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“Vegas Vacation” 5 of 5 stars
Review of New York - New York Hotel and Casino

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New York - New York Hotel and Casino
4.0 of 5 Resort   |   3790 Las Vegas Boulevard South, Las Vegas, NV 89109   |  
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Ranked #37 of 274 hotels in Las Vegas
GreenLeadersGold level
Columbia, MD
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Vegas Vacation”
5 of 5 stars Reviewed January 23, 2014

The hotel is HUGE. It's like a mini city inside with many restaurants, shops and of course a large casino. The rooms were just fine. Lots of water pressure. Very friendly staff. They do offer up 2 for 1 coupons for some of the restaurants too which we liked. Modern gym/spa too, although spa prices were way too high. Cons: MSNBC signal was so weak it never came in (not sure if that was because there was a gun show in town or not). MSNBC did work on the gym treadmills though….strange. WiFi sucked. Try to bring a lap top you can plug in. The WiFi kept going in an out on all three of our devices. And once outside your room there is basically no usable WiFi. We had breakfast in the Quad Hotel and got excellent WiFi in the restaurant and casino there. Not sure why NY NY can't do the same?

Green Features: We didn't throw our plastics in the trash cans so we hope the staff didn't either and chose to recycle. Although the shower water pressure was nice, we highly doubt the shower head was a water saver. The soaps/shampoos also didn't seem to be environmentally friendly.
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, January 24, 2014
Dear ChrisColumbia_MD,

Although we regret the unusual television and internet signal strength issues encountered, we are pleased to know the remainder of your stay at New York-New York was highly enjoyable. Thank you for your honest assessment. We hope you’ll consider us again the next time your travels bring you to Las Vegas.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, UK
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 23, 2014

Spent five days at New York, New York on the strip in Las Vegas over New Year 2013/14. The hotel is looking tired and could do with a refresh. The pool and surrounding area was undergoing work and was closed when we were there but is fairly small and close to the roads around the hotel so wouldn't be great no matter what they do to it. The casino area is large and surrounded by bars and eateries. We found the bars to be poor and the food average. Ate out most evenings as there is much better available on the strip. Whilst NYNY is average price for the strip - there is much better value than this in LV.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, January 24, 2014
Dear UKDAB,

Thank you for allowing us to host your New Year’s Eve festivities. We appreciate valuable guest feedback of every kind, and will utilize your comments to reassess best practices across our property. We regret that your stay fell short of expectations, and will strive to restore your faith in New York-New York, so you can revisit us again in the future.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2014

Terrific hotel, FANTASTIC room!! Room 3258 was a GREAT room - perfect location. Elevators close to attractions in 'lobby' / casino; room was ten steps from elevator on 32nd floor. Great views of the city & roller-coaster but noise from coaster was not disturbing at all! So clean, plenty of room to move around. Highly recommend.
The hotel had a great atmosphere - lots to see & do. So, so pleased we stayed here! Right in the middle of all the action on the strip.

Room Tip: Room 3258 was a GREAT room - perfect location. Elevators close to attractions in 'lobby'...
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, January 23, 2014
Dear Shane and Miche…G,

Thank you so much for your generous recommendation! From our well-appointed accommodations to our convenient location, New York-New York is fantastic way to experience all that our city has to offer. We can’t wait to see you again soon.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
1 review
4 of 5 stars Reviewed January 22, 2014

The rooms were modest with few extras but well maintained. The room was larger than I expected and felt very clean. I love that they have the white duvets that are washed daily. The hotel is located next to the Excalibur and across from the MGM Grand and within walking distance from the Bellagio, Ceasars, Mandamus Bay and many others. My biggest selling point was the quality of the rooms at a great price. I just wish they had coffee pots in the room or complimentary coffee. Other than free drinks while gambling, which is an excellent perk, there are not many perks offered. Overall, I would recommend this hotel and I would stay here again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, January 23, 2014
Dear Elizabeth K,

Whether you come for our luxuriously appointed rooms, convenient location, or the excitement of our casino floor, New York-New York truly has something for everyone. It was our absolute pleasure serving you during your stay. We look forward to seeing you again soon.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 22, 2014

We stayed at NYNY, and it was really good. Nice clean rooms and friendly staff. Our room keys wouldn't work a couple of times, but security came up to let us in (and asked for my ID, which was nice), and then we had to go down to get them reactivated. Our room was so far away from the elevator and that sucked, because that was a hike all on it's own. We also had a little trouble with check out, but the lady was friendly and it wasn't her fault. Other then that, I would recommend this hotel to anyone. This was our first trip to Vegas and we're looking forward to a return trip. So fun!!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, January 23, 2014
Dear Tara S,

Although we regret the unexpected room key functionality and checkout issues encountered, it is great to know the remainder of your stay proved highly enjoyable. There’s nothing better than providing first time visitors to Las Vegas the kinds of positive memories and experiences that last a lifetime. We appreciated the opportunity to serve you, and hope you’ll consider returning again in the future.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2014

It was like being in New York!! Just great hotel indoor. Go on the ride if your brave enough worth it for the views. One of my favourite hotels in Vegas, prefer better then mirage. Friendly staff rooms was tidy too. Couldn't fault at all. Didn't see the pool, as it was closed when we went for refurb. Recommend for family's/friends or couples.

Stayed May 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, January 24, 2014
Dear bexta87,

New York-New York is a resort destination unlike any other, where the Big Apple converges with Sin City to create a unique and unforgettable experience. We are grateful for your recommendation, and hope to see you again soon!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2014

Impeccable staff, super clean rooms, awesome show - Zumanity was hilarious. New York New York is a super value, they really could charge more but don't tell them that though ;). I would not hesitate to recommend the hotel and her staff to my family, friends and coworkers.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at New York - New York Hotel and Casino, responded to this review, January 22, 2014
Hi Brett G!

Excellent guest service, quality accommodations, and exciting entertainment options make our hotel truly one-of-a-kind. We are thrilled to see that you had a great experience with us, and it is an honor that you feel you would recommend us to your family, friends, and co-workers. Thank you for staying with us, and we cannot wait to welcome you back to New York-New York!

Sincerely,

Lisa G.
Guest Relations Specialist
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about New York - New York Hotel and Casino

Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Las Vegas
#15 Casino Hotel in Las Vegas
#18 Luxury Hotel in Las Vegas
#18 Spa Hotel in Las Vegas
#26 Family Hotel in Las Vegas
#32 Romantic Hotel in Las Vegas
#43 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Reservation Options:
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Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas

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