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Mandalay Bay Resort & Casino: Traveler Reviews

4.0 of 5
3950 Las Vegas Boulevard South, Las Vegas, NV 89119
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Mandalay Bay Resort & Casino
Ranked #53 of 270 hotels in Las Vegas
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5,269 reviews from our community

Traveler rating
    2,008
    1,676
    802
    435
    348
See reviews for
Families
956
 
Couples
1585
 
Solo
209
 
Business
960
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Denver, CO
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
“Completely AMAZING!”
5 of 5 stars Reviewed March 7, 2013

We stayed at Mandalay Bay for one night on March 2nd. The hotel itself is absolutely beautiful. The casino is very open and airy and probably the least smoky of any casino I have been in in Vegas. Once we figured out the layout to the parking garage it was very easy to get through. The room was amazing. We were upgraded to a strip view and it was a fantastic view right up the strip on the 15th floor. The rooms are nice, modern and the beds heavenly comfortable!! The only thing I did not like is how close the bathroom is to the bed, but that is just me. I have no complaints whatsoever. Check in was easy and smooth and our room was ready at 10am! Mandalay Bay is my new favorite hotel in Vegas. Only downfall is how far off the strip it is, but it's such a fabulous place that I didn't care at all.

Room Tip: Ask for a strip view.. it's worth it!
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Fab hotel”
5 of 5 stars Reviewed March 7, 2013

We had a very comfortable deluxe room for the duration of a 6 day conference my husband was attending. The room was immaculate, the staff were friendly, housekeeping was efficient, the pool area was great As with all Vegas casino resorts the casino was smoky but it didn't feel overpowering like some others we visited. It was nice being at the end of the strip, it made it feel quieter and more relaxing. I would go back.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California, Usa
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Beautiful Pools!”
4 of 5 stars Reviewed March 7, 2013

Mandalay Bay was a nice get-away for the night. We stayed there because we had tickets to a show (Carrie Underwood) and didn't want to fight the traffic afterward. The room itself was a little in need of a makeover but very clean. We ordered in-room dining several times and the food came quickly and was hot. The only bad mark I can give this property was the desk staff wasn't very friendly. Just ok. We also thought it was a little over priced compared to other hotels for that night. They also charge for early check-in, guaranteed queen beds and resort fees. Therefore our room got to be a little expensive. But overall, it was a good time.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MB_Guest_Social, Guest Relations Manager at Mandalay Bay Resort & Casino, responded to this review
March 12, 2013
Thanks for joining us during the Carrie Underwood concert. We offer our apologies for the service you received from our front desk staff during your time at our resort. Our staff intends to offer superior guest service at all times. We are sorry this level of service was not provided by our front desk team. It pleases us to know that this did not have a negative impact on your overall stay. Thank you very much for your appreciated comments. Please join us again soon.

Kind regards,
Tosha T.
Mandalay Bay Guest Relations
Guests@mandalaybay.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanside
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“HORRIBLE CUSTOMER SERVICE”
1 of 5 stars Reviewed March 7, 2013

I wanted to pay for a room for my daughter and her husband for her birthday. I called in person so there would be no problem as I was paying for the room but not checking in. They told me they do it all the time, took my American Express and I received an email from The Hotel with my information BUT wrong price. I called and they apologized and said they would correct it. When my daugher got home she found that their card was charged and not mine and for the higher, incorrect rate. I have spoken with the manager and forwarded the email. To this date I (a week later) I have had nothing but the run around: no one's available, we'll look into it, I don't know anything but will have someone call you. There is no credit for incorrect charge or credit the right accounts so I give up! I gave my daugher the money to cover her charge and am letting it go. I WAS GOING TO BOOK THE WYNN, where we usually stay, wish I had. You should.

Room Tip: book the Wynn or other hotel; better service, cleaner.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask s b about Mandalay Bay Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MB_Guest_Social, Guest Relations Manager at Mandalay Bay Resort & Casino, responded to this review
March 12, 2013
Thanks for your post. Please accept our sincere apologies for the multiple difficulties you have encountered because of your billing concerns. I also apologize for the lack of help from our staff to assist you with this matter. We would be happy to review your daughter’s account and help rectify your billing issues. We look forward to hearing back from you and we also certainly hope to regain your faith in our resort.

Kind regards,
Tosha T.
Mandalay Bay Guest Relations
Guests@mandalaybay.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
“Suites at Mandalay are hard to beat!!!”
5 of 5 stars Reviewed March 7, 2013

Recently stayed at Mandalay for a 1-day, semi-impromptu getaway from LA. Opted to upgrade to a Vista Suite since I hadn't stayed in that particular offering yet... And WOW! So glad I opted to splurge a little!
Now- I'm not saying that Mandalay Bay is the newest, or coolest, or fanciest property on the strip- and I know it's a little to the south-of-centerstrip. But- it's still a GREAT place to stay- especially if you spring for a suite! And- the far-souther. Juxtopposition to the strip gives you an unbelievable view of Las Vegas, especially from the suite and from Foundation Room!
Now- the rooms haven't been update in... Maybe 6 years? But the furnishings were simple but classy, the bed was awesome, and the sound system in the room was surprisingly bass-ey. A couple things were showing a bit of wear, but the understated decor of the room, for the most part, smacked of enduring, relaxed luxury. And the 270 degree strip view was astounding. Oh, and the steamroom/shower combo is very hangover-relieving. And, since Mandalay is so huge, there's no shortage of food options. And places to drink. And PLEASE eat at Citizen's. I had an awesome burger, and great service!
I hope I don't sound like I'm a schill for Mandalay- I'm just sharing my good experience(s). I've had almost nothing but good stays here in the past, and I encourage you to ask about available upgrades at check-in, as well as to give this non-center-strip property a shot.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mandalay Bay Resort & Casino

Also Known As:
Mandalay Bay Resort And Casino
Mandalay Bay Hotel Las Vegas
Mandalay Bay Hotel
Mandalay Bay
Address: 3950 Las Vegas Boulevard South, Las Vegas, NV 89119
Region: United States > Nevada > Las Vegas
Amenities:
Bar/Lounge Business Center Casino Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Onsen Hotels in Las Vegas
#20 Casino Hotels in Las Vegas
#27 Romantic Hotels in Las Vegas
#27 Luxury Hotels in Las Vegas
#35 Business Hotels in Las Vegas
#38 Family Hotels in Las Vegas
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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