I just returned from a wonderful stay at this hotel. From the moment I entered, the staff rushed to offer assistance with anything I needed. I found that everyone’s attitude seemed to be “What can I do to make your stay better?” As a disabled traveler, this was much appreciated. Anything I needed, any question I had, everyone was available to assist. I can’t say enough good about the concierge service. They are wonderful! Housekeeping is superb. The room was spotlessly clean.
The only negative thing was the Arena staff. I attended a concert there and everyone from the box office staff to the Arena staff at the concert were rude and dismissive. I was given incorrect information about accessibility and made to feel like a nuisance when I requested assistance.
Despite this, I wouldn’t hesitate to stay there again. In fact, I don’t see myself staying anywhere else when I visit Vegas again. The hotel is wonderful and the staff are just great.