I was not going to write a review but last night I saw a article on TA about the managers reading the reviews and making changes to Aria. One of the things they are going to change is the buffet and we LOVED the buffet and had eaten at Wynn's buffet the night before and Aria's was so much better. Also no line up to get in and not squashed beside the next table. Great crab legs and everything fresh. The only complaint was they were short of table servers and the older gentleman who was looking after our table was run ragged he had such a big area to cover. This is not a complaint against him he busy the whole time but felt it was very unfair of management not to have sufficient wait staff. He had to take abuse from customers who insisted on immediate service and I felt sorry for him. The night we were there you could have lobster if you paid extra and the lobster was so small it was not worth the time to cook it. Lesson learned...do not bother with the lobster but everything else was so good.
The hotel was just beautiful. I am not big on modern design but this hotel was great. We had a comp'd room in a tower suit and it was just so nice. Prior to staying at Aria we were comp'd three nights at the Palazzo so I had a good reference point for comparison. I thought Aria was superior. I just loved the seperate bedroom with the floor to ceiling windows right beside the bed. The bathroom was beautiful and loved the frosted sliding doors to the bathroom. The layout of the bathroom is different from the discription I have read about the regular rooms. The little extras made the experience so much better. A small box of toothpaste and toothbrush, a box with a shaver plus all the usual stuff. The bed was so comfortable we contacted Seally when we got back to Canada to see where we could purchase a mattress like it. Another bonus about the suit was the fridge it the bar area. It had it's own ice making machine so we did not have to go in search of ice....Just loved this hotel room.
We thought Crystals was great, it was like walking inside of a actual work of art. I never had a problem walking around with out a place to sit. I always find the walk from Encore to Wynn a long haul and have had to stopp numerous times because if have a problem with my hip.
When we arrived there were not a lot of people waiting to be served and there was a host who assisted us to the next available registration clerk so check in was efficient. Our room was not ready and this is the first time in all the years we have been coming to Vegas that we could not get in our room early but this is only a compent not a complaint.
After we registered we asked the host if there was someplace we could pick up our room key with out standing in line again and he said we just had to come to him and tell him and he would get us in the next available line.
Restraunts.....the 24 hour cafe (can not remember the name) was good for breakfast but were not impressed with lunch or supper.
Staff....all the staff with one exception were very friendly and helpful. The man at the players booth was kind of condesending. I had trouble getting my free play to work and it was a long walk from my slot machine back to the players desk to get it fixed and he seemed annoyed with me but everyone has bad days. The players desk was sufficiently staffed and the casino wait staff were excellent and never had to wait for a drink. I was looking for a particular slot machine and asked a staff member and he walked me right to the machine which I thought was great.
OK so now I will tell you why I will not return to Aria. I love to play the slots which is why we get our rooms comp'd. I will play for hours on penny machines which are around $3.50 a pull for max bet. I did not like the set up of the slot machines. They do not give you the option of picking the number of line you want to play or how much you want to bet per line. Instead its bet 50 or 100 or 150 ect. I like to be in control of my betting and be able to change the number of line and value of the bet if I feel the machine is to tight or in a winning mode. I really hated this new way of betting and gambling is a big part of my Vegas vacation. I play were i stay so the casino needs to meet my gambling requirements and this casino does not. I did not mind the darkness of the casino and even liked the darkness but gambling experience was not good so I will return to Palazzo for future visits.
I also loved the pool area, lots of room and did not seem to have the loud drunken party type of guests.