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“GREAT HOTEL, POOR MATTRESSES IN SUITES!” 4 of 5 stars
Review of The Mirage Hotel & Casino

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The Mirage Hotel & Casino
4.0 of 5 Hotel   |   3400 Las Vegas Blvd. S., Las Vegas, NV 89109   |  
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Ranked #24 of 271 Hotels in Las Vegas
Certificate of Excellence 2014
GreenLeadersGold level
Pacific NW
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“GREAT HOTEL, POOR MATTRESSES IN SUITES!”
4 of 5 stars Reviewed December 7, 2012

We have stayed many times at the Mirage, and have encountered their poor, non-supportive mattresses a few times now. After the 3rd night in one of their suites, I had a terrible neck and back ache! I hope they replace these saggy, far-too-soft mattresses in their suites!!!

Other than that, I love the hotel and everything it offers, but waking up with back and neck pain from a non-supportive mattress does put a bit of a damper on your morning.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,298 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sandy, Utah, USA
1 review
5 of 5 stars Reviewed December 7, 2012

We went to Las Vegas to redeem our Holiday points earned for the year playing at the various M life Resorts.
We stayed at the Mirage and as always had a great trip with good food and great entertainment.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 7, 2012

This was our first trip to Vegas so we didn't know which hotel to choose. We took a gamble with the Mirage, and overall we really liked it. There was a snafu with checking in (Travelocity and Mirage didn't communicate with each other) that we had to resolve twice - that was kind of obnoxious. BUT they gave us a $75 food credit for our trouble, so that was satisfying.

The major PROS: we had a non-smoking room and it did NOT smell like smoke. Excellent! GREAT MEAL at BLT inside the Mirage - delicious burgers. Man, it was good. Starbucks was in the hotel, too - nice. Right across the street are McDonalds, Chipotle, Subway, Outback Steakhouse, Panda Express, etc. This saved us a TON of money (every casino's restaurants are expensive) and was SO convenient. There is also a "Tix 4 Tonight" booth (discount show tickets) across the street in the Casino Royale building. Very convenient. Great location overall -- we hung around the Bellagio, Mirage, Caesar's, and the Venetian mostly so it was perfect for us. We took a long walk down to the MGM Grand one night and it was a l-o-n-g walk home. There's a tram but we didn't want to pay for it. The Volcano was cool - we could see it right outside our window but it didn't wake us when had to go to bed early. Casino was fine; nothing amazing but we enjoyed it. Very easy to get cabs outside.

CONS: The room fiasco, which was eventually made right. Doors are really thin and you can hear everything in the hallway. Pool was closed - 72 degrees is perfect swimming weather for an Ohioan, but not so much in Vegas. :) The Buffet wasn't all that great -- wish we had eaten at BLT again instead of trying the buffet, but oh well.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toowoomba, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 7, 2012

What a great experience to stay right on the strip in Las Vegas. We had a nice clean room with a great view. The location was ideal with easy access to everthing. Downside was the wait at the front desk on checkin and checkout. So Slow, and cigarete smoke everywhere!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandiceCordery, Guest Relations Manager at The Mirage Hotel & Casino, responded to this review, December 10, 2012
Dear Heather J,

We love the title of your review, Viva Las Vegas! Thank you for taking the time to share your feedback. We will share your comments with our Director of Front office. We look forward to welcoming you back soon.


Best Regards,

Candice Cordery
Guest Relations Manager
The Mirage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California, USA
1 review
5 of 5 stars Reviewed December 6, 2012

my wife and i had a blast...let us know when we can get anuther free room !! garrett cox.....got us a free room for the night.....we came in on a sunday late afternoon checked in the room and then hit the casino......played slots till early in the morning......the next morning we checked out of the mirage and spent the next two nights at the bellagio....and had a good time...but be did better at the slots at the mirage.



  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canton, Ohio
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 6, 2012

Different in a great way from the last time we stayed here. The casino however did the same damage to the wallet which is why I'm sure their carpet is in perfect condition. The pool was a little dead but considering it was a little chilly it was better than expected.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandiceCordery, Guest Relations Manager at The Mirage Hotel & Casino, responded to this review, December 10, 2012
Dear Ricky S,

We are so glad to hear you loved staying with us. You are right; our pool does get quite exciting during the summer months. Please feel free to contact me directly when you are ready to stay with us again.

Best,

Candice Cordery
Guest Relations Manager
The Mirage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince George, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2012

My husband and I were just there in May and booked again for later this month. The location is excellent and the rooms are clean and updated. I especially liked the tram connecting to TI and then just a short walk to the fashion show mall right next door. The BB King restaurant is a lot of fun; great food and entertainment.

Room Tip: Ask for a compliementary upgrade when checking in - they always seem to give it.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mirage Hotel & Casino

Address: 3400 Las Vegas Blvd. S., Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Las Vegas
#9 Green Hotel in Las Vegas
#15 Luxury Hotel in Las Vegas
#17 Family Hotel in Las Vegas
#20 Romantic Hotel in Las Vegas
#22 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Mirage Hotel & Casino 4*
Number of rooms: 3044
Official Description (provided by the hotel):
Escape to the exotic - a world tantalizing to the imagination and the senses. The rooms are enticingly transformed. The villas and lanais are exclusive and private. The AAA Four Diamond service is excellent. Dining is sumptuous. The nightlife, dazzling. Experience the Grammy® Award-winning Cirque du Soleil® production of The Beatles™ LOVE™ and laugh with Terry Fator and His Cast of Thousands. Discover our Secret Garden and royal white tigers. Enter our Dolphin Habitat to meet Atlantic bottlenose dolphins. Feel the night heat up as you move between thrilling hot spots. Our enviable center-Strip location makes us an ideal spot to stay and play. The first. The best. The undisputed hottest rooms on the Strip. The Mirage. Vegas Starts Here™ ... more   less 
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Also Known As:
The Mirage Hotel Las Vegas
The Mirage Hotel And Casino
Mirage Hotel Las Vegas
Mirage Las Vegas
Hotel Las Mirage Vegas

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