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“Vonsistent, Dependable Hotel” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Reno

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Holiday Inn Express Hotel & Suites Reno
2.5 of 5 Hotel   |   2375 Market Street, Reno, NV 89702   |  
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Ranked #6 of 64 Hotels in Reno
Long Beach, California
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Vonsistent, Dependable Hotel”
5 of 5 stars Reviewed January 5, 2014

Holiday Inn Express brand hotels are usually consistent, typical and dependable. This hotel was the exception. They exceeded my expectations on every level. They excelled in customer service. The rooms are large and modern décor. It was very comfortable. The staff was professional ad attentive. We were originally planning a 1 night stay . But, due to snow, it was 3 nights. This staff could not have been more helpful in ensuring our satisfaction. The rate was reasonable. I highly recommend this hotel.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
    140
    58
    18
    5
    3
See reviews for
44
44
34
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • German first
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English first
Sacramento, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 28, 2013

Friendly staff, clean room and hotel, however the wi-fi speed was unstable. I gave up trying to use the hotel service and opted for my hotspot. Also, you'd think they would use better quality windows for noise control being as the hotel has a freeway close by.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Reno, responded to this review, January 13, 2014
Dear Shasta T,

Thank you for taking the time to complete a review on your stay. I am very happy that you have noticed the cleanliness of our hotel. Kindly accept our sincerest apology over the unsatisfactory WiFi connection as well as the noise you have experienced. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC area
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 25, 2013

Clean, fresh, comfortable! And the staff was attentive, helpful and professional. We were impressed and convinced we that this inn was the best place we stayed during our nine-day, eight-night drive from New England to California. From check-in to check-out we found the front desk remarkably reliable - we asked for directions and received precise and easy directions (we got there effortlessly); at breakfast we seemed on the verge of running out of hot water for tea and - Voila! - the staff person swooped in with fresh, piping hot water. The room was clean, well-appointed, and quite comfortable. Each of the queen beds was the best of all the beds we'd enjoyed and endured during our entire trip. One does not expect a Holiday Inn to be run with the professionalism of a five-star hotel in Manhattan. Maybe those New York hotels could lean a lesson or two from the Reno Holiday Inn. And to their staff - our thanks!

Room Tip: Because this inn accepts pets, we were placed on the first floor - ideal for walking the dogs at odd...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camp Verde, Arizona
Top Contributor
87 reviews 87 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 19, 2013

I arrived late and the hotel parking lot was full. The clerk was ready with my room, upgrade, and complimentary snacks. Though I often have difficulty with overly firm hotel beds, my bed was just right and I slept very well. The fan kicked on and off but at least the "low" setting worked. The room was clean and neat. Breakfast was average but consistant with most HI Express experience. The overall rating was very good because of the squared away front desk and good bed.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2013

Service and staff was wonderful. Never has a hotel cared as much as this one while stuck in a city due to Snow. Free shuttle was wonderful as we are not very good drivers in the snow. Food was Ok but not our favorite. Overall we loved it period.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Wa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 5, 2013

Whenever we travel we generally pick a Holiday Inn Express. In Reno we went for a cheaper Resort/Casino but after one night we moved to the Holiday Inn Express due to excessive smoke at the casino resort. The cleanliness of the Holiday Inn was wonderful. It has a large dining area for the breakfast with large impressive ceiling. If you don't have a car fast food is about a 10 minute walk or ask the front desk and they will have the airport shuttle take you somewhere nearby. We were coming off of a long trip near Reno and were happy to find out that the hotel had washer and dryer. $1.75 per washer, and another $1.75 for the dryer with detergent vending for $1.00 I think. Washer and dryer were surprisingly large also (2 washers, 2 dryers). I also used the business center to print out my plane tickets, there is no charge, just sit down get on the computer and print what you need (2 computers, 2 printers). Pool was at an awesome temperature, and the hot tub felt great also. There is free WiFi through out the building, and of course free cookies in the afternoon and coffee all day long, good selection of creamers. Our room had a microwave and refrigerator which is nice if you go to a restaurant and want to take back leftovers so you don't have to leave again for another meal. All the staff members were friendly and helpful. And its probably less than 5 minutes away from the airport if you need to be close. Holiday Inn Express's remain our first choice for price to value.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnemucca, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2013 via mobile

I went to Reno to visit some family I hadn't seen for years.And everyone told me to stay at the holiday Inn express in Reno cause it was the nicest and cleanest place to stay. The staff was so polite and friendly. I got a suite on the 3rd floor and it was the best so much space. Took my boys swimming in the nice pool. In the morning we had a good Breakfast. This hotel is Amazing :)

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Reno

Address: 2375 Market Street, Reno, NV 89702
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Reno
#8 Business Hotel in Reno
#11 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Reno 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Brand new in 2008, the Holiday Inn Express and Suites in Reno is just minutes away from the Reno Tahoe International Airport . Nestled at the base of the Sierra Nevada Mountains, the hotel is conveniently located off US-395 and a half mile south of I-80. he hotel features complimentary wired and wireless high-speed internet, a meeting room, a hot breakfast buffet served daily, a health and fitness center, business center, guest laundry, indoor pool and whirlpool. The Reno area will keep you fully entertained with a variety of activities such as skiing, boating, golfing, snowshoeing, hiking, mountain biking, and kayaking. So Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Reno

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