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“We would stay again” 4 of 5 stars
Review of Eldorado Resort Casino

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Eldorado Resort Casino
3.5 of 5 Resort   |   1607 S Virginia St, Reno, NV 89501   |  
Hotel amenities
Ranked #10 of 64 Hotels in Reno
Sacramento, California
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
62 helpful votes 62 helpful votes
“We would stay again”
4 of 5 stars Reviewed January 27, 2013

Stayed here and the Silver Legacy, not much difference between the rooms, the furnishings were very similar if not identical, the beds seemed exactly the same Cal-king somewhat hard. The big difference between the two was that there seemed to be more hall noise, you know when someone was coming down the hall, didn't seem to hear as much at the Silver Legacy. The staff didn't seem as friendly but it was pretty busy when we checked in. I would recommend staying again, for a longer review of the complex in general see my Silver Legacy review.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganFinn, Guest Relations Manager at Eldorado Resort Casino, responded to this review, January 31, 2013
Hello summertravel999,

Thank you for posting a review of the Eldorado Hotel Casino on TripAdvisor! We are so glad to hear you enjoyed your stay with us, and hope to have you back as a guest again here soon!

Sincerely,
Eldorado Hotel Casino!
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1,165 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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Fresno
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2013

I have had the pleasure of staying at the Eldorado many times, but my last stay gave me the opportunity to revel in the best buffet in Reno. I was staying here to have some fun during the AFC/NFC football championships. My friend "Big Al" and I went from casino to casino looking for the most intriguing buffet, the one with the best seafood and inviting atmosphere, in the downtown area. The Eldorado hands down had the nicest dining room and the food was fantastic. From the piles of crab and shrimp to the prime rib and desserts, it was delicious. The staff was friendly and most helpful. They made sure we had everything we needed and were on spot to our demands. We observed the server in seafood area fixing up the food to keep the area neat and appealing. The $23.00 price made the meal all the better!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganFinn, Guest Relations Manager at Eldorado Resort Casino, responded to this review, February 5, 2013
Hello mediumbob,

Thank you for posting a review of the Eldorado Hotel Casino on TripAdvisor! We are so happy to hear you enjoyed your stay with us. We are also thrilled you enjoyed The Buffet - we do our best to make it the most amazing buffet experience in Reno so it's great to hear we hit the mark with you! We hope to have you back as our guest again soon.

Sincerely,

Eldorado Hotel Casino
Reno, NV
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Sanger
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 23, 2013

A friend had recommended the El Dorado Casino, so we decided to try it for our next Reno stay. The downtown location was convenient to the freeway. The rooms were reasonably priced but were not very big and were very noisy. We could hear everything from the hall, all night long. The restaurants in the casino were good and reasonably priced. Not enough parking in the parking garage.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

We spent two nights earlier this month in a beautiful spa room that was truly extraordinary! We were celebrating our Anniversary and the entire hotel and casino staff went out of their way to make our stay very special and memorable for us. The value for the money can't be beat. They have our loyalty!

Room Tip: Ask for the spa rooms!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganFinn, Guest Relations Manager at Eldorado Resort Casino, responded to this review, January 31, 2013
Hello Johnita C,

Thank you for posting a review of the Eldorado Hotel Casino on TripAdvisor! We are thrilled to hear that we helped make your anniversary special, and we so appreciate loyal guests like you! We hope to have you back with us soon!

Sincerely,
Eldorado Hotel Casino
Reno, NV
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Milwaukie, OR
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 23, 2013

I made two stops at the Eldorado on my way to and from Las Vegas for a trade show with a friend. The room rates were very reasonable (mid-week). The rooms are a bit small, but for an overnight stay, they were just fine, with comfortable beds. The hotel layout is great - very compact and vertical - no long walks required. We ate in the buffet and it was fine plus very reasonable. This trip we did not venture out of the hotel but on other trips I appreciated the convenience of the hotel's location, right downtown with several other casinos near by you can walk to - Circus Circus and Silver Legacy you can get to without going outside. I will definitely stay there again

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milpitas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 21, 2013

Hi,

- I booked a luxury 2 beds none-smoking room (with KIDs); and I called to confirm the room in advance.
- However, when we showed up in the hotel, one front-deck person told us: “The Hotel ran out the luxury rooms. We will get upgrade to the suite for free”.
- Now, the terrible services beginning:
#1. THEY DID NOT TELL US: The “suite-upgrade for free” IS SMOKING-ROOM SUITE until we asked them. Since I have kids, I requested him to give me a non-smoking room.
#2. When I requested for the non-smoking room, the receptionist/service guy told me he had only STANDARD NONE-SMOKING room. He told me either 'take it or go to find another hotel'.
#3. He also told us: There is a VIP guess spend big $ in the casino, and the casino took our room for that VIP.
- It was too late for us to find another hotel, so we must stay there in standard room.
- The service is not only very terrible, but the explanation also is the worst.

Thanks,
Dzi

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganFinn, Guest Relations Manager at Eldorado Resort Casino, responded to this review, January 30, 2013
Hello Dzi_Bayarea,

Thank you for posting a review of the Eldorado Hotel Casino on TripAdvisor! We appreciate the feedback we get from our guests and strive to use that feedback to better care for you! That being said, we are very disappointed to hear about your experience. We apologize for the way your situation with your room was handled at the front desk and that we were unable to accommodate you as we should have. We pride ourselves in our customer service so it is disheartening to hear that we missed the mark with you. We hope to one day have a chance to improve your impression of the Eldorado.

Sincerely,
Eldorado Hotel Casino
Reno, NV
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Rancho Cordova, California
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 19, 2013

We just wanted a quick getaway for a night and decided to head up to Reno. El dorado had a luxury king room available for only $55 a night. The room was very clean and the hotel looked great. You can tell that the management staff takes pride in making their hotel a perfect attraction for everyone that is visiting Reno. We didn't gamble at all but did enjoy food and beer at the Brew Brothers restuarant in the hotel. If you are ever in Reno I would highly recommend staying at the hotel.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeganFinn, Guest Relations Manager at Eldorado Resort Casino, responded to this review, January 30, 2013
Hello deltaisg21,

Thank you so much for posting a review of the Eldorado Hotel Casino on TripAdvisor! We are so happy to hear you enjoyed your stay with us! You're right, we do take pride in our hotel casino and do everything we can to make our guests' stays a great experience. We hope to see you back at the Eldorado again soon!

Sincerely,
Eldorado Hotel Casino
Reno, NV
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eldorado Resort Casino

Address: 1607 S Virginia St, Reno, NV 89501
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Casino and Gambling Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Reno
#5 Romantic Hotel in Reno
#5 Casino Hotel in Reno
#11 Business Hotel in Reno
#15 Family Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Eldorado Resort Casino 3.5*
Number of rooms: 815
Official Description (provided by the hotel):
Experience timeless luxury and friendly, personal service in the heart of Downtown Reno. Escape to the Eldorado Hotel Casino, named "Best Rooms and Suites" by Casino Player Magazine, where every detail has been considered in order to provide you with the stay of a lifetime. Lose yourself in the nonstop excitement and elegance of our luxurious Reno hotel casino. Choose from our nine award-winning Reno restaurants, including the world-renowned La Strada and Roxy. Browse for one-of-a-kind memorabilia in our shopping boutiques, or check out a Broadway-style performance in Reno’s newest showroom. Whether you are traveling for business or pleasure, the Eldorado offers the ultimate choice among downtown Reno casinos. ... more   less 
Reservation Options:
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Also Known As:
Eldorado Hotel Reno
Eldorado Resort Reno

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