My husband and I stayed at Palace Station in Las Vegas from Feb 21- Feb 24, 2013. We've stayed there once before, about 5 years ago. We were pleased with our experience then, which is why we decided to stay again.
We arrived around 10am and were happy to be able to check into our room early, around 12. That was very much appreciated. The bell desk was helpful in getting us shuttle schedules and storing our luggage until we could check in. They were friendly and welcoming. I was very happy with the bell desk service our entire stay.
We had no issues Thursday or Friday. However, after returning to the hotel around 1am Friday night/Saturday morning, we were rudely awoken by banging noises at 7am on Saturday morning. We attempted to continue sleeping, having no idea what the noise was. Around 8am, we heard talking and applause from the room next door, and then someone began talking into a microphone. I could hear every word she said as if she was in our room, and I had earplugs in. We peeked into the hall and saw there was a SEMINAR going on in the hotel room next to us. I imagine the repeated banging noise was the door frame slamming against the hook or deadbolt that was placed so that the door would not lock as people came in.
By that point, we were already very much awake. We had planned on having breakfast at Palace Station and doing a little gambling before going out for the day. After our rude awakening, we decided to have breakfast and do our gambling elsewhere. I waited to complain, as I was pretty angry and wanted to be able to do so in a composed manner.
When we returned to the hotel, I made my complaint with the front desk. I was told that there was nothing that could be done, and I should have called that morning. I was not apologized to even once. I understand that I could have called that morning and had them send someone up, but by the time we even realized what was going on to even be able to complain, we were already wide awake. Furthermore, I feel very strongly that we should not have had to call, because it is ridiculous to rent out a hotel room to a corporation to use for a seminar. And the room had a sign out in front of it on Palace Station letterhead with the seminar schedule, so I'd imagine that the management was well aware of what the room would be used for. In fact, the front desk person was able to tell me that another seminar was scheduled for the next morning as well, in that same room.
There is absolutely no reason that a paying customer should have to be disturbed by a business function occurring in an adjoining room. Business functions should occur in business facilities: conference rooms and banquet areas that are separate from customer rooms.
In addition, I was incredibly displeased at the service I received in the Grand Cafe. We went there before leaving the next morning, and after asking for a couple minutes to decide on my order, did not see our server again for over 15 minutes, when I found someone else to go find her. We were on a schedule, due to having to get to the airport, and though I had had plenty of time when we got there, I ended up having to take my food to go due to the length of time that passed before our server came back to take our order. When the server returned, we did not even get so much as an apology for her disappearing act. That is poor customer service.
- Also Known As:
- Palace Station Hotel Las Vegas
- Palace Station Las Vegas
- Palace Station
- Official Description (provided by the hotel):
- Unique Hotel & Casino designed to evoke the atmosphere of a turn-of-the century train station. ... more less
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