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“Second Stay” 4 of 5 stars
Review of Venetian Resort Hotel Casino

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Venetian Resort Hotel Casino
5.0 of 5 Resort   |   3355 Las Vegas Blvd S, Las Vegas, NV 89109   |  
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Ranked #9 of 271 Hotels in Las Vegas
GreenLeadersGold level
PA
Top Contributor
70 reviews 70 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
“Second Stay”
4 of 5 stars Reviewed December 27, 2012

This was our second stay at the Venetian. The last time we waited until the wee hour of the moning, this time, rooms were ready. We had a great room on the 8th floor that while wasn't an upgrade view room, we had a great view of the mountains around us, so we considered it a view room.
The drawbacks to this stay were the horrendously slow and non-working internet/wifi which will need correcting and the fact that there is no coffee/tea service in the rooms which makes utterly no sense from a service standpoint. I presume expecting guests to pay an exhorbitant free for room service coffee/tea service and the flip side of that is having to dress in the morning to take a long hike for your morning beverage.
Our room, I think, was not one of the renovated rooms. The bathroom still has outdated gold fixtures although the room itself is quiet and comfortable and the bathroom spacious. We really like having the all-suite concept as it gives you more room to stretch out.
The hotel surroundings itself with the canal shoppes area is amazing just due to the near complexity of construction.
The other drawback which I find in all hotels in Vegas, and this one is no exception, is the putrid air fresheners that they use throughout the hotel/casino that when combined with the cigarette smoke in the casino area is enough to make you gag and just run through as fast as you can.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at Venetian Resort Hotel Casino, responded to this review, December 28, 2012
Dear Guest,

Thank you for your kind words and feedback! It is a pleasure to read about how much you enjoyed our opulent accommodations. Our standard is a suite and we provide the largest standard accommodations on the Las Vegas strip.

I also appreciate your insightful feedback about in suite coffee makers. It is never our intention to cause our guests this unnecessary stress or inconvenience. For your next visit I want to recommend that you take advantage of the complimentary cup of coffee available as part of our resort fee. It can be redeemed at Cafe Presse with the voucher that you received at the time of check in.

I also apologize that our deodorizing system was not to your satisfaction. It is quite possible that, due to ventilation and air currents, the air freshener was particularly concentrated around the areas you entered. I think you will find that the scent dissipates and becomes more pleasing as you move about the property.

Thank you for you positive feedback and it is my sincere hope that I will have the privilege of welcoming you back to The Venetian | The Palazzo in the near future.


Kind Regards,


Kirsten Dimond
VP of Hotel Operations
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14,036 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 27, 2012

It's our first time in Vegas and I picked The Venetian for lodging. I am a Priority Club member but I didn't know this hotel was in the chain as well. So, we had just visited the Grand Canyon, and we were staying at Holiday Inn in Tusayon with $120 paid. That's a regular price of Holiday Inn chain, right. Then here we are at The Venetian, all suites 5-star hotel, booked with $149+20 per night. Though, nothing is complimentary here but it's a totally different experience, right? It's a great value to us. Plus, we requested a crib for our 13-month old. Came with the crib, there's also a surrounding bumper and a set of bathing care products which we had never received in other hotels that we had stayed since the baby was born. (We travel a lot.)

Room Tip: If possible, get a room on higher floors towards the strip which will cost extra in holiday seasons.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at Venetian Resort Hotel Casino, responded to this review, December 28, 2012
Dear Guest,

Thank you for your positive review on Trip Advisor. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with our team members. They will truly appreciate hearing from satisfied guests like you.

