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“Great Stay, Great Hotel & Casino” 5 of 5 stars
Review of MGM Grand Hotel and Casino

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MGM Grand Hotel and Casino
4.0 of 5 Resort   |   3799 Las Vegas Boulevard South, Las Vegas, NV 89109   |  
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Special Offer
$75 Retail Gift Card
Ranked #43 of 272 Hotels in Las Vegas
GreenLeadersGold level
League City, Texas
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Great Stay, Great Hotel & Casino”
5 of 5 stars Reviewed February 12, 2014

I have stayed at most Hotels on the LV Strip but never at the MGM, our first experience as a very good one. We arrived at peak check in time and a long line awaited us... but no worries the staff expedites the lines and quickly gets you checked in. We had a corner suite and we could not have been happier, lots of space, living room, dinning room and a very large bathroom area. The Housekeeping Staff was wonderful and very hospitable throughout our stay.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 15, 2014
Dear Dalia P:

Our goal is to provide welcoming and timely service, as well as the best resort amenities in Las Vegas. We also offer recently updated accommodations with impressive décor and modern furnishings. Thank you for choosing MGM Grand. We hope you consider us again for your future travel plans.

Sincerely,

The Guest Experience Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,931 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Top Contributor
64 reviews 64 reviews
57 hotel reviews
Reviews in 43 cities Reviews in 43 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed February 12, 2014

I am currently staying here for a an annual company meeting attended by 1,400 people. MGM has the scale and size to pull off a meeting very smoothly. The hotel rooms are very modern, seem to be recently upgraded with modern artwork on the walls. I am staying on the 19th floor and I would definitely recommend a high floor here or at any hotel on the strip because of the street noise/sirens you here throughout the night. Bathroom is large, marble filled and elegant. Dining here is upmarket, restaraunts are high end. Eat at the Pub and Emerils. There is also a food court with fast food options. Went to Hakassan the nightclub here, and in a word, its pretty spectacular. Over 80,000 square feet. I am not a big casino person, so I evaluate more on quality of the rooms and the restaraunts and both rate highly here.

Stayed February 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 15, 2014
Dear Waitingforvacation:

Just because you are here for a convention, that doesn’t mean you can’t have a fabulous Las Vegas experience! It is great to know you have been enjoying the diverse amenities, exceptional attractions, and unbeatable service that make a stay at MGM Grand feel truly outstanding. We appreciate your comments and your business. We hope to see you again the next time you are in town.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
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Connecticut
Top Contributor
89 reviews 89 reviews
6 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 11, 2014

First time in Vegas and I would stay here again. The service was all helpful and absolutely tops. One of the most comfortable beds I've ever used in a wonderful room. Everything you could need is downstairs. Wolfgang Puck's restaurant was probably our favorite. Would definitely stay here again.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 12, 2014
Dear wanderlust81626:

At MGM Grand, our goal is to turn every guest from a first time visitor to a loyal repeat customer. We seek to engage, inspire, and entertain our guests by offering the finest service, resort amenities, and accommodations in Las Vegas. We also provide some truly fabulous attractions that simply must not be missed! With so many possibilities to choose from, it is great to know we could impress you. Thank you for sharing your experiences. Please come back and see us again soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
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Brooklyn, New York, USA
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 11, 2014

the Super Bowl party was great the food and beer was flowing. They even gave out Super Bowl gifts.Stayed in the STAY WELL room well worth it. just as described. will be going back soon.the slot machines were very loose this day. Ordered room service for dinner had steak and lobster excellent


  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 12, 2014
Dear Brooklyngirls:

When travelers are looking to enjoy a truly “super” time in Las Vegas, there really is no better place to stay than MGM Grand. Excellent service, unbeatable attractions, and outstanding resort amenities all help transform a great experience into a truly fantastic experience. We appreciate your feedback and your business. We hope you will return soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
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Calgary
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

We stayed in one of their new healthy rooms. Beautiful room. MGM is a great hotel. The only down side is that there are no cheaper options for dining. The dining is very high end and if you want something a little less pricey you need to go off site.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 12, 2014
Dear DebbieandLonnie:

We appreciate the chance to serve you. It is deeply encouraging to know you enjoyed the premium amenities and unique in-room experience of our new Staywell rooms. We value your input in this matter and will use it to evaluate our performance going forward. We do regret you found dining at MGM Grand unsuitable to your specific budget and needs. Thank you for sharing your sentiments, and please consider us for your future travel plans.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 11, 2014 via mobile

We stayed here two weeks ago for the second time and love the place. It is a huge hotel and has lots to do right on your door step. We saw Calvin Harris play at hakkasan, David Copperfield is a resident act along with cirque de solie. There are plenty of places to eat cheap in the food court and also dine out more expensively in the restaurants. Rooms are clean, modern and spacious. We discovered a lot of people we chatted to in the casino would come to this hotel to spend the night.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 12, 2014
Dear Sebaks:

We appreciate you sharing the details of your recent visit to MGM Grand through this online forum. It is delightful to know that the sheer spectacle of our many entertainment options and attractions could provide you with some truly memorable experiences. We are also pleased you found our recently updated accommodations pleasant and our dining establishments well suited to your preferences. Your feedback in these matters is most welcome. We hope to serve you again soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 11, 2014

First time visiting Las Vegas so was not sure what to expect but loved it....The hotel it self is huge and amazing to see. we had a west wing room which was a fair walk from the casino but we didn't find this an issue. In all the hotels I have stayed in I have never encountered such well mannered staff even the house keepers were always friendly when passing in the corridors. They even come to check to see if we were alive after day 2 as we did not require any house keeping :) We ate at the buffet for breakfast and there was always a good selection of food.


Will be returning again

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 12, 2014
Dear john_gaffney

At MGM Grand, we are committed to the complete satisfaction of our guests. We are truly gratified to know you enjoyed your accommodations, as well as the service provided by our dedicated staff. It has been a pleasure to serve you, and we look forward to your return.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Las Vegas
#18 Casino Hotel in Las Vegas
#21 Luxury Hotel in Las Vegas
#23 Spa Hotel in Las Vegas
#30 Family Hotel in Las Vegas
#31 Business Hotel in Las Vegas
#42 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
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Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino

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