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“SEMA 2013” 4 of 5 stars
Review of MGM Grand Hotel and Casino

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MGM Grand Hotel and Casino
4.0 of 5 Resort   |   3799 Las Vegas Boulevard South, Las Vegas, NV 89109   |  
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Ranked #43 of 269 Hotels in Las Vegas
Certificate of Excellence 2014
GreenLeadersGold level
Jamul, California, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“SEMA 2013”
4 of 5 stars Reviewed November 13, 2013

My go to place in Las Vegas. Always try to stay at the MGM Grand as I have never been disappointed with there facility. One of the best pools in Las Vegas. Great Casino, dinning and entertainment. The MGM Grand is a Great value.


  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, November 17, 2013
Dear John D:

Whether it is for a high powered convention, or a relaxing vacation, we want every stay at MGM Grand to be memorable and worth repeating. Thank you for coming back and enjoying some of the many exciting services and amenities that make our resort the undisputed Entertainment Authority. We know there are a lot of excellent places to choose from in Las Vegas, so our mission is to offer the best value. Your comments are truly encouraging, and we look forward to your return.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10,268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,686)
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Bull Shoals, Arkansas
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 13, 2013

My recent stay at the MGM Grand, has to have been one of my best hotel experiences since first visiting over 20 years ago. Not cheap, but you get what you pay for.
The rooms are super clean and comfortable. The staff were first class. If anyone I know asks where to stay in Vegas, be it for a Conference or vacation, I give the MGM Grand a big thumbs up!!!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, November 17, 2013
Dear Peter P:

Thank you so much for your resounding endorsement. Our goal is to make every guest a loyal patron who chooses MGM Grand every time they stay in Las Vegas. We want every guest to recommend us. Comfortable and luxurious accommodations, as well as a staff dedicated to the complete service experience, help our guests feel welcomed and satisfied. We look forward to your return, and we appreciate you sharing your comments.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 13, 2013

When we first arrived we smelled this horrific perfume smell and realized it was the hotel. If you have sinus issues or allergies stay away as it won't do you any justice. They pour this air freshener out into the hotel/casino to cover up the smoke smell but it doesn't help it just makes it worse. I was excited when I came to Las Vegas for the first time and my experience was that I never want to come back... The room we had was very small and had all modern furniture. I guess it's ok if you like that sort of thing but it wasn't my type of place at all. I only stayed in this hotel for 2 days before switching to The Signature at MGM and now I know why they have the Signature. Much much better and more comfortable and no smoke or perfume and much larger room for the same price. If I could give one tip to this hotel it would be to make more exits. You have to walk from one side of the hotel to the other to exit and get to your room. It would make it easier if you didn't have to go all the way through the hotel to leave. It would be better to have some sort of shortcut and this hotel is HUGE and cross shaped..

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, November 17, 2013
Dear GenGen71:

Candid feedback like yours helps us to find avenues of improvement and to gauge our performance. We regret that you found our air quality and tobacco smoke reduction measures to be unpleasant. Our intention is to create an atmosphere where every guest, both smoker and nonsmoker, can enjoy their time with us. We utilize powerful ventilation, cleaning, and other methods to make your stay pleasant. We regret that these measures were not fully effective.

We further lament that you found your accommodations unsatisfactory. You mentioned that your room was smaller than you would have preferred. We hope if we are given the opportunity to serve you in the future, we might find you a room or perhaps a suite better suited to your preferences.

Thank you for sharing your comments. While we understand that your time with us was unable to exceed expectations, your insights will help us as we strive to better serve our guests going forward.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
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cork ireland
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 13, 2013

First time in Vegas stay in MGM grand . We did not know what to expect the check in was fast we stay in grand tower on the 10 floor two queen side beds big flat screen tv great room the casino was great we had a very nice stay

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, November 17, 2013
Dear ger949:

The first visit to Las Vegas can be a bit overwhelming. There is so much to experience, and so little time. At MGM Grand, we have the best that our city has to offer, all in one location. We want to impress our guests every time they stay. Our aim is to make a first time guest a loyal repeat customer. Thank you for allowing us to serve you, and please come back and see us again soon.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Bend, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 13, 2013

First time to LV and chose MGM GRAND to stay for 5 nights. The hotel is close by airport by taxi $15.00 ride without stop at liquor store. Very busy hotel. Check in took some time. We're informed we had $25.00 per day " resort fee" which was supposed to be included in our rate from travel agent. What are you supposed to do when you arrive and they throw this fee at you. Of course you can't argue about it there so they force you to sign and agree to the fee. This is BS and just a grab as most people don't use the things included in the fees. Only thing we used was Wi-Fi which most hotels we use already include it. The housekeeping staff and check in staff were very good. The room itself was small and pretty basic for the price. Don't think I would stay here again after seeing other hotels.

Room Tip: Stay at another hotel
See more room tips
Green Features: Did not appear to be any recycle going on. Shower took quite awhile to warm, for a place with water issues this seemed strange.
  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, November 17, 2013
Dear Johnson1947:

Thank you for providing your comments on this online forum. We are pleased to know that you found our service staff to be very good. We do regret that both your accommodations and the services provided by our resort fee proved incompatible with your specific travel needs. The purpose of this fee is to bundle the most widely requested and utilized amenities and offer them to our guests for added convenience. We apologize that this proved unsatisfactory in your case. Please know that we value your patronage, and will use your comments to better serve our guests going forward.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Covina, California, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

i love this place..
really did exceeded my expectations. worth every penny. my first time staying in this hotel. and yes i love it and i will definitely go back, i thought at first it is too expensive, well it is kinda pricey but it is worth it. i love how it is so calming and i love how the lady in the front desk helped me get into my early check in

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, November 17, 2013
Dear dynz07:

We love your review, and the opportunity to serve you. Thank you for expressing your impressions on your first visit to MGM Grand. We are so delighted that you had such a great time. Excellent service, lovely accommodations, and exciting amenities help make every visit an affair to remember. Thank you for staying with us. We hope to see you again soon.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2013

We stayed in this hotel for 1 week in the tower spa suite and wow the room was so nice and big with everything we needed. The mini bar was locked however it did not bother us as we weren't using it anyways. The Casino was amazing and the buffet was fab well worth the money, check in and out were so easy we checked in about 7:30pm and there were no ques, however I did see long ques throughout the stay so I recommend a late check in. Only thing that I did find a bit disappointment was the pool because it was late in the year they only had the grand pool open due to 'weather conditions' which I really was annoyed as I wanted to go to the lazy river pool as the weather was warm 22-25 degrees and when you come from England that's hot ! Overall would recommend this hotel service was fab and everything up todate

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, November 13, 2013
Dear Misslucyb:

At MGM Grand, we seek to “wow” every guest we serve. Our newly updated rooms and suites offer beautiful luxury and artistic décor. Friendliness and efficiency also are key components of our service model, as is our fine assortment of resort amenities. We appreciate you sharing these very positive impressions, and hope you will hurry back and enjoy our pools when local weather permits.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#15 Spa Hotel in Las Vegas
#21 Luxury Hotel in Las Vegas
#28 Family Hotel in Las Vegas
#31 Business Hotel in Las Vegas
#39 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
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Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino

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