Booked our reservation 2 weeks before arrival date with the hotel directly requesting 2 queen beds for family of 4. On arrival at 4pm on a Thursday was told by front desk they only had 1 king room & the kids could sleep on a couch, not a sleeper just a regular couch or they could give us a roll out bed for 1 child but there is not enough room for 2 roll out beds. Management confirmed that they had no Queen bed rooms and offered an upgrade but still could only provide a king with 1 roll out. There was no reason given as to why there was no room and no real apology either.
This was the worst experience I have ever had in any hotel ever!
The attitude was awful and I will never attempt to stay there again.