We had to book this hotel because of a talent competition that my daughter was performing in was there. First, location is far from the strip, so if you're planning to travel back and forth, I would look closer. The poor service is more directed toward whomever decides its ok to book out reservation for 2 queen beds(as we had 4 in our party) then upon arrival be told by staff that they were sorry but only king beds were available now. This happened to not just our party but everyone from our dance studio and others. So we ended up with one bed and a rollaway, in a room that wasn't any bigger then standard hotel room. For a family, not much to do there for kids. Movie theater was nice, arcade dated, but we didn't see pool due to cool weather. Food court nice. And don't be fooled by the no resort fee gimmick. Yes, there's no fee, but you pay 5.99 per device per 24 hour petiod if you want wi-if and that was so slow that my don gave up within a few minutes. I will say room decor was very nice, and it was clean. But will we go back? Probably not.