On the weekend of 3-28-08 thru 3-30-08 my family and I were guests at the RV section of the Riverside Resort, our plan were depending on the experience we would extend until 4-1-08. We had visited the resort on various occasions but stayed at the hotel section, and loved it. We were expecting the same pleasant experience as before.
Unfortunately our experience was completely opposite of what we had been accustomed to. When we arrived around 9:00pm I went into the hotel lobby to ask for directions to the RV section, I was completely ignored by the two ladies behind the counter for about 10 to 15 minutes, the two ladies were more interested on their manicured that they had done on their nails earlier that day.
The following day we visited your lunch buffet, the food was delicious, but again the waitresses were very rude. We asked for drinks when we arrived and our drinks were delivered five minutes before we were getting ready to leave.
We also visited your pool and the experience was good but unfortunately there was not enough lounge chairs.
Due to the extreme bad attitudes of your staff, we decided to spend the rest of our time and gamble at the Edgewater and the other local casinos. We also didn’t extend and on our way back to California decided to spend the last 2 days of our vacation at the AVI.
I am currently the Chief Engineer of a resort in the Anaheim California area and I completely understand that some employees might be having a bad day, or we are not in your target age demographic bracket, but I have never seen it where all of the staff has a bad attitude and feels like they are doing me a favor by answering a question.
If you have any questions or comments please feel free to write me directly at:
- Also Known As:
- Don Laughlin`s Riverside Hotel Laughlin
- Don Laughlin`s Riverside Hotel
- Don Laughlins Riverside Hotel
- Don Laughlins Riverside Laughlin
- Riverside Hotel Laughlin
- Official Description (provided by the hotel):
- Casino resort with RV park across the street. ... more less
- Reservation Options:
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