Made my reservations online for three nights for two rooms. A week before my trip, I called to my final total due on my rooms. I specifically asked if there were any other fees or charges other than what they said was do, they said no. Ok, get there to check in and my total was much, much higher-there were, in fact, more charges and fees added to my total. When I asked the clerk to explain, he asked me "Are you getting smart with me?!" I was taken aback...I was just asking for clarification. Rude, rude, rude!! Another thing-went to get into my room at around 2:00 a.m and my key would not work. Went to front desk and told the clerk. After she tapped, tapped, tapped away on her computer for about ten minutes, she looks up and me and says "It appears your keys aren't working properly" Really? Ya, think?! smh Took another ten minutes to issue me two more keys. She never apologized for the inconvenience and flatly said "here ya go" as she handed me the keys. Totally unacceptable on both incidence. I wish management would recognize that these front desk clerks are the first impression the guest get of their hotel.

Other than those two things, the room was great-the maid service was fantastic and we enjoyed our stay.

It was located in an easy area to get to versus being in the center of the strip. I liked this room set up better than our last stay. The has the spa tub when you walk in instead of behind the wall behind the bed that was in the center of the room. The bed was so amazingly comfortable I never had a backache once!! I need this mattress at home, STAT!! The hotel is a bit smokier than I like or compared to Bellagio for the Venetian but all in all not the worst I have been in.
The Broadway Burger was really good! We had a turkey burger and mnie was in the pita which was sloppy and very delicious. Garlic fries were great, other meals we ate at other places.

We stayed here for 5 nights in December. No problems with checking in, the staff were very friendly and helpful. The room was on the 30th floor, we never had to wait long for a lift. The room was very clean and spacious and had 2 double beds. As part of our package deal we had the resort fees included. The housekeeping service was excellent. Being on the 30th floor gave us a fantastic view of the strip and the roller coaster which ran right in front of our room - the noise was not an issue whatsoever.

The casino is a good size, with plenty of gaming tables and machines. We had breakfast one morning in the hotel but preferred to go to nearby hotels for their buffets as the New York didn't have this option. The bars were entertaining to say the least! The hotel is in a good location on the strip and we walked all the way from one end of the strip to the other as we are keen walkers. The one thing we really felt uncomfortable with were the people along the strip constantly handing out cards for the 'escort services'.

We had a fantastic day out at the Grand Canyon and would thoroughly recommend going there even though it was a very long day.

Overall we had an amazing experience in Las Vegas and I would certainly recommend staying at the New York New York but I don't think it is a place that I would want to return to in the near future.

Great hotel to stay at nice location ,helpful staff with things you need..only reason I gave 4 stars are the cleanliness of the outside of the hotel. Other than that awesome!!! Good gambling, bunch of different games to play