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“Las Vegas Local Says - Don't Waste Your $$$ on this Dump!” 1 of 5 stars
Review of Rumor Hotel

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Rumor Hotel
3.0 of 5 Hotel   |   455 E. Harmon Ave., Las Vegas, NV 89169 (Paradise)   |  
Hotel amenities
Ranked #126 of 273 hotels in Las Vegas
Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“Las Vegas Local Says - Don't Waste Your $$$ on this Dump!”
1 of 5 stars Reviewed July 19, 2013

I'm a Las Vegas local so I hate to say this about a place in my hometown but if you're coming to LV for a visit DO NOT stay at this place! I recently booked a weekend here as a quick getaway for my lover and I. It was awful, truly terrible.
The air conditioning was a wall unit that couldn't keep the room below 80 degrees. When I opened it up to see if there was anything I could do I noticed that the removable filters were caked with crud. It looked like it had never been tended to so I took the filters and washed them off in the shower. This helped with the airflow but the unit was still unable to cool the room.
The room was supposed to come equipped with an iPod docking clock radio, of course it wasn't there and in fact there was no clock or radio of any kind in the room at all. The wallpaper in the bathroom was peeling off the wall and it was gross and dirty. The door frames were beat up and in serious need of a paint job and the entrance door looked like someone had tried to break in on more than one occasion.
I reserved a cabana at the pool which was supposed to come with a fridge full of cold bottled water. It was a rusty filthy mess with gum stuck on the carpet and the cushions were covered with dirt and stained, and of course no bottled water. When I asked the front desk staff (totally clueless) if there was someone I could speak with about the cabana I was told that the lady who was in charge of them (?) was at lunch but she would come out and speak with us as soon as she returned. Shockingly, no one ever came outside and when I went back to the front desk I was told that she had gone home for the day.
The pool itself was full of palm tree trash and looked as if it had never been cleaned. The entire pool area looked like some kind of storage space for all the maintenance junk the hotel owned. There were huge gray trashcans stacked just to the left of the cabana. A random grouping of brooms, mops etc over by the pump house and about 3 haphazardly placed movable cocktail bars crowded in with the broken lounge chairs. The trashcan near the pool entrance had large chunks of what I assume was food stuck to the rim and looked as if it hadn't ever been cleaned. Not to mention that it stank to high heaven and had obviously been leaking some sort of sticky liquid in a large pool on the ground.
After 3 emails and 2 weeks the manager Micheal Moreno finally replied, this is a direct quote from his response, "I'm sorry that you would not recommend us to your friends and family and I'm sorry that you will never stay with us again, I would have liked the opportunity to host you here at Rumor." I'm sorry Mr. Moreno but didn't you already have a chance to "host" me???
The lobby is shabby and the entire place is run down and sad; nobody comes to Vegas to be depressed by their hotel room so please don't waste your time or money if you come to visit or if you are a local like me. One last thing, you have to rent a mini-fridge from an outside vendor and the only place to get ice is from the bar in the lobby. I know that this hotel as well as it's sister property, The Artisan, are both owned by Stephen Siegel and are billed as "Siegel Group Experiences". Believe me, this is one experience that you're gonna want to skip!

Room Tip: Avoid at all costs!
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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475 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
New Braunfels, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 18, 2013

AIRPORT NOISE IS AWFUL!!!! Is it contemporary if you can't plug things into the wall? I stayed on a Thursday night and a Sunday night and spent the rest of my time with friends. Both rooms I couldn't plug my curling iron in or my iPhone charger it was like the holes were too large - how does that even happen??? There was also a lack of plugs to begin with especially around the bed. No alarm clock, no pen and pad, no hair dryer, and the first night there was no shower gel - just 2 conditioners. When I checked out from the first night I asked about the complimentary champagne as I expected it would just be in the room - or brought up right after I arrived. I was told that I had to call down and get it brought up. They were nice and let me take it with me. The second night - I had to call down twice to have them bring it up and then when it was - the guy quickly threw it at me grabbed the door and slammed it in my face. Well ok then. I had huge expectations as I booked the deluxe room and had thought it was going to look very much like the pictures (lighting) - it did not and since I was doing a mini photo shoot for my deployed husband, I was completely disappointed. Oh and the extra money for the "skyline" view was the skyline of the parking lot - so glad I paid extra for that! There were also no robes in the room or the fancy shower items as they picture on their site. My biggest complaint has to be the plugs - I wasn't able to curl my hair or plug in my phone to be charged - but hey there was free porn on the TV if you are into that sort of thing.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Rumor Hotel, responded to this review, August 9, 2013
Thank you for taking the time to post your stay with us, I am sorry that we did not meet your expectations and would welcome the opportunity to speak with you.

Please conatct me at your convenience..

