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“Okay for the night” 3 of 5 stars
Review of BEST WESTERN PLUS North Las Vegas Inn & Suites

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BEST WESTERN PLUS North Las Vegas Inn & Suites
2.5 of 5 Hotel   |   4540 Donovan Way, North Las Vegas, NV 89081-2726   |  
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Ranked #4 of 10 Hotels in North Las Vegas
GreenLeadersBronze level
Lake City, Florida
Top Contributor
249 reviews 249 reviews
123 hotel reviews
Reviews in 134 cities Reviews in 134 cities
153 helpful votes 153 helpful votes
“Okay for the night”
3 of 5 stars Reviewed May 24, 2013

This was not the nicest BW Plus we have stayed in, but I really have no complaints. We needed a 1 night stay close to Las Vegas, but not on the strip and this worked for that purpose. It was clean, but showing a little wear, such as cigarette burns on the bathroom counter. It is a non smoking hotel, but it must not have been when built. The breakfast offered a few extras. Wifi worked fine.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern4540, General Manager at BEST WESTERN PLUS North Las Vegas Inn & Suites, responded to this review, June 5, 2013
Dear Travlingal51

Thank you for taking the time to leave your honest feedback. While I am glad you had no complaints it doesn't sound as if we "Wowed" you with the service that is expected from our staff. Our goal is to offer exceptional guest service and to exceed all expectations during your time with us. Unfortunately it sounds like we missed the mark with regards to your stay. We will use your feedback to find ways to improve our service for future guests. Thank you for taking the time to leave us your comments and we hope you will give us another chance next time you are in Las Vegas.
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192 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Santa Cruz
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 15, 2013

Stayed on the way to Utah. Very good checkin service. Very helpful staff to find activities nearby and good restaurants for dinner. Room was clean and neat. Very comfortable beds and spacious rooms. Great value for the price. Will stay here again when we travel through. Out of the way of all the noise and traffic from the "strip", which was what we wanted - quiet after a 10 hour drive!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern4540, General Manager at BEST WESTERN PLUS North Las Vegas Inn & Suites, responded to this review, May 21, 2013
Dear Traveler,

Thank you for taking the time to post a review about your recent stay with us. We appreciate your comments, as they provide us feedback to improve our service and accommodations to our guests. We are so glad you found the room to be clean and a good value and that you were able to stop by for a night on the way to Utah. Thank you again for your comments and we look forward to welcoming you back next time you choose to stay with us.
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Fort Worth, Texas
1 review
5 of 5 stars Reviewed April 25, 2013

I stayed at this Best Western location for just over 2 weeks. The hotel is located in a newer industrial area which meant that it was very quiet at night. However, there are trains that periodically go by outside the front of the hotel, but the hotel as added some extra sound proofing on that side of the building. The hotel rooms are very spacious, and the property is very clean. In fact, I even discovered one of the extremely friendly cleaning staff cleaning the elevator walls one day...this hotel is attentive to the small details. The staff--both front desk and cleaning--were very attentive to my needs during my extended stay. The breakfast is somewhat standard for this type of hotel, but with added bonus of great scrambled eggs, fresh biscuits, and bacon. Further, the coffee was always fresh...and better than most places. The hotel has an outdoor pool...that I didn't discover that it was heated until one of my last few nights. This was a great way to enjoy the cool desert error after a long day at the job site. Also, there is a relaxing outdoor seating area by the pool to enjoy. Additionally, there is lemonade and coffee around the clock in the lobby to great new guests. Finally, there are restaurants, bars, movie theater, Starbucks and a casino on Craig within 3 minutes of the hotel. In summary, I committed to the staff that I will plan to stay at this hotel when I return to North Las Vegas on business. I would highly recommend this property...and thanks to the staff for making my extended time away from my family as enjoyable as possible.

Room Tip: Front of the hotel faces the railroad mainline tracks, while the rear faces the interstate highway...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BestWestern4540, General Manager at BEST WESTERN PLUS North Las Vegas Inn & Suites, responded to this review, May 8, 2013
Dear Michael,

Thank you so much for taking the time to leave comments about your recent extended stay with us. With all the many locations you could of choose to stay at during your time in Las Vegas we are so happy you choose to stay with us. I'd like to graciously thank you all for your comments about the hotel and staff and I will make sure to pass them along to all the employees during our next staff meeting. We look forward to welcoming you again at Best Western Plus North Las Vegas Inn & Suites on your next trip to Las Vegas.

