We stayed at the Venetian for the first time in early December. The room was very nice and very comfortable however I had a few issues with the hotel itself. When we checked in, we were not given any instructions on how to connect to the wifi, for which the mandatory "resort fee" is charged. I would have thought that these instructions would come standard with the check-in paperwork or process. I called down to the front desk to ask how to connect to their wifi & was told to enter my room number and part of my last name. This didn't work. Had to call downstairs again & was then told that when entering my room number, I also needed to enter our floor number; it would have been nice if the first person I spoke to had told me this! It still didn't work! Had to call the front desk again & was connected to their I.T. Dept who advised that we had to wipe out all the cookies on our Ipads in order to get it to work. We did this & were finally able to connect however the connection was spotty at best. We could not connect to google, yahoo, our bank's web site, etc. We were frustrated and didn't call for any more help as we had already wasted enough time! For the remainder of our stay, the wifi worked when it wanted to & was basically useless. It was slow, intermittent & kept taking us to the Venetian's web site instead of allowing us to use our own browser. We were fed up with the internet connectivity issue and I asked for a refund of the resort fee upon check-out. I was given a credit of that fee which was nice but it would have been nicer if the internet had worked in the first place and if written or at least verbal instructions were provided in the first place upon check-in. It's almost as though they don't want to advertise their wifi connection because they know it doesn't work well & they don't want people to complain so they just don't mention that the resort fee covers this!
As someone else pointed out, the Venetian uses a perfume scent to cover up the smell of smoke in the casino. The smell of the perfume bothered me much more than the smoke itself. We visited the Aria which uses a scent to cover up the smoke but their scent was much nicer & didn't give me a sore throat every time we walked through the casino. I had originally booked the Aria but changed at the last minute to the Venetian but in retrospect, I wish we had stayed at the Aria and will do so the next time we're in Vegas. The perfume scent is probably not a big deal to most people and in fairness, I'm sensitive to perfume scents so for me, it was problematic.
The common areas of the hotel are very nice and overall the Venetian is a fine hotel. The restaurants were good and it was nice being able to walk into the Palazzo to shop or eat. The property is so large though that we got lost several times trying to get from the parking garage to our room in the Venezia tower and after 4 days there, I still couldn't find my way back and forth. It involved a lot of walking to get to/from the car but I guess this is to be expected at such a large property.
All in all, I would not stay at the Venetian again due to the perfume scent but again, I'm sensitive to such things. The room itself was nice and for what I paid, I felt it was a good value, minus the ridiculous resort fee for the wifi that didn't work.
- Also Known As:
- Venetian Resort Las Vegas
- Venetian Hotel Las Vegas
- Venetian Las Vegas
- Venetian Hotel
- Las Vegas Venetian
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