First of all, we had a lock off room with a kitchenette and that's never a good idea. Second, we own at the Marriott Grand Chateau next door which is WORLD's better, but wasn't quite finished when we made this trip and our week was a free comp from Marriott for our timeshare purchase. The room was very average and small, but that's because it was the lock off room. It is in a good location, just right off the strip and we only rarely drove or used a cab to get to anything. Service was average at best. Whenever we asked for something it took a while and often, multiple calls, to get what we wanted or needed. You need to know that with most timeshares, check out is 10am and since we didn't get in until 4am the morning we were supposed to check out, we negotiated an additional 2 or 3 hours for an extra $45. We needed the sleep and check out at noon or 1pm was a much better idea. Alas, the front desk called at 9am to verify that we were going to be checking out late. And woke us up. And yes, I was not very pleasant. Then, just as we drifted back off...housekeeping started cleaning the connected room very loudly and then knocked on our door repeatedly and then tried to get in. By the time I pulled the door open, the cleaning lady was running down the hallway, because she realized she'd made a mistake. Not her fault. She wasn't told not to clean our room, but should've been told. I wanted to argue about the $45, but my wife wisely suggested I go get the car and find my peace and she checked us out. Better to write off the money and enjoy the rest of the day. So...my experience was sub-par, but I'd say overall the Polo Towers is a very average hotel and I feel for anyone who buys here with something as nice as the Grand Chateau next door. Oh, and even if you don't stay here (which you shouldn't), check out the three horse sculpture in the lobby. There's something really wrong about it and I think all three horses that posed for the sculpture are going to need some counseling. I'm just saying, it looks...well, it looks wrong. That's all.