Monte Carlo is Hit and Miss – Mostly Miss Unless you get lucky and get an upgrade.
This is a long review and of course based on our experience only. I have noticed in reviews that give 4 or more stars that most of these reviewers seemed to be getting some kind of upgrade that is not available to the majority of guests.
This is our second time to Vegas and the 3 other couples we were traveling with have been to Vegas several times each. I have worked with the public for 20 years in the food service industry and know how to treat people courteously and appreciate the same.
We booked in May 2006 for our rooms for 4 nights starting on the 27th of September.
Check In – Confusing, Tiring and Lengthy - We arrived in the middle of the week too. I could not imagine checking into this place on a weekend.
We had called the Monte Carlo reservation line prior to our arrival and requested rooms facing the strip and higher up. The request was on our file when we arrived according to the receptionist.
We arrived at the Monte Carlo parking lot at 2:15pm, got out of the airport transport to be greeted with a pile driving machine from the construction operating behind us breaking up cement. The Travel Rep who greeted us at the hotel was yelling and we still could not hear her over the noise. We had to get into the lobby so we could hear her instructions. She told us that the hotel has a strict policy of releasing room keys no earlier than 3:00pm. We had to wait until 3:00 to get our room keys and that the porter would have our luggage in our rooms at 3:00. We had lunch in the Brew Pub and went back at 4:00pm and got the keys. Checked out the rooms and no luggage in any of the rooms and all the rooms overlooked the construction on the backside of the property.
Also, one of our rooms was not made up. The previous guests left lots of DNA on the sheets - disgusting and a general mess overall. Not a good impression, especially for the couple who was supposed to occupy that room.
We then tried to change rooms. I was greeted by indifference by a complacent person at the front desk. This was my first interaction with a Monte Carlo employee and fortunately, he was the only rude person we encountered. He just told me no room change without the luggage that we had to wait for the luggage to get to our rooms. Not even a smile from him during our entire transaction. I was pleasant the entire time. He is not doing his employers any favor. If you don’t like working with the public get into another line of work.
We then went to the area where the luggage is distributed to see if we could retrieve it from there. After a 10 minute wait, we were told it was on its way to the rooms so we sent our husbands up to the rooms to wait for the luggage while we stood in line to try to get the rooms changed out. Finally, someone with the travel company talked to the person at the front desk and then they entertained our request to change rooms even though we did not know where our luggage was. We all ended up on the side of the hotel facing the strip on higher floors. All with 2 queen size beds in each room. We retrieved our luggage shortly after.
This place is noisy. No doubt about it.
Walls are thin
Hall noise is not buffered
Noise from the construction on 3 sides of the block at all hours
Water running through the plumbing is loud
Nightclub across the strip from the Monte Carlo is LOUD on Friday and Saturday.
Note: There is construction in the front and the back of the building so no escaping the pile driving. There is a 9 billion dollar project being built on the same block as the Monte Carlo and we were told it would be completed in a couple of years. The pile drivers started their hammering at 4:11am on the first night and then 3:10am the next night. (at least that is when it woke me up) Earplugs help and if your window can be opened keep it shut.
Noise from the night club across the strip – there is a 24 hour night club across the street called Emerald or Empress. It is loud on Friday and Saturday. One person in our party woke up in the middle of the night and the base from the music across the street startled her. It pulled her out of a deep sleep and with the vibrations she thought she was having a heart attack! It was still going at 6:30 am on the Sunday morning we checked out.
Comfort of Beds:
Beds were comfy. The pillows were not hard at all but they were thick. Just fat pillows so your head is probably more elevated than usual. They gave me a sore neck so if you use the edge of the pillow it alleviates that problem.
Food: Brew Pub – Café – Breakfast Buffet and Food Fare are the places we tried.
The Brew Pub food is good and reasonably priced. Eight of us had a mid afternoon meal complete with 2 beer each for $10.00 per couple. We bought the tower of beer and a couple of beers on the side. We shared appetizers such as nachos and quesadillas, onion rings. Very good first impression on the food if you like Pub style fare. The servers there were awesome each time we went. Very upbeat.
Food was great there. Everyone liked their meals. Check out the menu before you go in and if there is something you think you would like, chances are you will enjoy it. The burgers run around $9.00 and do fill you up. One person in our party had the fried chicken and mashed potatoes with steamed broccoli. A healthy portion of well made comfort food, he enjoyed it.
I had a chicken Caesar salad and enjoyed that until I found a 4” hair in it and pointed it out to my waitress. I told her that it happens and but I could not finish eating it after finding a hair. I was quite surprised that it was not removed from the bill. I had to ask the person at the till to take it off the bill. I have never charged any customer for food that had a hair in it in my years of serving. It happens on the rare occasion and when it does happen the facility should do their best to accommodate the guest.
$10.00 per person. The omlette station was great. Has shrimp, cheddar cheese, ham and standard toppings. I did over hear a guest trying to get toast. Toast was not available according to the staff there. The usual meats, ham, ham hocks, Italian sausage, sausage patties, bacon, fruit, yoghurts etc. It was standard breakfast buffet fare.
Standard fast food - no complaints.
The pool area is okay but the adult area is in the shade all day. Plus the noise from the construction is LOUD. Maybe in 3 years it would be tolerable.
Purple Reign – Monte Brew Pub Show.
This is a Wednesday night show not advertised anywhere that we noticed. A Prince tribute. I read about it on the TA Forum and called the front desk when we arrived to get more details and confirm it was on for Wednesday. We went to the 10pm show and it was fantastic. No cover charge, although the drink prices do go up by 10% at 10pm. Well worth the modest charge.
Phones in the room
2 phones in our rooms. One on the desk and one on the nightstand.
$ 1.00 + tax per local calls
The bathroom was a decent size - no complaints here - the usual shampoo, conditioner and soap available. We tipped everyday so near the end of our 4 nights we got some shower gel, sewing kit etc.
With all the other options in Vegas we likely won’t be returning to this hotel. Hopefully this was of some help.
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- Also Known As:
- Monte Carlo Resort And Casino
- Monte Carlo Hotel Las Vegas
- Carlo Hotel Las Monte Vegas
- Monte Carlo Las Vegas Reviews