My husband, two children and I stayed Saturday night over the long Fourth of July weekend in the "honeymoon" cabin at the Lodge. We went with another couple and at the time of making the reservation, were told we would be able to have cabins next to each other. We checked in around 3:30pm (check in begins at 3:00) and were told we could not have cabins together, but they would still be close. NO! We had cabin 23 and they had cabin 14. Not close at all!! This really was a downer since we had planned our trip based on being able to stay near each other. This was just the begining. The cabin we stayed in was clean, however in need of a total facelift. The cabin had several issues including lights that would not turn on or that had to be rigged to work, a portable air conditioning unit that did not work, a remote control that didn't work, and blinds that would not open on three off the four windows (the 4th window's blinds were gone). We asked for a pull out couch so our daughter could stay there, but it was like sleeping on rocks. Also there were no extra pillows for the hide-a-bed. She ended up in bed with us. Also, they do not provide a pack and play or rollaway crib, so make sure you bring your own. The real treat of the trip was when we went to dinner next door at the Lodge. I have to say it was one of the WORST dinners my family and friends have ever had. As we walked in and were seated, the three servers who were working bascially started arguing over who would take the table. After being ignored for about ten minutes, Bob came and took our drink order. At that time, we were hungry (as were the kids) and wanted to also order the food. My husband told him that we needed separate checks. Well, Bob went crazy and told us that there was no way our food would come out together if we did that. We said, we want separate checks, he then raised his voice and said, "I guarantee you, that you're food will not come out at the same time." We said, we'd take the chance. So, after waiting 40 minutes for our food (with crying children now) and not once a drink refill, I went looking for the manager. Apparently the bartender is the manager of the place and he was as defensive as Bob was when I complained about the service. Since we were ignored more than waited on. Finally, he went over and spoke with Bob. So, we ended up with another waiter. Who FINALLY brought out our food. OH and by the way forgot my husband's nachos. The waiter says he'll go and get them...another 10 minutes goes by, and out come the nachos. My husband told him not to bother. He ate my pizza (which by the way was very good). Then the bill comes...on the same check. So, we asked it to be separated. This took another ten minutes. Then paid by cash and waited another ten minutes for change. After this experience we were all so exhausted all we wanted to do was go to bed. Well around 6:00am the bikers started to roll in. Since our cabin was right near the Lodge parking place we heard every rambling muffler. All we wanted to do was get out of town and enjoy some time in the mountains. What a horrible waste. For $250 a night, I expect something much better than what we received. This was a HUGE disappointment. Mt. Charleston is very beautiful, but I would suggest using the money to get a room at the Bellagio. For $269 we could have stayed in a 626 sq ft room Tower Deluxe King Room in real luxury!
- Also Known As:
- Mt. Charleston Hotel Mount Charleston
- Mt Charleston Lodge