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“Gave our room to the army Thanks Aliante” 1 of 5 stars
Review of Aliante Casino + Hotel

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Aliante Casino + Hotel
4.0 of 5 Resort   |   7300 Aliante Parkway, North Las Vegas, NV 89084 (Formerly Aliante Station Casino + Hotel)   |  
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Ranked #4 of 10 hotels in North Las Vegas
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
“Gave our room to the army Thanks Aliante”
1 of 5 stars Reviewed February 17, 2013

I had made two reservations 6 month in advance, I requested two bed as I was travelling with my elderly mother. I called twice in advance to make sure they had it. Upon checking too bad so sad, they gave our rooms to the army. We will be happy to give you a cot they said. Asked if they could change as soon as available stayed five days on a cot. I hate them with a passion.We can t guarantee rooms, why can t you, seems simple enough 5 rooms with two beds you take five reservations for them other hotels do. In any case its much too far out of town. Choose another hotel you can t get much further out than this hotel unless you go out of town.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, Director of Hotel Operations at Aliante Casino + Hotel, responded to this review, March 14, 2013
We pride ourselves on providing exemplary service, and I regret that your visit was anything less than expected. I truly appreciate your feedback, and would love the opportunity to speak with you personally regarding your recent visit. Please free to reach out to the property directly so that I may better address your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Prescott, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2013

Booked our reservation 2 weeks before arrival date with the hotel directly requesting 2 queen beds for family of 4. On arrival at 4pm on a Thursday was told by front desk they only had 1 king room & the kids could sleep on a couch, not a sleeper just a regular couch or they could give us a roll out bed for 1 child but there is not enough room for 2 roll out beds. Management confirmed that they had no Queen bed rooms and offered an upgrade but still could only provide a king with 1 roll out. There was no reason given as to why there was no room and no real apology either.
This was the worst experience I have ever had in any hotel ever!
The attitude was awful and I will never attempt to stay there again.

Room Tip: dont stay there
See more room tips
  • Stayed February 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, Director of Hotel Operations at Aliante Casino + Hotel, responded to this review, March 14, 2013
Our goal is always to provide our guests with the accommodations they've requested. I regret that your visit was anything less than expected,and would love the opportunity to speak with you personally regarding your visit. Please free to reach out to the property directly so that I may better address your concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jacinto, California
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 8, 2013 via mobile

We had to book this hotel because of a talent competition that my daughter was performing in was there. First, location is far from the strip, so if you're planning to travel back and forth, I would look closer. The poor service is more directed toward whomever decides its ok to book out reservation for 2 queen beds(as we had 4 in our party) then upon arrival be told by staff that they were sorry but only king beds were available now. This happened to not just our party but everyone from our dance studio and others. So we ended up with one bed and a rollaway, in a room that wasn't any bigger then standard hotel room. For a family, not much to do there for kids. Movie theater was nice, arcade dated, but we didn't see pool due to cool weather. Food court nice. And don't be fooled by the no resort fee gimmick. Yes, there's no fee, but you pay 5.99 per device per 24 hour petiod if you want wi-if and that was so slow that my don gave up within a few minutes. I will say room decor was very nice, and it was clean. But will we go back? Probably not.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2013 via mobile

Reserved our room 3 months ago for 2 adults and 2 kids. My brother in-law also reserved a room for 2 adults and 3 kids needing 2 beds. We went to check in and all they had were single rooms. They wanted to charge us for a roll away or to get an adjoining room. Please tell me how many roll aways can you fit in a single room or maybe our kids should just sleep on the floor like dogs. There is no guarentee for the room you NEED, only guarantee that they will have a room. Careful your room may just be their janitors closet if everything is full. ABSOLUTELY UNACCEPTABLE

  • Stayed February 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 15, 2013

Good value. The rooms are very nice and clean with sitting areas, back lighting and large glass showers. There is no hint of smoke from the casino in the rooms which is key. While this is a pet friendly hotel there are no signs of pets being in our room. The overall feel of the hotel is elegant.

The downside to the resort is the casino floor. It is so small that the smoke just kind of sits over it like a cloud and creeps into every restaurant. They should consider putting in a better ventilation system because it makes you choke.

Room Tip: Get a west facing room on floor 6 or above.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 29, 2012

This place is amazing. It's far from the strip, which is what I like. I travel with children and have family in town. This location is about 5 minutes from relatives, so location works for me. The hotel is very clean and comfortable. The casino isn't over crowded, so it's not too smokey. There's a great buffet restaurant in the casino as well.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, Nevada
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 4, 2012

Since the Aliante changed owners the Buffet has improved 100% and stayed at the same low price. The food was the best we've had at a buffet in years. We live in Las Vegas so we know which buffets are good and this one is exceptional.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aliante Casino + Hotel

Address: 7300 Aliante Parkway, North Las Vegas, NV 89084 (Formerly Aliante Station Casino + Hotel)
Phone Number:
Location: United States > Nevada > North Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 hotels in North Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aliante Casino + Hotel 4*
Official Description (provided by the hotel):
Nestled in the beautiful Aliante master-planned community, Aliante Station is sure to impress! We offer our guests friendly service, gaming action, fabulous restaurants, exciting nightlife and a wide variety of live entertainment! Convenient and comfortable… Aliante Station is here to offer you some R + R. ... more   less 
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Also Known As:
Aliante Station Hotel
Aliante Station Resort

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