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“Love this place” 5 of 5 stars
Review of MGM Grand Hotel and Casino

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MGM Grand Hotel and Casino
4.0 of 5 Resort   |   3799 Las Vegas Blvd S, Las Vegas, NV 89109   |  
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Ranked #42 of 272 Hotels in Las Vegas
GreenLeadersGold level
1 review
1 helpful vote 1 helpful vote
“Love this place”
5 of 5 stars Reviewed July 9, 2013

We were there last weekend to celebrate our 17th wedding anniversary, the third year in a row we have stayed at the MGM Grand(grand tower 22nd floor) for our anniversary. The staff is always warm and friendly . A special thanks for housekeeper Mero(a delightful young man). As a human resources, customer service representative, I dont always get to witness great customer service. We will back next year for our 18th anniversary!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, July 10, 2013
Dear Cali85:

We love you right back! In your line of work, you obviously can appreciate quality customer service when you see it. As you experienced first hand, this type of attentive, personalized attention to each person who walks through our doors is at the heart of everything we do here at MGM Grand. Positive feedback from loyal customers like you makes this undertaking an absolute labor of love.

We can’t wait to see you again next year!

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
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7,917 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 9, 2013

We stayed here for a night before embarking on a tour of National Parks. I picked it because of lazy river pool - thought it would be fun for kids. Although hotel was nice, well-located, and had good dining choices, I wouldn't recommend it to families. Lazy river was filled w/ drunk people and floating beer (albeit plastic) bottles.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, July 10, 2013
Dear Barbara L:

I am pleased to learn that the interior offerings of our property, such as our convenient location and fine array of dining options, were well represented. However, I am quite disheartened that your outdoor excursion to our Grand Pool complex was less than optimal.

MGM Grand caters to a wide variety of travelers, and endeavors to provide attractions with universal appeal. While our efforts are often met with success, extremely popular features like our lazy river pool can prove a greater challenge. I apologize if the time spent there negatively impacted your stay.

We thank you for sharing your experiences, and will use your remarks to ensure every aspect of our resort is free of detriment.

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
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Prague, Czech Republic
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2013

We stayed at MGM Grand with our teenage kids for 3 nights,booked via Booking.com. At the arrival we got 2 rooms separated with doors, which were perfect for our family. The concierge arranged for us tickets for David Copperfield show that night and then we were able to get seating at Robuchon restaurant the day after. The Hakasan restaurant has one of the best fusion cuisins we ever tried. We were amazed. The rooms are spacious, clean and comfortable. The buffet restaurant is not good,but all the service of the hotel is great. The location at the begining of the Strip is great. We enjoyed our stay a lot. The pools were dissapointing a bit, but we didn ´ t come to Vegas to swim in the pools.

Room Tip: Try to book the room with the Strip view.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, July 10, 2013
Dear Jana V:

As you witnessed during your visit, an extensive amount of work went into our Grand Renovation project. From the newly remodeled and lavishly appointed rooms and suites in our Grand Tower, to the delectable fusion cuisine and frenetic energy of our Hakkasan restaurant and nightclub, there is little doubt why MGM Grand is considered one of the preeminent world travel destinations. However, if we fall short in any aspect of a guest’s stay, we view it as a disappointment.

I will be sure to pass along your comments to our staff, so we can provide a flawless resort experience the next time you are in town.

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
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El Paso, Texas
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 9, 2013

We stayed at the MGM Grand under their King Superior room. Upon check-in we were told that non-smoking rooms were not available and we had the option of getting a smoking room or downgrading to their smaller room and receive a $75 dinner credit.

We decided on the MGM Grand for branding purposes therefore we took the smoking room.

The experience was great. Nice spacious rooms, very comfortable. A lot to do with many dinner options.

I would've given the MGM Grand a 5 star if they had delivered on our non-smoking room request.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 9, 2013

Checked in on a Friday afternoon, and although the check in queue was long it moved pretty quickly and we were in our room in no time. The room was fantastic, modern with a large bathroom and great view of the surrounding areas. The pool, or should I say pools were excellent, with cold beers and cocktails (although a little pricey) readily available. The main pool had a better sound system than a lot of clubs I've been in so if that's what your after then this is the best. The hotel is massive so it can take quite a while to walk between places. The staff were extremely friendly and couldn't do enough to help.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2013

After an eleven hour flight from the UK, my friend and I arrived at the MGM grand.
The check in process was very smooth, with free iced fruit water been given out whilst we waited. We were both very tired and were expecting to have to drop our bags then trawl around for a few hours as we had arrived 3 hours before check in time, however we were given early check in with no extra charge.
After walking through the casino and finding our way to the elevators, we got to our double queen room. It was clean and the beds were divine. I loved the 2 sets of pillows both hard and soft.
We had noticed empty plates and trays outside rooms and that seemed to the theme of the week. Made the corridors seem shabby.
The corridors were a long walk and often cold which really made you noticed the 48 degree heat when stepping outside.
Service in the casino was non existent we played the slots and various machines for a good 2 hours on both the 2nd and 3rd night and was not offered one drink.
Pool was loud and not relaxing at all, had a benidorm feel to it and don't bother hiring a lazy river tube too many people to crash into that choose to walk around it.
Prices are ridiculous do not go to the frozen yoghurt place $13 for an apple juice!! The staff are rude beyond belief.
Do use the Grand Canyon store at the back it's so cheap for bottled water beer etc.
I would recommend a flight over the canyon and the heart attack grill down town on Fremont street was a good laugh.
I will be returning to Vegas but will look at staying at somewhere more relaxing, mgm is very very big so prepare to walk. It's in a good location of the strip however does attract the party people which is fine we partied hard but vomit in the corridor and people banging your door at 5am isn't my idea of fun. Didn't eat in the hotel as prices and quality amazing on the strip. Diablos Cantina is fab, situated next door to Monte Carlo

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 9, 2013

Love this place since they remodeled the rooms. They are very comfortable and clean and updated. We used to come just for the pool but now will come for the comfortable rooms. MGM did a great job updating the property and we will be back!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Blvd S, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Las Vegas
#16 Casino Hotel in Las Vegas
#19 Luxury Hotel in Las Vegas
#21 Spa Hotel in Las Vegas
#28 Business Hotel in Las Vegas
#29 Family Hotel in Las Vegas
#38 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
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Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino

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