Apologies for the delay in this review..I had been planning a surprise for my husband's 50th on our arrival in LV and had organised and booked in advance a Limousine through the MB Concierge desk. The plan was to surprise my husband and kids by being met at the airport in this wonderful Limousine and being whisked away to our beautiful room at the MB for a few nights of luxury and fun. As time went by and no driver was seen I had to let on to my husband that the surprise I had planned was ruined, I felt so bad as I wanted it to be so special for them, I was looking forward to their reactions of joy and surprise.... we then had to wait an eternity for a shuttle bus to the hotel and it was a terrible start to the big Vegas splurge we had planned. When we arrived at the MB we couldn't believe how long the check-in lines were...it was clear we would have to wait at least 2 hours to check in..by this stage we weren't happy! I went to the concierge desk to relay my disappointment of the Limo not arriving and spoke to the manager there. To his credit he was very apologetic and checked the booking only to find the staff member had keyed in the wrong date for the Limo. He asked if there was anything he could do so I was given express check in and a credit voucher to enjoy complimentary dinner and breakfast at the buffet. He was very professional and very apologetic and the Credit certainly helped our budget but it would never replace that exciting memory lost of seeing the joy on my families faces of arriving in the dazzling city of LV and being whisked away like movie stars.....The room we had was very comfortable with a good view of the strip..I was initially concerned when we booked about the location of the hotel being at the end of the strip but I wanted the children to enjoy the pool. If we went back to LV we would not stay at this hotel again as the distance was just too far from all the other hotels. I also made a 10 min phone call within the US and was charged over $60 US dollars for the privilege! The house of Blues was a great place albeit drinks were very expensive outside of happy hour...Facilities were good at this hotel but we found it to be too overcrowded and inpersonal and too far from the centre of the strip. I would advise first timers to Vegas to look at hotels more centrally located. Thanks go to the very professional concierge manager though for trying to do his best to rectify our disappointment.
- Also Known As:
- Mandalay Bay Resort And Casino
- Mandalay Bay Hotel Las Vegas
- Mandalay Bay Hotel
- Mandalay Bay
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