and see if we can do something for you? I did not ask for anything other than a room for myself and my family, one that we could all have at least a part of a bed. I was basically yelled at by the hotel manager, Sorry it was either Melinda, MaryAnn or Lori. Now I did not ask for compensation I just wanted the room I had paid for. Do yourself a favor DON'T STAY HERE!
Follow up I was moved to a 2 bedded room on day 4, The safe was broken
- Also Known As:
- Peppermill Hotel Reno
- Peppermill Hotel
- Official Description (provided by the hotel):
- Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 16 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more less
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