The rooms are new and very nice and the bed was comfortable. And the pool area also seemed nice. I was traveling with family who had been to Vegas before and they said the hotel was one of the newest on the strip and was among one of the nicer ones they had visited.
But the service is not that great. I had a long wait from when I arrived to when I could check in. It takes a long time to get the rooms cleaned and they seem to intentionally leave long line-ups to the buffet but when you get inside there are tons of empty tables. The waiter I had at the lunch cafe was very nice but he took forever to bring me a menu and to take my order and then to bring the food. And a sandwich and a coffee cost me $20. Yikes.
The checkout process was a disaster. I tried to do it on the TV but after scrolling up and down to enter in all the info it said that system was down and try later. So I phoned the front desk and was put on hold for 10 min. I phoned other numbers to ask if they could ask the front desk to give me a call. They said they could not help and told me to phone the front desk back. So I did and again could not get through. By this point I had wasted over 20 min and had to hang up so I could rush to get to my airport shuttle. Didn't get a copy of my receipt.
I also thought that for the cost of the room and considering they also charge a $20/night 'resort fee' that they could stop 'nickle and dime-ing' people. Maybe it is a Vegas thing because I think that if they could find a way to charge for air they would. Turns out the mini-bar is programmed so that if you touch anything in it you will be charged for it even if you don't take it. I rearranged some items to try to make room to chill my own water bottle. Good thing I thought to check my bill the night before check out because otherwise I would not have had time to dispute it and I would have been charged for over $50 worth of water and snacks I hadn't touched. They sent someone to 'audit' my mini-bar who told me I should have read the room manual where this was explained and lectured me that the refrigerator was not for my personal use. Oh really?
I went to the business center to print out my boarding pass (included in my 'resort fee'). The computers I was allowed to use to do this were in the main room sitting on a tall counter but they were not working. I saw other computers in private rooms but was told that you had to pay to use them. They did let me use them but cautioned me that if I did anything else I would be charged. What would it cost them to let that go given the others were broken and the place was virtually empty. Just cheap.
I am not sure if I would go back to the Aria. The rooms were nice but with the mediocre service, the inconvenience of walking so far to your room plus the cost I think I would try someplace else hext time.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino