I waited for a couple of days for the director of the hotel to call me and offer some kind of compensation and haven't heard from him so here's my review. I should have demanded to be moved out of room 105 when we first checked in. There was a huge stain in front of the dresser and another huge stain in front of the night stand. It looked like the carpets hadn't been cleaned for a couple of years. The room also had NO ventilation, when you'd get out of the shower the room was so stuffy and muggy that the mirros wouldn't clear for about an hour. I even opened the window to try to get some air moving around. The room was simply nasty....but...we were there for a dart tournament and in between matches when we checked in so I just let it go. HUGE MISTAKE! The morning we were supposed to check out I felt something crawling in my ear. Of course I swatted at it and killed it. I went into the bathroom to see if I had something on my finger and sure enough there was what was left of a bug. I went back out and turned the light on, lifted the pillow and there were three more under the pillow! Pulled the covers down and noticed tiny blood streaks where we had touched them during the night! OMG...I wanted to throw up! They were literally crawling in the bed and on the walls behind the headboard! I gathered some of them up in a container and immediately went to the front desk. The manager of the hotel wasn't in so she called security and engineering to the front desk. The guy from engineering took one look behind the bed and said "Yup...I have no doubt...they're bed bugs". I went back upstairs and was waiting for someone to tell me what we were supposed to do from there. I looked at one of the security guards and the conversation went like this:
Me: So what are we supposed to do now?
SG: What do you mean what do you do now? Aren't you checking out today anyway?
Me: Yes, we're checking out today, but we didn't plan on checking out at 7 in the morning!
SG: Well..what do you want us to do?
Me: I don't know! Tell me what we do from here...how do I know we aren't taking those bugs home with us??
SG: Well..how do we know you didn't bring them with you? (Should have seen the look the hotel clerk gave him)...
Me: Are you freaking kidding me?? You were in the room when the engineering guy found them...they had set up camp long before we arrived!
I was so pissed off I wanted to slap him. Then come to find out that my boyfriend had spotted the blood streaks on the sheets the morning after we checked in and just thought he had cut himself or something and said that those streaks had been there since the first morning! Apparently they hadn't bothered to change the sheets for two days and apparently just made the beds!! EWWWW!!
The hotel manager called me back a few minutes later and told me that they would comp the room...okay..that's all fine and dandy except for one thing...the company I play darts for paid for my room, so I basically didn't get ANYTHING for my inconvenience and I told her that. She said "Well..that's all I'm allowed to do." I call [--] on that one. I know they could have at least comped me some slot play or some kind of dinner.
Needless to say, that will be the last time I stay at Texas Station and I posted it on Facebook so that all of the dart players were aware of the problem as well.
What is sad is the fact that before all of this I thought Texas Station was a very clean, nice hotel, but to be treated like this was MY fault...NOT A GOOD IDEA.
Me: Are you freaking kidding me??
- Also Known As:
- Texas Station Gambling Hall Hotel Las Vegas
- Texas Station Gambling Hall Hotel
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