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“Rooms are large, but dated” 4 of 5 stars
Review of New York - New York Hotel and Casino

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New York - New York Hotel and Casino
4.0 of 5 Resort   |   3790 Las Vegas Boulevard South, Las Vegas, NV 89109   |  
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Ranked #39 of 271 Hotels in Las Vegas
GreenLeadersGold level
Top Contributor
76 reviews 76 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
60 helpful votes 60 helpful votes
“Rooms are large, but dated”
4 of 5 stars Reviewed August 8, 2014

The casino is clean and very nice. Nine fine Irishman is awesome here. Rooms were clean and extremely large. So large that 1/3 of the room was just open area and felt kinda empty. Never the less, enjoyed the room, Zumanity was great!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, August 8, 2014
Dear Vegasguy30,

We’re thrilled to see you had a chance to enjoy Cirque du Soleil’s Zumanity, and pop in for a few frosty pints at Nine Fine Irishmen. Thanks for visiting New York-New York, and please come back again!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,754 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,721)
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English first
Denver, Colorado
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2014

Just got back yesterday from NY/NY.......it was mediocre at best this time. The housekeeping staff was good, but the wait staff @ Gallager's and America left something to be desired. When you're paying premium price for a meal, you shouldn't have to have someone flag the wait person down---or have the host who seats you also take and serve you because his co-workers haven't made it onto the floor yet. Furthermore---our room had one working plug...not one working outlet, mind you, just one working plug of that outlet, so charging phones, iPads etc was challenging. I'm looking to go back even later on this year, but I think NY/NY has outlived it's usefulness-----maybe the Cosmopolitan has working outlets.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, August 8, 2014
Dear Michael S,

It’s unfortunate to learn of the challenges encountered during your third stay at New York-New York. Rest assured your comments will be shared with the appropriate staff members, so shortfalls of this nature do not occur going forward. We truly hope that despite the issues experienced, you’ll continue to include us in any future travel plans to Las Vegas.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 7, 2014

Was there for a college graduation celebration. We all had rooms at the hotel. The rooms were clean. The pool was clean and had a Dj the entire time we were poolside. From 10am-6pm. We had a cabana. They come with a dorm size fridge, snack basket,tv,and electricity,in case you bring your own music. The servers were fast and courteous.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, August 8, 2014
Dear Carolyn A,

Congrats to the college grad in your life! It’s nice to know you had a chance to relax and enjoy our intimate pool area and spacious accommodations. Please, hurry back!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

The location is great. The views of the roller coaster, MGM Hotel, and Excalibur are among the best in Vegas. Hearing the roller coaster go by and hearing the soothing sounds of the screaming thrill seekers are both ambient sleep sounds for me and my wife.

Room Tip: Get a strip view if you can.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, August 8, 2014
Dear Paul A,

Thanks for staying with us at New York-New York. From our convenient location, to the giddy excitement of the Big Apple coaster, nothing beats a visit to the City That Never Sleeps. We hope to see you soon!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 7, 2014

The rooms were clean, but seemed to be somewhat "older" and could use updating. My room was quite a walk from the elevator as well. I was a little disappointed as I was staying for a conference and they wanted to charge $20 for early check-in, even though rooms were available. I understand if no rooms were available, but really you want to charge me for rooms that are? Additionally, I was told there were no King rooms available. Several that checked in immediately after me received king rooms. How does this happen? Check-in line was horribly long, and the actual check-in process was beyond slow. I did ask for a room upgrade and was told by the clerk that "if I upgrade you, you will be my last guest as they would fire me". Never heard this before in a Vegas Hotel, usually upgrades are given if possible in many hotels. I never expect one, but at least ask.

Casino is nice, and food was EXCELLENT in EVERY venue we ate at. Check out the Irish Pub as well for great entertainment, beer, and food. I did not leave the hotel during the 4 days I was there. The conference room staff was phenomenal! They should help train the front desk staff! Casino games were nice, and honestly I lost a few bucks so no biases there!

Room Tip: Ask for a room that has been upgraded.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, August 8, 2014
Dear danNH347,

We regret the unsatisfactory condition of your hotel room, and will forward your remarks to the housekeeping staff accordingly. We also apologize for the delays encountered at check-in, as well as the limited inventory available when you arrived on property. Fortunately, it looks like your dining experience at Nine Fine Irishmen, as well as the friendly service of our conference center staff, both salvaged your stay. It is our sincere hope that the positives outweighed the negatives, and you’ll continue to include New York-New York in any future travel plans to Las Vegas.

Respectfully,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tishomingo, Mississippi
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

If you like to shop, eat great food, stay in a fun environment, the NYNY Hotel and Casino is the place to stay if going to LV. We always shop and eat at this hotel even if we stay at a different one when going to LV. It is so affordable and I love the NYNY décor. It is literally like a village with eateries and shops. Always purchase souvenirs from here, as well. You can even ride on a roller coaster that takes you completely around the hotel. Great pool area, but can get a bit crowded if you visit in-season. It is located near the train, so you can get to one end of the strip to the other easily from Caesar's Palace to Mandalay Bay! Therefore, no taxi expense. Highly recommend!!!

Room Tip: Personally, I would attempt to book a suite if possible. Always nice to have a kitchenette. Refrige...
See more room tips
Green Features: Clean hotel and well ventilated casino area. AC temperature well adjusted in rooms. Guests encouraged to reuse towels when possible.
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, August 8, 2014
Dear Christi G,

From the amazing food choices available in our Village Eateries, to the many retail stores we boast on property (as well as our always popular Big Apple Coaster and pool area), New York-New York remains one of the preeminent travel destinations along the Las Vegas Strip. Thanks for the recommendation, and please come see us again!

Respectfully,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Havasu City, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

We were only there one night and we had worked the day we arrived, so we were tired and kind of cranky, but the staff throughout the hotel were friendly and helpful. Don't be afraid to ask for help, and ask for what you want in a room. You will get what you ask for.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, August 8, 2014
Dear Kimberly F,

The friendliness of our property staff is infectious, isn’t it? Thanks for sharing your experiences online, and please come stay with us a little longer next time!

Respectfully,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New York - New York Hotel and Casino

Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Las Vegas
#15 Casino Hotel in Las Vegas
#18 Luxury Hotel in Las Vegas
#19 Spa Hotel in Las Vegas
#29 Family Hotel in Las Vegas
#31 Romantic Hotel in Las Vegas
#44 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Number of rooms: 2024
Reservation Options:
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Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas

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