(Date April 18-21)
I was travelling with my husband, 6 year old and 6 month old. My parents were set on staying at this casino, I did not want to. My husband formally lived in Vegas for many years and we both knew that this wasn't a great place to stay.
Check In: We were able to check in right away, but they didn't sign us up for the boarding pass (they signed up both my parents) so we had to make seperate trips to the rewards desk. I was aware of the 12.99 amenity fee but not that the fee itself was taxed result in a higher charge of $14.18. We were told that valet would help us with our bags, but when we went back to our car was told there was no one able to assist and offered us a luggage cart. I was totally fine with this. I only received 1 starbucks coupon, but I think that we were supposed to get one for every day we said.
Hotel Room: I booked thru a 3rd party but called the week prior to arrival to request a 2 queen non smoking room and a fridge. They advised me that the rooms were assigned at check in and they would try to accommodate. The room smelled a bit like smoke but was on a non smoking floor. I found the room to be a good size, and had a view of the teeny tiny pool. The beds no longer have the comforter shown in the pics, but sheets wrapped around a blanket (for cleanliness). The fridge was brought up within an hour of checking in, which is a bummer cause it took quite a few hours to chill.
I saw that there was laundry listed on the website, which I thought meant laundry facilities and I was incorrect and did not pack enough clothes for everyone. They did offer a send out fluff and fold but was afraid to ask how much money. My room was clean but found a few stray hairs on the bathroom that didn't belong to any of us. My parents also booked 2 rooms (3rd floor) which we found some weird, and large items that weren't vacuumed up. There are also no plugs near the table in the room, the tv had very limited channels and the menu button was broken on our remote. I also noticed that our clock was set about 12 minutes fast in the room, as well as my parents room. Which is irritating as I kept arriving to meet everyone in the casino locations super early.
While walking the halls, I could hear conversations from inside the room and some spanish music from the same room, day after day. The halls are very long and I ended up using the stairs frequently to get from the 4th to the 3rd floor, as it was less mileage than using the elevator at the end. The housekeepers were all nice and social. I had to call or ask several times for fresh towels and wash clothes (we had 2 towels/washcloths for 4 people?). I am sure that this is the hotels policy not the housekeepers fault.
The website said pillow top mattresses, this seemed true in my parents room but not mine. There was only 2 small pillows on each bed.
There was a bit of graffiti ("sex" written in black ink or crayon) next to the elevator on the 4th floor which stayed there the entire time. I am kicking myself now cause I meant to take a picture of it to post with the review.
Pool: The pool is a very long walk pass the employee break area outside, which most everyone was smoking while we walked. My husband found a "short cut" by exiting through the fire staircase but you could not get back in that way. The pool is tiny with a cute water fall. The chairs are pretty filthy but the changing area/restroom was nice.
Cabo Mexican Restaurant: Was seated quickly at 7pm-ish. Our server was very slow, when we finally received our food, we could tell the plates had been waiting a while. The rice and the enchilada sauce were both dried out. The server took forever for anything, and I noticed a lady waiting so long for a refill that she got up and got the water pitcher herself. We asked if they had Splenda before ordering tea, and found later it was a generic splenda made for stations casino that was inferior. The whole ordeal took and 1.5 hrs to dine which was torture.
Grand Cafe: My first experience was good with the cafe, we had a large group and ate fairly quickly. My 2.99 Caesar wrap was fine, they didn't ask me what size Perrier I wanted and I received a gigantic 1.5 liter bottle which I took back to my room. My 2nd experience the next day was sub par. We waited over 5 minutes to be seated at 2pm, with the emergency system blaring on the PA. There was only 5 in our group and it took over 1.5 hrs from start to finish. My mom and I both ordered the 2.99 specials, but she was told she could not order only water with the meal. Which is strange because both my sisters ordered drinks (soda and a expensive virgin drink)which would have sufficed for the promo. Our waitress was very slow and not competent. I ordered the children's BURGER for my daughter add cheese. It arrived as 2 sliders, no cheese and later my daughter told me the burger meat was very tough. She was starving and hardly touched it. My mom's and my burger top bun was stale. It was hard on the outside but not on the interior. My sister ordered some type of club sandwich that had UNCOOKED bacon on it, which being a teen she went on a hunger strike. We waited a long time for the bill and eventually my mom sent us upstairs to get ready for the party while she waited. The club sandwich ended up getting removed from the bill.
Buffet: The buffet wait was about 10-15 minutes for a Thursday night. The food was terrible and not worth whatever price my dad paid. I noticed one the employees in the dessert area was getting mad when the customers were propping the spatulas up on the dessert trays and she kept slamming them down on the glass after the diner walked away. The only redeeming thing was that the drink server was very prompt and she also found our baby's toy we left behind on accident.
Bowling: The service was great, the guy was attentive. He did not offer bumpers to my small child so we called after the game started to get them. We also asked for a ramp which he brought to us.
Rewards Desk: My husband signed up for a boarding pass and was given an information card as well at $3 free play. When I went to get a boarding pass, all I was handed was a card. No information or $3 free play was given.
Check Out: I sent my husband to get the cart so that we could take everything to the car. He was told that they were not to be lent out and that they would send someone when we were ready. When I was done sorting and packing everything, we called and were told to wait 20 minutes. My awesome husband used our stroller to help get everything downstairs instead.
Overall, was not impressed and would not stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.