Safe Travels.
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Pagosa Springs, CO
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 20, 2013

It turns out that access to the hotel is challenging due to a change in the off-ramp from I-15 not reflected in our GPS system mapping or on Google Earth. Even if you don't use a GPS to get there, it's still hard to get to. We had to call the hotel and ask how to get there, despite being able to see it from the road. It was not instinctive to take a road going AWAY from the hotel to get to it, driving through an industrial area alongside train tracks.

The hotel is fairly contemporary and fairly well appointed. The desk staff (Christine in particular) was very friendly and helpful. The first non-smoking room we were given smelled like cigarette smoke - I'm very sensitive and allergic to it. Christine arranged another room for us. My thanks.

The rooms are nicely done, but suffer from the interior designer 14x14 pillows, which are the bane of my existence when it comes to trying to get a good night's sleep. But then there's the train tracks...the very nearby train tracks that parallel the road in front of the hotel that almost made the pillows a non-issue.

Nearly every hour on the hour during the night, freight trains passed by, the rumbling noise finding its way into our west-side room and awakening us. Rooms on the east side of the hotel suffer from interstate traffic noise.

Breakfast was good, but some of the food advertised was not available when we were dining - it may have appeared later, but we missed out. That said, the breakfast staff was great.

Given a choice, we would not stay here again. Nothing can be done about the trains and freeway noise - if that had not been an issue, I'd rate the hotel one star higher.

The best part of our experience was the staff. Good people.

Room Tip: Best tip, if you want a quiet room, is to look elsewhere. Nothing can be done about the train traff...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern4540, General Manager at BEST WESTERN PLUS North Las Vegas Inn & Suites, responded to this review, May 8, 2013
Dear Pagosajoe,

Thank you for taking the time to leave your honest feedback. We are also happy to see you recognized a member of the staff by name and we will make sure to pass on your kind words to Christine.

We do apologize for any difficulties you encountered when trying to find our location. As you mentioned there are still many GPS devices that do not recognize the new overpass and giving incorrect directions to the hotel. The best way to get to us when travelling Northbound is to take exit 48 Craig Rd and exit to the left on to Craig Road. You would then take a left at the next light to access the Donovan Way connector road. Going Southbound on I-15, take exit 48 Craig Rd. Then go straight through the intersection off the exit ramp onto Donovan Way connector road.

Thank you again for your comments and we hope you will give us another try next time you travel to Las Vegas.
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Michigan
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 18, 2013

Stayed here one night after a late flight into Las Vegas. It's really nice for a hotel on the side of a highway. The bed was much more comfortable than I was expecting for a Best Western. It could've used more pillows though. There were 4 pretty small squarish ones for a king sized bed. The hallway to rooms was pretty smokey for a non smoking floor, but I didn't notice it in the room. Breakfast was better than most - they even had strawberries and whipped cream for the waffles. We didn't have time to use the pool but it looked much nicer than the usual kind: it was 1/2 indoors and 1/2 outdoors, with a lift for mobility impaired in both the pool and the hot tub. It's on a busy road in a warehouse area and kind of far from the strip, but this is a great find if you're just passing through. It's a contender for the #1 $80 per night hotel I've ever stayed at.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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BestWestern4540, General Manager at BEST WESTERN PLUS North Las Vegas Inn & Suites, responded to this review, April 22, 2013
Dear MrsClean76,

Thank you so much for your comments. It is good to hear you enjoyed your stay with us and also found time to enjoy our hot breakfast.

Please accept my apologies about not providing enough pillows for your room, please let us know next time and we will have extra pillows delivered to the room for you. All our smoking rooms are located on the 3rd floor and on occasion the hallway will smell of smoke. We don't have any issues of nonsmoking rooms smelling of smoke but do advise anyone sensitive to the smell to request rooms on the 1st or 2nd floor. I appreciate you taking the time to post your comments and do hope you will stay with again.
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Fontana, California
Top Contributor
63 reviews 63 reviews
7 hotel reviews
Reviews in 40 cities Reviews in 40 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 8, 2013

