Lots to tell here. My daughter and I met in Vegas (her first trip) and we selected Mandalay Bay because of their pool. Two days before the trip we received a special promotion where we could upgrade to Mandalay Bay's all suite hotel, THEHotel for a great rate, so we did. Huge check on line which seemed odd and each guest took forever to check in. Never figured out why? When we got to the room we hated our view so requested another room. We were met with absolutely nasty response by 3 of the staff we encountered. We were treated so badly that we pulled out our laptop and started searching for other hotels available in Vegas so we could switch. However, I then went to a manager and they switched us back to Mandalay Bay and got us a room that we liked. The manager's ability to make this change for us proved that the surly staff before him were not only nasty but dishonest! Anyway. Our room then was great and we were happy.
Tip: pool open at 8 and if you want a good spot you'd better reserve your spot by then. At 9am you'll have a hard time finding an open spot. Not that there are tons of people at the pool at that time, but the hotel allows people to lay towels on chairs all day so it seems that's what people do. Probably should change that policy.
The buffet at the hotel is NOT GOOD and certainly not worth it (will review separately).
So....will likely not stay here again and try one of the other options for hotels in Vegas.
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- Also Known As:
- Mandalay Bay Hotel Las Vegas
- Mandalay Bay Resort And Casino