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New York - New York Hotel and Casino Reviews

4.0 of 5
3790 Las Vegas Boulevard South, Las Vegas, NV 89109
Hotel amenities
New York - New York Hotel and Casino
Ranked #63 of 281 hotels in Las Vegas
4.0 of 5 stars 3350 Reviews
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3,350 reviews from our community

What travelers say about this hotel
  • Roller coaster(174)
  • Resort fee(116)
  • Ny ny(77)
  • Strip view(56)
  • Very nice(54)
  • Monte carlo(45)
  • Park avenue room(32)
  • Piano Bar(27)
  • Times Square(26)
  • South end(24)
Traveler rating
    962
    1,396
    618
    243
    131
Only show reviews for Family (393) | Couples (1186) | Business (173)
Date Rating
Hebron, Connecticut
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
57 helpful votes 57 helpful votes
“Worst Experience Ever”
1 of 5 stars Reviewed January 19, 2007
29
people found this review helpful

When I read these horrible reviews, I usually brush them off as being written by someone who would find something wrong no matter what. I’m not that person. I’ve been traveling for over 30 years and have never been treated as badly as I was last weekend at New York New York.

Because my wife and I were celebrating our anniversary we decided to stay on the strip in a luxury hotel. We reserved a three night stay in a king non-smoking room. At check-in we were told that there were only rooms with two queen beds left and they were all on smoking floors. The gentleman checking in assured us that it would only be for one night and there was nothing he could do. He told me that they give out the non-smoking rooms based on the time you check in and once there gone you are forced to take what’s left. He informed me that even though you specifically reserve a non-smoking room, there are no guarantees – read the fine print. After discussing moving us to another MGM property and other options (all impossible to do) for about 20 minutes, my wife asked to see a manager. When she informed him that she had health issues and would not stay in a smoking room, they miraculously found a non-smoking room on the 4th floor. It was not the type of room we paid for, but we were assured that if we stopped down in the morning we would be moved to an upgraded room for the remainder of our stay.

The hallways on the fourth floor were worn and dingy and the room was reminiscent of a 1960’s motel. The carpeting was worn, the safe didn’t work and there was no remote control for the TV. The beds were very soft and uncomfortable and the view was of the side of the next building over. It was a horrible experience to say the least.

When we went down the next morning and found the check-in clerk to move rooms, he informed us that he did have rooms to move us to, but he could not upgrade us to the next level of room (Broadway or a suite) because again they were all sold out. We indicated that we basically stayed in the broom closet for the previous night (he agreed with our description) and were promised an upgrade the next day. He politely said there was nothing he could do because everything was sold out. We asked him why he promised us something the night before that he now could not deliver. He did not have an answer so we asked to speak with a manager. What a mistake! He told us the manager’s name was Angela Turner, but I never was able verify. She came over and immediately started asking me questions like I was on trial.

I explained the situation and she told me there was nothing she could do and she didn’t understand why we were upset. I told her that we expected a certain level of amenities in a 4 star hotel and we were placed in an inferior room. Her response was: “What give you the impression this is a 4 star hotel? It doesn’t say that on our web site does it?” She kept asking me what was wrong with the room knowing full well that they put us there as a last resort. She refused to do anything but explain to me why I was wrong. After about ten minutes of listening to her talk down to me we decided to just check out and move to another hotel. We went down the street to the Venetian and were treated like royalty.

Other than the room the rest of the place was just ok. It doesn’t compare to places like the Venetian, Bellagio, MGM, Paris, Caesar’s etc. It is dark and smoky and hard to navigate through. I’d definitely move down the strip and stay somewhere else.

Stayed January 2007
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Melbourne, Australia
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“okay but nothing special”
2 of 5 stars Reviewed January 17, 2007
1
person found this review helpful

Stayed here for three nights, however two would have been enough. The rooms were adequate but nothing special. Would choose somewhere further down the strip next time. We had asked for a quiet room and it certainly was not noisy. A long queue to check in but it moved reasonably fast, impersonal service. But I guess this is to be expected in such a large hotel. The plug in the sink didn't work properly, but didn't think we would have got much support if we complained. Rooms a good size, but nothing special and uncomfortable pillows.