I am pleased to hear that you are an Intercontinental Hotels Priority Club Member. As the first ever Intercontinental Alliance resort we are proud to have received such a glowing review as Priority Club members are among our most important guests. I thank you again for your review and look forward to welcoming you back to The Venetian | The Palazzo in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
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Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 27, 2012

I thoroughly enjoyed my stay at the Venetian Hotel in Las Vegas. No wonder it's rated the best hotel on the strip. The decor of the lobby, casino and adjoining Shoppes at the Canal is unbelievably beautiful- reminiscent of the glamour and romance of Venice. It's very seldom that a property lives up to the photos on its website, but in this case pictures do not do this hotel justice. We stayed two nights during the Christmas break for only $150/night for a 600 plus sq foot suite with two queen beds and a sitting area. Wow what a deal! Beware there is a $20 a day resort fee. Parking is free. This is one of the most popular hotels on the strip so expect crowds and hustle and bustle. If your interested in a gondola ride, you have to make a reservation and buy tickets in advance. Lines for the ride form early. The Venetian is walking distance to many of the other popular hotels like the Mirage and Casears Palace, so you don't have to rent a car. We did because we had young children and wanted to drive to the Grand Canyon. I would highly reccommend the Venetian!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at Venetian Resort Hotel Casino, responded to this review, December 28, 2012
Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. I am humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian |The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Once again I genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OH
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 26, 2012

I loved staying at the Venetian!!! The room was so spacious and absolutely gorgeous!!! It was very clean and quiet, and beds were soo comfortable! I would definitely recommend the Venetian and I would love to stay here again!!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at Venetian Resort Hotel Casino, responded to this review, December 27, 2012
Dear Guest,

Thank you for your kind words and feedback! It is a pleasure to read about how much you enjoyed our opulent accommodations. Our standard is a suite and we not only provide the largest standard accommodations on the Las Vegas strip, but as you pointed out The Venetian | The Palazzo has the best beds on the strip.

Thank you again for your review on TripAdvisor and I look forward to hosting you here at The Venetian | The Palazzo many times in the future.

Kind Regards,



Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 26, 2012

One of the best hotel rooms in Las Vegas. Quality resort, great spa, great room service, Roos are HUGE and are very comfortable. When rooms are priced well, easily a top 3 Resort in all of Vegas......

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at Venetian Resort Hotel Casino, responded to this review, December 27, 2012
Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared so I may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 26, 2012

You'd imagine for your money you'd get luxury and to be honest you do. The problem is though, the hotel isn't really exicitng. If you stayed in the MGM Grand it is exciting but then again it isn't as elegant or luxurious. I think based on that there isn't much difference in qualities however the Venetian is more expensive so i probably wouldn't go back but it is a nice hotel; i suppose though most people like peace and quiet which is what you get and this is ideal for that.

Room Tip: Higher the better!
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at Venetian Resort Hotel Casino, responded to this review, December 27, 2012
Dear Guest,

Thank you for choosing to stay at The Venetian | The Palazzo for your visit to Las Vegas. I am pleased that you enjoyed your stay overall.

I am thrilled that you were provided unmatched guest service but am am disappointed to read that you would not return to The Venetian | The Palazzo. Since you said the Venetian atmosphere was not to your liking I want to recommend that you take time to consider our sister property The Palazzo which celebrates a modern Italian atmosphere.

Thank you again for your positive post on TripAdvisor. I look forward to welcoming you back to Las Vegas in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed December 26, 2012 via mobile

The Venetian Hotel is a very well maintained suite hotel located right on the famed Vegas strip. Modern, Clean, and a pleasure to be in. Courteous staff, great atmosphere and 2 kosher Coffee Bean on premises. Great bars, The bourbon room and entertainment. We saw Rock of Ages and loved it.

You won't be disappointed !

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at Venetian Resort Hotel Casino, responded to this review, December 27, 2012
Dear Guest,

Thank you for your kind words and feedback! It was my pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Venetian Resort Hotel Casino

Address: 3355 Las Vegas Blvd S, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Las Vegas
#6 Business Hotel in Las Vegas
#7 Spa Hotel in Las Vegas
#7 Casino Hotel in Las Vegas
#7 Luxury Hotel in Las Vegas
#8 Romantic Hotel in Las Vegas
#13 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Venetian Resort Hotel Casino 5*
Number of rooms: 4027
Reservation Options:
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Also Known As:
Venetian Resort Las Vegas
Venetian Hotel Las Vegas
Las Vegas Venetian

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