Stayed for 5 days during the Consumer Electronics Show. Upon checkin I asked for a room on a high floor--they said the best they could do until the next day was the fifth floor, which didn't make any sense to me.
Two hours later I checked back in and they suddenly had a room on the 25th floor. Upon checking in, found that both bed lamps were burned out, the scale didn't work (no battery) and the shower handle kept on falling off.
Clearly, either the cleaning woman didn't do a once-over or they have no check of the room prior to the next guest.
I called housekeeping and was told I'd be next in line for the service person. After one hour I called and said that as it was midnight I needed to go to sleep. She promised they'd be up in 15 minutes but I declined.
They did have everything fixed the next day but it should have been checked prior to letting a new guest into the room.
Then I received a note that there was a package for me. I called and asked for it and was told it would be up in 20 minutes. After one more hour I called and said I had to leave the room; they promised they'd have it in 15 but I didn't believe them and instead had them hold it for pickup (they normally keep it in a holding room).
Other than that, the room was very nice and the bed very comfortable. While I was on a no-smoking floor, the toilet room always smelled of smoke, most likely coming in through the ventilation system.
The touch screen system is a nice amenity but the screen is not of the highest quality; it often required multiple touches around an icon to get it to respond.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino