My wife and I usually stay at the higher-end Strip properties (Venetian/Palazzo, Wynn/Encore, Bellagio, etc.). The last time we had stepped foot in the Trop was about 10 years ago and it was pretty run-down. Now a new owner has made about $200 million worth of renovations and we were quite surprised when we decided to walk through last year: it was bright, airy (even with the old-style low ceiling in the casino, thanks to some interior design tricks), and had a cheerful, casual-but-well-kept appearance. We did a little slot gambling, ate a light dinner at the “Beach Cafe”, and decided we should try the Trop for our next trip.
We stayed mid-week in early May. We were checked in by a smiling, pleasant front desk person. This turned out to be a common theme with virtually every employee we came in contact with: cheerful, pleasant, and seemingly genuinely interested in our stay without being obsequious. I would love to find out how management is motivating the employees so I could apply the concepts to my own staff.
We received our key cards (20th floor, Club Tower) and proceeded to the elevators. The elevator bank was what I’ll call “semi intelligent:” the up/down light of the car that was coming to get you would light well before the car actually arrived so you knew which door to stand next to. Great idea, I wish some of the other Strip properties would do that (particularly Venetian, whose elevators always seem to take forever).
We reserved a “Club Suite” (~800 sq ft, bedroom w/chaise lounge, living room with couch & dry bar with coffee maker and fridge, safe, dual bathroom sinks, and shower (no bathtub). Our room was as advertised, clean and well-maintained. Sound insulation, water temperature, and water pressure were good. The King-Size bed was excellent. Two closets (one by the front door and one next to the bedroom) were more than enough to accommodate our luggage and clothes. The windows were not floor-to-ceiling but certainly large enough for letting in the sunshine and “sightseeing.” And, surprisingly, the windows opened slightly to let the fresh air in if we wished. However we did discover that our windows were part of a building wrap sign so there was a screen that detracted from the view a bit.
In the casino there was a reasonable selection of slots. The minimums for table games were quite low, $5 to $10 (but the “high limit” room had better rules including Blackjack with stand on soft 17, DAS, RSA, and surrender). I have an admittedly odd way of gauging the drink service (and service in general) in a casino: I initially order lemonade. I have found this “throws them a curve ball” for some reason. I have previously been turned down (at Wynn: “we don’t offer that”) or given inconsistent product (Venetian). Tropicana handled it well: it was neither too sweet nor too tart and quite refreshing.
Food service from the three sit-down restaurants was good: maybe not the widest selection (no novel-sized menu like at Grand Lux Cafe) but the quality was excellent. In fact I had a couple meals that could hold its own against any of the high-end Strip eateries. One server in particular (Dante) was especially helpful.
So what do I think of the “new” Tropicana? It’s a solid value, mid-tier Strip property with a great location; employees who are cheerful, pleasant, and motivated; and gaming that should be acceptable to almost anyone. I would have no problem with a return visit.
- Also Known As:
- Tropicana Las Vegas Hotel
- Tropicana Las Vegas Hotel Las Vegas
- Tropicana Resort Las Vegas
- Tropicana Hotel Las Vegas
- Official Description (provided by the hotel):
- Prepare to be surprised! The Tropicana Las Vegas - a DoubleTree by Hilton redefines the expectations of today’s global travelers with a recently completed $180 million transformation which provides a true resort experience. In addition to a vibrant and exciting motif with a South Beach, Miami rhythm and vibe, the transformation of the hotel, resort and casino includes a fresh redesign of every best-in-class room and suite, the casino, the conference center and exhibition hall, several new restaurants, bars, a new poker room and race and sports book, and the recently debuted Glow®, A Mandara Spa and fitness center. In spring 2012, Tropicana Las Vegas introduced a new comedy club, Laugh Factory Las Vegas with first-class entertainment from performers like Murray the Celebrity Magician and Gallagher. Tropicana Las Vegas is not affiliated with any other property or brand. ... more less
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