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“Not so grand” 2 of 5 stars
Review of MGM Grand Hotel and Casino

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MGM Grand Hotel and Casino
4.0 of 5 Resort   |   3799 Las Vegas Boulevard South, Las Vegas, NV 89109   |  
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Ranked #44 of 271 Hotels in Las Vegas
Certificate of Excellence 2014
GreenLeadersGold level
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not so grand”
2 of 5 stars Reviewed today NEW

Looks like an amazing hotel, staff are pretty hopeless, took ages booking as a member of staff seem to have thought that changing the name of the booking. We were told we did not have a room booked and were forced to pay for another room whilst they figured out what had happened to the original booked room. When they found the mistake they did not even apologise. Rubbish service which I did not expect from them

Stayed April 2015
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10,189 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,670)
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Swanley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

Hotel itself is huge with all the facilities you would expect. Only issue was with pool opening times (generally 9-6). Lazy river is only open 10-5 which was very disappointing as it did not fit in well with our, and I suspect many other peoples, schedules. It should be open at least 9 to 6 given the main users are kids and they are typically up early. Also, by closing at 5 (or 4:45 pm given they get you out 15 mins before hand) it severley reduced potential usage times after a day exploring Vegas.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

First Impressions were great. We meet Moises and he helped our whole party get rooms very close to each other, He was great.
from there the experience and service went downhill. We had to ask for someone to come over to help with Bar orders, then this would get forgotten. I personally had to clear my on table at one of the bars? whats up with that?
On a Brighter side it was well placed in the strip to get around to some great attractions and hotels. And the rooms were certainly comfortable. Also the array of Pools was great annd very relaxing with poolside massages available.
Don't miss count it but Unfortunately Service is a must and it let down the experience.

Room Tip: The Grand tower was great and in particular the Staywell Floor, for its relaxing feel
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Visited the MGM grand as part of a large group, check in was very slow with a large queue on arrival but with the buzz of Vegas you do not really mind. We were upgraded to very nice rooms but the view was just of the back of the hotel, does not matter as breathtaking views can be enjoyed around the hotel. The MGM is located near to the end of the strip with New York New York hotel close by, lots of bars restaurants and cafés all within the hotel, you do not need to leave for anything.

Large hotel means lots of walking between places but once you have your bearings you are all set.

Lovely place and a contender for a return visit

Stayed April 2015, traveled with friends
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Salt Lake City, Utah, United States
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I recently took a trip to Vegas and stayed at the MGM grand and the lobby was awesome as it had a boxing ring set up and Floyd Mayweather memorabilia displayed. There was fruit infused water next to the check in/out lines and there was plenty to see in the hotel. The pool was awesome and the rooms were pretty nice better than I expected. I only gave it a 4/5 and not a 5 due to being given a room with a view of nothing. But I can definitely say I will be returning to the MGM sometime in the future. Also there is a candy store in the hotel on the way to the pool called Hexx and there is a associate working in there named Kristina who was excellent with the children(who were very wound up and excited) that I had with me. I can't wait to go back.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
Senior Contributor
23 reviews 23 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I thought the rooms were very nice and clean, and this hotel has a much bigger main level with more casino space, restaurants, shops, etc. than many of the other hotels on the strip. And it was priced more reasonably. I would absolutely stay here again.

Our friends who stayed in a few of the other hotels ended up coming to ours to meet up for dinner (since our hotel had more restaurants) and to hang out by the pool (ours had more pools and more space).

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sheboygan, Wisconsin
1 review
5 of 5 stars Reviewed yesterday NEW

Great everything! Cannot go wrong with MGM. Excellent variety of restaurants, shopping and pools. Of course the gaming is set up well with a good variety of options. Make sure to try and reserve a cabana at the pool.


  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#14 Spa Hotel in Las Vegas
#22 Luxury Hotel in Las Vegas
#28 Family Hotel in Las Vegas
#31 Business Hotel in Las Vegas
#41 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
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Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino

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