This is the 5th year our family has met at the Venetian to celebrate Thanksgiving. This was the first time we stayed in the Venezia Tower. The rooms are wonderful and new, however, the walk to get anywhere from this tower is dreadful. My in-laws are senior citizens that had a very hard time navigating the distances and it added 5-10 minutes and 2 extra elevators to get anywhere. We would never opt to stay in this tower again despite the lovely rooms.
Canyon Ranch is always a delight. Classes are wonderful and the staff is amazing! We cannot thank them enough for welcoming us back every year and making the impersonal large resort seem more intimate. Sue at Canyon Ranch could not do enough to ensure everything went perfectly.
Contrary to the warm connection we have to the Canyon Ranch staff the Venetian staff is absent, cold and out of touch. After five years I would think that someone would go out of their way to make us feel welcomed . The service is really spotty and inconsistent. There was no one available to help us with the trek from the Palazzo with our luggage upon change of tower rooms,.housekeeping cleaned when they wanted not when you requested, turndown service occured for 2 nights and then we were told it was no longer being done, .restaurants at the Venetian did not follow similar charging protocols for putting charges on our Venetian tab,(some allowed you to charge to the room and others did NOT), conceirge service request for a photograher was met with an outrageous price quote, and early check-in for the adjacent room we reserved and held for our college age sons was not honored.
Overall, everyone felt as though the Venetian did not live up to expectation this year and whether we go back next year remains to be seen.