After staying in over 15 different Best Western Hotels last year alone, I can say without a doubt, that this is on my list as top three all time. My room was a king mini suite with all of the aminities of a regular, or larger suite. Sofa, chair, coffee table, able to swivel TV to meet your needs, TV was a 42", nice firm bed, microwave, small refrigerator, all of the things you need to make you feel at home. Clean and neat all throughout the hotel, just as you would expect. Breakfast was good, with many choices,and served starting at 6:30am. One note however, you must follow directions to the letter, coming from the South on #15 you MUST turn left then another left or you will miss the turn for Donovan Way as I did at first. You can not believe the feeling of looking across the railroad tracks at the hotel and knowing that you can not get there from where I was at!! But if you follow directions, I am sure you will have no trouble at all. Enjoy!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern4540, General Manager at BEST WESTERN PLUS North Las Vegas Inn & Suites, responded to this review, April 22, 2013
Dear James,

Thank you for sharing the kind comments about the hotel. I am thrilled to hear that you enjoyed yourself during your stay with us. The staff and I look forward to welcoming you back very soon. Please feel free to contact me at kenny@finehospitality.com for any future help with reservations.
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Additional Information about BEST WESTERN PLUS North Las Vegas Inn & Suites

Address: 4540 Donovan Way, North Las Vegas, NV 89081-2726
Phone Number:
Location: United States > Nevada > North Las Vegas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in North Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS North Las Vegas Inn & Suites 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The BEST WESTERN PLUS North Las Vegas Inn & Suites, is located off I-15 near North Las Vegas business centers (1.4 miles), Nellis Air Force Base (4.2 miles) and Las Vegas Motor Speedway (6.8 miles) with convenient access to the Las Vegas strip (12.4 miles). Our welcoming hotel offers spacious guestrooms and suites designed for both business and leisure travelers visiting the Las Vegas and North Las Vegas areas, with business-class accommodations and family friendly amenities in a modern, yet inviting atmosphere. Unwind after a day of work or play at the BEST WESTERN PLUS North Las Vegas Inn & Suites, where you'll experience business-class comfort, a family friendly atmosphere and pleasant hospitality. The BEST WESTERN PLUS North Las Vegas Inn & Suites, is located off I-15 near North Las Vegas business centers, Nellis Air Force Base and Las Vegas Motor Speedway with convenient access to the Las Vegas strip. Number of Floors: 3, Check-In: 3:00 P.M. Check-Out: 12:00 P.M. Time Zone: Pacific Standard. Time Pet Policy: Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with an 80 pound weight limit. Additional pet types (cats, birds, etc) may be accepted at the hotel's discretion. Pet rate is $20 per day with a $100 per week maximum. Child Policy: Children 12 And Under Are Free In Room With One Paying Adult In Existing Bedding. Hotel Amenities: Complimentary breakfast, Complimentary full breakfast, Outdoor pool, Hot tub, Exercise facility, open 24-hours. Universal gym, Stair stepper, Stationary bike, Treadmill, Interior corridor, 24-hour front desk, Guest laundry, open 24-hours, nominal fee, Express check out, Late check out, based on availability, Safe deposit box, Cable or satellite television, Free wireless Internet access available in public areas and all guest rooms, business center, open 24-hours, Fax services, Fax machine, Computer available, Computer modem hookups, Photocopy machine, Dataports, Air-conditioning, Elevator, wheelchair accessible, Parking for the physically challenged, Ice/vending machines, Free parking, Outdoor parking, Truck/RV parking, Higher rates may apply for holidays/special events, Complimentary motor coach parking Guest Room Amenities: Cable or satellite television, AM/FM alarm clock, AM/FM radio stereo, Coffee/tea maker, Microwave available, Refrigerator available, Hairdryer, Iron, ironing board, Desk/work area, High-speed Internet access, Speaker phone, Free local calls under 30 minutes, Air-conditioning, Wake-up calls, Easy chair available, Sofabed available, Spa available, Adjoining rooms available. Non-smoking Rooms: 66 Rooms for the Physically Challenged: 4 Physically challenged rooms/facilities available, Bathtub seat available, Rails in bathroom available, Wheelchair accessible available, Closed-caption TV, Raised toilet with grab bars available, Visual alarm available, Safety bar in shower available, Walk-in shower available, Emergency alerting lighting, Extra wide doors in bathrooms, Lowered vanity areas, Access ramps, Property meets ADA of 1990 (US hotels only) Suites: 35 ... more   less 
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Also Known As:
Best Western Plus North Las Vegas Inn And Suites
Best Western Plus North Las Vegas Hotel North Las Vegas
Holiday Inn North Las Vegas
North Las Vegas Holiday Inn

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