We have stayed with Aria's sister property, Bellagio before, and dropped over $100,000 our last trip there last year. So we decided on a whim to try out the newest hotel on the strip: Aria. Words fail to describe just how bad our experience was. Everything went wrong straight away; from the limo service to the hotel to the check in experience. The suite was nothing spectacular...but that's not really the point of my review. More importantly, it's that I was actually yelled at by one of their staff members. This was while I was searching for the ladies room, and didn't understand exactly where it was...it was confusing due to the fact that it's joined all within the same entry as the men's room and the companion restroom. I have multiple sclerosis, which is a disease of the central nervous system; this can cause me to have great confusion at times. Which lead to the employee of this hotel to YELL REPEATABLY at me, and to even go so far as to point me out to OTHER GUESTS, and make a very snide comment about me. My husband immediately went to speak with the hotel management about this employee, and they were allegedly "flabbergasted" at the employee's behavior. But then the management never bothered to do much more than to apologize to my husband for me. They never made a point to walk over to me to apologize to me personally. Furthermore, there is absolutely nowhere to sit in the casino, unless you spend money in a restaurant or at a slot machine. Doing these things is fine...but what about when you just want to take a break, and want to sit and relax without spending money for a few moments??? Sure, there is some granite benches (very few) located in the main lobby. But that's it. If you have a disability such as I do, you are just out of luck. It's a complete seperation of healthy people and people with disabilities. After thinking the experience over, my husband and I are strongly looking into a lawsuit against this hotel. We feel that no one should ever be yelled at by a hotel employee...especially not us, considering we have spent between Bellagio and Aria dollars well into the 6 figure range. Besides, it's important that this hotel management recognizes the importance of it's employees being instructed by their human resources department some sensativity training in regards to the Americans With Disabilities Act.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino