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“Very big but nice” 4 of 5 stars
Review of MGM Grand Hotel and Casino

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MGM Grand Hotel and Casino
4.0 of 5 Resort   |   3799 Las Vegas Boulevard South, Las Vegas, NV 89109   |  
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$75 Retail Gift Card
Ranked #43 of 272 Hotels in Las Vegas
GreenLeadersGold level
Houston, Texas
Top Contributor
187 reviews 187 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
72 helpful votes 72 helpful votes
“Very big but nice”
4 of 5 stars Reviewed February 5, 2014

We went to celebrate a birthday and had wonderful meal at the hotel. Our room was comfortable and convenient. If you just want to stay here it is great, but if you want to visit down the strip it is not that central.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 8, 2014
Dear Malachy F:

We try to make every stay at MGM Grand feel like a special occasion. There is so much to experience here on property, with exciting amenities, breath-taking attractions and unbeatable service. We are pleased you enjoyed your time with us, and found your accommodations well suited to your needs. For guests looking to explore the rest of Las Vegas, our convenient monorail access and close proximity to nearby sister resorts, means getting around is easy. Thank you for sharing your insights. We hope you will visit again soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
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8,921 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,361)
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English first
Auburn, Michigan
1 review
5 of 5 stars Reviewed February 5, 2014

First time to Vegas, this was business trip with extra days for sightseeing. Would definitely recommend the show "Ka". Was disappointed with having to pay so much for a cup of coffee, wish there were coffee makers available in rooms. Tap water was not good to drink either. Really liked how easy it was to walk around the strip. Very annoyed with people trying to give "girl cards" all the time! The weather was wonderful! Took bus trip to West Grand Canyon, well worth it. Shop around for best price. Hotel price was 2 times what we paid. Great experience!

Room Tip: We were close to elevator as recommended. No problem with noise.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 8, 2014
Dear slurpeemom2:

When you want to make the most of your Las Vegas resort destination experience, MGM Grand is the perfect place to visit. We offer a huge selection of impressive amenities and attractions, as well as fabulous entertainment spectacles like our Cirque du Soleil production of Ka. For those guests who want to venture out, our friendly staff can help you plan your excursions around the city and surrounding area. Thank you for expressing your generous sentiments. We hope you will visit again soon.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
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Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 5, 2014

The MGM is probably my favorite hotel to stay at in Vegas. The main reason is the pool area. It's great. They have so many different areas, which makes it nice so you have your own space. They have a lazy river that is very fun. Then there are several other pools including an adult area. I do think the prices of drinks at the pool bars are a little high compared to other pools. There are tons of choices of restaurants at MGM. Every price range and type of food you could ever want. The casino is huge and has tons of different choices of games. The monorail stops here too, so that makes it convenient to get to the Convention Center or any of the other casinos on the east side of the strip. They just renovated the rooms. They are awesome! I stayed in a Grand Queen room, and it was clean and modern. I definitely recommend the MGM!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 8, 2014
Dear K L:

It sounds like you had a pleasant time dining in our many restaurants and gaming in our fabulous casinos. At MGM Grand, we offer the finest in resort amenities, and beautifully renovated accommodations. For poolside fun in the sun, there is no beating our Grand Pool complex and Lazy River. Our convenient location and monorail access also helps make visiting the Strip and convention center simple. We are so happy you enjoyed your stay. There really is so much to enjoy when you visit MGM Grand. We appreciate your continued patronage and hope you will return soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
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Chitina, Alaska
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2014

Casino floor managers and dealers were great. Hats off to dealer Elaine and floor manager Hazel. Rooms were clean and all restaurants were great except Hakkasan see review there for that place. Mexican and steak restaurant were fantastic

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 5, 2014
Dear Ugly_Moose:

We appreciate the opportunity to serve you. Our goal at MGM Grand is to provide every guest with a great stay by offering exceptional service and the best resort amenities available. We are so glad you enjoyed your time at our restaurants and in our casinos. We do regret any complications you may have encountered at Hakkasan, however. We hope to improve upon all aspects of the guest visit, so we value your input and look forward to serving you again soon.

Sincerely,



The Guest Experience Department
MGM Grand – Las Vegas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vacaville, California, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 4, 2014

Great time in Vegas! Decided to spend our 16 year Anniversary with MGM. Placed reservation on line. Included that we were coming to celebrating our Anniversary...Just thought maybe we would get a little, tiny, special treatment. However, that was not the case. At check in, after waiting over 30 mins., we were not greeted with Happy Anniversary. However, I did document that I wanted early check-in (right under where I said we're celebrating our Anniversary.) and she did acknowledge that she saw the early check in. She then proceeded to ask me if I wanted two rooms...she must have noticed the look of confusion in my eyes, because then she quickly added that I was charged for 2 Spa Tower Rooms....Sigh....Once that was taken care of, and credit was applied, we started the celebration. At times, some of the staff talked AT you, like they were reading a script. LOVED my room service person. She was very nice and pleasant. Every other place that we have stayed for our Anniversary has always treated us like a King and Queen...(Luxor, Tropicana, Excalibur, Wynn...) So, I must say this is playing heavily on my review....Luckily, Scoot Car, and Exotic Auto Racing made up for it. If you get a chance...Please experience both these places when in Vegas...You won't be sorry!!!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 5, 2014
Dear KimberlyF958:

At MGM Grand, we strive to provide warm, affable, and sincere service that focuses on making every guest feel important. We apologize that this was not your experience during your recent stay. Thank you for visiting us on your anniversary. Please know we value your patronage and will use your comments to improve upon our performance moving forward. We hope to better serve you in the future.

Sincerely,



The Guest Experience Department
MGM Grand – Las Vegas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, South Carolina
Top Contributor
223 reviews 223 reviews
48 hotel reviews
Reviews in 107 cities Reviews in 107 cities
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed February 4, 2014

We decided to do Christmas in Vegas and went with the MGM Hotel for our nightly place to crash.
The hotel/casino is huge and trying to find your way out to the strip or back to your room after having a few to many refreshments can be quite daunting.

MGM is convenient to everything on the strip,a brief walk to the Bellagio,Paris or hop on the monorail that stops at the MGM property.

Our room was large with a decent view of Tropicana blvd,we were hoping for a strip view but oh well maybe next time.
The $20 sandwich would not have worked since the hotel was booked with the UFC fight that weekend.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 5, 2014
Dear CarolinaCoopers:

MGM Grand has a lasting tradition of providing truly exceptional service and the finest resort amenities available. With recent renovations to our accommodations and impressive new attractions, there is always something exciting to experience when you visit. Our convenient monorail access also makes getting around the city easy. It is great to know you enjoyed your time with us, and we hope you will return soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missoula, Montana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 4, 2014 via mobile

The room was so so. We paid extra to get a king size room. There was no separate room for the bathroom. It just had frosted glass doors for the toilet and shower. NO privacy while using the restroom. We checked out other hotels on the strip and found they had more to offer. To top it off MGM double charged me on my debit card. I have been on hold for over 30 minutes and still haven't reached a real person. Not impressed.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, February 5, 2014
Dear Elise W:

At MGM Grand, we offer a wide variety of accommodation types and resort amenities in our efforts to suit the specific travel needs and preferences of our guests. It is therefore truly disheartening to know you found your recent visit unable to exceed expectations.We further apologize for any billing complications encountered with your debit card. Please contact our Front Desk or Customer Relations department at your earliest convenience if you have still not obtained a proper resolution to your concerns.

We strive to leave every guest with a truly positive lasting impression by offering the finest in resort amenities, entertainment, and service. Rest assured we will utilize your feedback to improve upon our performance. We hope for another chance to provide you with the resort destination experience you deserve.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Las Vegas
#18 Casino Hotel in Las Vegas
#21 Luxury Hotel in Las Vegas
#23 Spa Hotel in Las Vegas
#29 Family Hotel in Las Vegas
#30 Business Hotel in Las Vegas
#42 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
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Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino

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