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“Big Clean Room” 4 of 5 stars
Review of The Orleans Hotel & Casino

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The Orleans Hotel & Casino
3.0 of 5 Hotel   |   4500 W Tropicana Ave, Las Vegas, NV 89103 (Paradise)   |  
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Special Offer
Don't Get Stripped Offer
Ranked #46 of 269 Hotels in Las Vegas
Certificate of Excellence
tucson
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Big Clean Room”
4 of 5 stars Reviewed July 2, 2014

Stayed 2 nites large room with chair, couch our room was very clean lots of towels outlets for electric fine for our cell phones LoL! NIce King bed, firm, with big screen. The price was excellent they did have a resort fee of 9.99 but then we got a $10 a day food credit. Now the negative the AC was loud and a loud clunking noise every time went on. Did effect my sleep. Checkin easy and fast same with checkout, told her about ac, just a smile! The buffet not every good, crabs, grey we would not eat them brisket rubberly. Waitress worthless brought one water and beer is included got one and never saw her again. Al's different story great groups of guys cooking up a storm and shucking them oysters. fresh... Nice pool area close to the elevators. Security officer at the elevators everyone friendly will stay again...

Room Tip: bring earplugs for the ac
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,657 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 2, 2014

I stayed at the the Orleans for about the 8th or 9th time. Food choices are great. Movie theater upstairs. Off the strip so you don't have to fight traffic. Table limits are not out of this world high. Rooms are good. I like the Orleans. I stop in even when I don't stay there. See you in September!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCKLIN, USA
2 reviews
5 of 5 stars Reviewed July 1, 2014

This place is so great... I am there all the time the food the people and the fun games has everything we need and want when we are in Vegas.....off the strip easy access and not far from anything you. Ought want to do... Enjoy!!! Oh yea a great players club

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 29, 2014

We normally stay downtown, but since I accepted the invitation for an Orleans' Video Slot tournament, we stayed at the Orleans, but it won't be our last visit. we were upgraded to an updated room, after we got our keys to our first assigned room and found the room hadn't been cleaned by housekeeping. The room was large and clean, with a safe. Would have been perfect if it had a refrigerator. We ate at TGIF (lunch) and the Cafe (breakfast), and the food was very good. Our only minor issue was the air conditioner was a bit loud, but not loud enough to really bother us.

Room Tip: Just be aware that you'll need to have a car if you want to go to the Strip, downtown or other r...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed June 28, 2014

Wow, it may be that my boyfriend and I were unfortunate enough to get a terrible room, but I am really surprised at all the positive reviews of the Orleans.

We were there last weekend as part of a work trip that involved the area, so I didn't see what the room cost, but between the stain on the carpet and the ancient (and sparse) electrical outlets, I just can't see why it's rated so high. Also, my boyfriend and I marveled at how the soap products left us both without feeling like we'd done a thing to clean ourselves. By the time we left, we both had dank hair despite shampooing daily. The first thing we did when we got home was shower.

I will say that the staff are friendly and wonderful, especially at the Courtyard Cafe, where we had pancakes for dinner two nights in a row. That definitely saved the experience.

But to be honest, I really hope I don't have to stay in the Orleans again overnight. Oy.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Boyd Gaming Customer Service at The Orleans Hotel & Casino, responded to this review, July 2, 2014
We are so sorry to hear that you did not enjoy your recent stay at The Orleans. We just completed a remodel of over 800 guest rooms in February and the remaining guest rooms are scheduled for a remodel in 2015. With regard to the hotel amenities we just changed to a new company, your comments will be shared with our corporate office. We will pass along your good experience in the Courtyard Café. We do appreciate your feedback and hope you will give us another try once all of our guest rooms are completed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 25, 2014

I stayed here for a weekend getaway. My only complaint was the distance from the main strip. Other than that didn't have issues. The restaurants were average, you get what you pay for. Staff pleasant. Enjoyed Nancy and Jason at the pool bar. Great personalities.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 25, 2014

This is my wife and I 3rd time to stay at the Orleans and it was the BEST YET! From the time we pulled into the valet parking lot until we checked out and drove away EVERYONE was wonderful. The guys in the valet parking area were quick to get to you and very professional. They had a smile and anytime we went some place they asked if we needed directions. The bell men were quick with the luggage up to our room and again had a smile. The room was comfortable and as always the shower was the best! We did eat at the buffet for the first time and it was good food for a great price. All in all we will be back and I would recommend this place to everyone! Great job Orleans for making our stay a great one.

Room Tip: We did NOT get a newly renovated room but it was still a great bed and a hot shower that was clean!
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Orleans Hotel & Casino

Address: 4500 W Tropicana Ave, Las Vegas, NV 89103
Phone Number:
Location: United States > Nevada > Las Vegas > Paradise
Amenities:
Children Activities ( Kid / Family Friendly ) Spa Wheelchair access
Hotel Style:
#14 Spa Hotel in Las Vegas
#37 Romantic Hotel in Las Vegas
#43 Family Hotel in Las Vegas
#76 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Orleans Hotel & Casino 3*
Number of rooms: 1885
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Also Known As:
The Orleans Hotel Las Vegas
The Orleans Hotel And Casino
Orleans Las Vegas
Orleans Hotel Las Vegas
Orleans Hotel Casino
New Orleans Hotel Las Vegas
Las Vegas Orleans Hotel

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