We have stayed at the Aquarius once before so we knew sort of what to expect. I really wanted to stay at the Golden Nugget but no Saturday night check in allowed. I read the good and the bad about all the Laughlin hotels and decided to try the Aquarious once again as our previous stay was pretty good.
CHECK IN: Grade C+
Lifeless but effecient, would have nice to have had some enthusiam, on a good note we received the room we had reserved with little wait time to check in.
ROOM: Grade B
River View on the 4th floor, very nice view, the room was great, the beds are really firm but we both slept great, the pillow are thin but there are lots of them. We had everything we could want including a coffee maker. Room AC was great.
HOUSEKEEPING: Grade B
It was very good, the second day towels replaced new amenities and room made up early in the day was perfect. Room was very clean, the only down side was the windows were dirty on the outside but not really that big a deal.
VALET: Grade D
Slow at check in but it was 10pm so we understood. When we checked out the valet brought the car around I have him a good tip and then he walked away not even asking to help us with our luggage, what a loser that guy was. CUSTOMER SERVICE PLEASE!
CASINO: GRADE C+
This really depends on if you win or lose but for Laughlin the casino is a nice size with lots of options and table games. The slots seemed to give both of us lots of play so we did not feel like we were being ripped off. Redemption ticket machines worked good and we felt safe at all times. I have lowered the Grade because the casino floor was super smokie, they could do much better on the ventalation in the casino.
CASINO FLOOR COCTAIL SERVICE: Grade C-
Just poor over all service, not enough staff and not all that friendly. I decided to not drink rather than order from the ones we saw they were just "sour" Amazingly the best service we received was at the Pioneer but all the other casinos we vsited on this trip had superior coctail service in comparrison to the Aquarius.
CASINO BARS: Grade ?
The main bars were very good and professional service and we really enjoyed being at them and happily spent our money in the video poker machines, but....the new Cove non-smoking bar gave us terrible service on Saturday night, staff took care of friends first and guests second if you were lucky, they complained about having to mix the specialty drinks for the non-smoking lounge and it also appeared that the staff gather here after their shift to discuss the plans for the night with the bartenders and how drunk they were going to get at Spash night club. The bar has a wooden front to it and as I leaned against it I stuck to it because it was so sticky from spilled drinks which made my stomach turn if you know what I mean..I never went back to this bar the day shift may have been nicer as it appears it was busy enough.
FOOD: GRADE A
We only went to the Outback Steak house and Starbucks. Outback Steak house was outstanding in customer service and food quality, it really says something about the company's culture. To have such good customer service in the middle of a hotel with blah customer service culture always amazes me, if the top management does not care it just flowes down through the chain of command to the front line employees, in this case it made Outback the stars. Starbucks always had a line up but they quality was good and the emplyees seemed to be really nice and customer orientated.
ACE PLAYERS CLUB: Grade C
Kind of cheap if you ask me.
Final Impressions: Grade C+
Over all a nice hotel and good casino with many dining options but with the majority of employees not wanting to go that extra mile and make it a memorable expereince for the guest. This could really be a great hotel & casino and everything is in place for this to be a at least a 4 star but I assume management is not all that interested or lese things would be better.
Would I stay here again? Yes I would it is still better than most in Laughlin although I still have to try the Nugget.
- Official Description (provided by the hotel):
- If you haven't seen the newly renovated rooms here, check out this photo of our "Luxury" room. This is a standard room, and costs just $20 more than one of the rooms that is not renovated yet. All 1907 rooms will be completely renovated this Fall (one entire tower will be complete by the end of June, 2008). Like we've been saying...it's the "New Laughlin"...come check us out! ... more less
- Reservation Options:
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- Also Known As:
- Aquarius Hotel Laughlin
- Aquarius Laughlin