Have a great day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013 via mobile

I checked in for my birthday on July 13th I booked a deluxe room and when I got there they had already upgraded me to a sweet the room was amazing and all the employees there were very friendly the pool was very impressive as well had a sandy beach all around with cabanas a nice lounge chairs I will definitely stay at this hotel again

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Rumor Hotel, responded to this review, August 2, 2013
Thank you for your review. I am pleased to hear you enjoyed your stay with us. All of us at Rumor are passionate about hospitality and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 14, 2013 via mobile

This was the worst trip to Vegas all because of this horrible hotel. I paid ahead of time even paid extra for a late check out. Asked for a room with a view of the pool and a balcony "oh sure no problem" was the response. When we arrived there was a $75 a night charge for "incidentals" which we still haven't gotten back yet they also charged us $100 for a pet (we had no pet) and when we questioned them at the front desk they said sorry Rhodes are the charges now you have to check out. We explained AND showed them paperwork that I had paid for a late check out and they said sorry but we will have to charge you $40 for a late check out. We left the counter (everyone standing in line said "they are taking your $ for no reason...have you read the reviews of this place? We will never stay here again!") we went back to the room to get our luggage and the room key was disabled!! Back op to the front desk to get another key so we could get our stuff and leave and ran Into a waiter we met the night before who explained he was from "corporate" and here to check out how things were being run. He spoke to the girl at the front and we were "allowed" to stay until 2pm ( even though we already had paid for it).
I should have paid more attention to these reviews. This was horrible! The only reason we chose this hotel was because it was close to the Hard Rock where we going to see a concert. I will pay more to stay there from here on our and NEVER return to Rumors because the Rumors are true this place SUCKS!!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Rumor Hotel, responded to this review, July 16, 2013
Hi thank you for your reveiw regarding your stay with Rumor, I am sorry to hear of your concerns regarding late check out we try our best to accomodate all guest request.

Please please feel free to contact me I would welcome the opportunity to speak with you.

Regards,
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Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2013

I love Rumor because it is very chic, not too crowded and the staff is always so friendly! There are plenty of restaurants really close to walk to or you can walk across the street to Hard Rock if you are looking for more action. They are dog friendly and have a doggy park, which I love!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Rumor Hotel, responded to this review, August 2, 2013
Just wanted to thank you for your recent stay here at Rumor!!! So glad you were able to have the Siegel experience. We look forward to seeing you soon.
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Los Angeles, California
1 review
3 of 5 stars Reviewed July 9, 2013

I really wanted to love this hotel for being a boutique hotel so I didn't have to deal with major crowds. I think it must be "you get what you pay for".
The pool is very, very dirty - full of suntan oil, dirt, leaves, hair. They don't run the filtration system. The jets do not work in the tubs in the suites- learned that from the A/C repairman who came to fix the A/C unit in the bedroom. Which, I have to add, the A/C unit shorted out at 1AM, and we had to fry in our bed until they could fix it at 10AM the next morning. Another big bummer-no latte' or cappuccinos for the morning in the cafe because the "milk for the espresso machine is on backorder" they said. Another interesting item: They advertise this as an Adult hotel but there were a gaggle of kids at the pool two days in a row, with their family bringing their own stereo that blasted music. The pool already has music playing-so, it was not enjoyable on top of having a bunch of screaming children at the pool.
All in all it was OK for the price, and the staff are all very nice with no attitude, but I probably wouldn't stay there again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Rumor Hotel, responded to this review, July 10, 2013
Thank you for taking the time to review your stay with us, I am happy to see you found the staff to courteous and freindly.

I'm sorry for the condition of the pool with debris, we have since had our palm tree pruned.

Should you decide to give us another visit please do not hesitate to reach out to me personally so that I may assist you with your reservation.

Have great day
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Las Vegas, Nevada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 9, 2013

We had a great time at this boutique hotel and can't wait to come back. The reason we are only giving it three circles is because after getting out of the shower and trying to get ready for dinner reservations there was no hair dryer in the room and we didn't have the ipod docking alarm clock to listen to music. The next day we asked the front desk about these things and were told that they should have been in the room and they sent them over. It would have been helpful to have them there in the first place so I didn't have to go to dinner with half wet hair. The pool was fun and we loved the hammocks hanging around. The beds and pillows were very comfortable!

Room Tip: We were on the south east corner and couldn't even hear the music at the pool during the day whe...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Rumor Hotel, responded to this review, July 10, 2013
I just wanted to say thanks for your recent stay here at our hotel! I’m so glad you were
able to have the siegel experience. We hope to see you again soon.

Have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Rumor Hotel

Address: 455 E. Harmon Ave., Las Vegas, NV 89169
Location: United States > Nevada > Las Vegas > Paradise , The Strip
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #126 of 273 hotels in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rumor Hotel 3*
Official Description (provided by the hotel):
Formerly St. Tropez, the hotel had become a relic amidst new developments. Today, it is re-imagined as the new RUMOR Hotel. Located where Paradise meets Harmon, directly across the street from the famed Hard Rock Hotel & Casino, the area is now home to some of the best bars, restaurants, nightclubs and gaming in the city. RUMOR embodies a powerful combination: chic, hot location, cool pool, zero attitude, modern rooms and unexpected amenities all in a boutique hotel setting. Featuring 150 suites, many featuring patios or private balconies, the two-story intimate hotel and resort does away with the impersonal casino lobby and instead opts for a cool ultra-lounge welcome with concierge-style check-in. Once checked-in to the room, guests are met with fantastic views of the swaying palms, distinctive wet-deck, the sparkling pool, seductive cabanas and the distinctive grassy knoll featuring both hammocks for the day and a DJ stage for night. While other hotels might have conference centers and ballrooms, RUMOR will use its unbelievable large courtyard and pools for amazing parties, fashion shows, corporate buy-out events and provide the perfect spot for couples wanting weddings with a twist. ... more   less 
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Also Known As:
St Tropez All Suite Hotel

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