Stayed December 2006
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West Des Moines
1 review
3 helpful votes 3 helpful votes
“Disappointing stay at the NYNY Hotel and Casino”
1 of 5 stars Reviewed January 13, 2007
3
people found this review helpful

We just got home from a 3 night stay at the New York New York Hotel and Casino. It was a very disappointing experience. We had reserved a non-smoking room with a king size bed. What we got was a smoking room with 2 double sized beds about 500 ft away from the only elevator that went to that floor. I woke up with a headache from smelling the smoky pillow all night so we requested a room change the next day. They had us move ourselves to a tiny room where only one person could walk around the room at a time. There was no table in the room and only one chair so we couldn't order room service. My husband had a conference so I brought my laptop so I could do some work from the room while he was away. However, the internet connection was so slow (and I tried 100 times within 3 days from both rooms) I was never able to download or upload anything to my work. I thought since I can't work I'll go have a manicure/pedicure. The pedicure chair was basically a folding chair up on a platform. Very uncomfortable and awkward and not a pleasant relaxing experience. The towel bar in the bathroom fell off when my husband hung his towel up the first day and there were remnants of a previous hotel guest in the bathroom. The floor hallways were so long that there were 2 ice/vending machine locations per floor. However, both water/pop vending machines on our floor were "Out of Order", very unfortunate when it's 5am and you want a drink of water and you don't want to go hunting on another floor for some water in your pajamas. I would highly recommend you consider another hotel if you are going to Vegas for business or pleasure. Also, we left our kids at home but I wouldn't recommend bringing children as there is nothing there for them to do.

  • Liked — The restuarants and bars on the main floor of the casino
  • Disliked — The room
  • Tips/Secrets — Don't bring your kids
  • Stayed January 2007, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Los Angeles, California
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
88 helpful votes 88 helpful votes
“Not very pleasant!”
2 of 5 stars Reviewed January 12, 2007
2
people found this review helpful

We stayed for one night banck in November, the room we got was showing many signs of wear and tear, also small room, and non smoking with a very strong cigarrette smell. The elevators and the walk to the room also had a not very pleasant smell.
I didn't like this hotel at all.

  • Stayed November 2006, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Vancouver, BC
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
36 helpful votes 36 helpful votes
“Great stay at the NY NY!”
5 of 5 stars Reviewed January 12, 2007
6
people found this review helpful

We had a great stay at NY NY from Dec. 17 - 21, 2006. We booked one of their online specials, which included an upgrade to a Park Avenue room, and their coupon book. We were told that the Park Avenue rooms were the most recently upgraded of the rooms at NY NY, and we were not disappointed. They weren't huge, but they were very well appointed and looked and felt quite new. Out last two stays in Vegas were at the Mirage (renovated room) and at the Venetian, and the Park Avenue room at NY NY was just as good as those other hotel rooms.

Phone staff were excellent, happy to answer questions before our arrival, and on the day of our arrival, happy to make a note that we'd be checking in at 2am instead of 8pm (flight delay). Front desk staff were very professional and didn't hard sell any room upgrades to us. They were quick, efficient, and very courteous.

We were given a room on the 30th floor. The lowest floor of the Park Avenue rooms. No problem at all though, as it was well above the roller coaster, so no noise, and it was the first stop from the lobby on the elevator, so no waiting through each floor on a full elevator. Our strip view was of the MGM, Tropicana, and Excalibur. Very nice too.

I don't know how busy the floor was, but we heard very little noise outside our room. Also, no problems at all with housekeeping wanting to get in early to clean our room. We had late starts every day we were there, and even though we heard housekeeping in the hall, our Do Not Disturb hanger did the trick.

We didn't eat much at NY NY, but we did take advantage of the coupon for Nine Fine Irishmen, and the food and service were very nice.

Self parking wasn't too much of a hassle, and the walk wasn't too bad. Our tower was the closest to the south entrance from the parking garage. This was low season, so I suspect that in high season, the garage will be full!

The location on the strip is an excellent one. We rented a car, so it was easy getting out and about, but even on foot, there's lots around there.

Check out was easy using the TV check out, so we didn't look down the lobby to see if there was a line. Use the TV check out if you can.

We were very very pleased with our stay at NY NY. It really wasn't too far off at all from places like the Mirage and The Venetian. We will definitely stay there again.

  • Stayed December 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about New York - New York Hotel and Casino

  • New York Hotel
  • New York Resort
  • New York Las Vegas
  • New York New York Las Vegas
  • Ny Casino
  • New York New York Hotel Las Vegas
  • New York Hotel Las Vegas
Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109
Price Range: $

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