As a frequent visitor to Las Vegas, I've stayed in many, many hotels over the years. Lately, I've been receiving some great offers from Mandalay Bay. I had one offer about to expire, my hubby was off Monday and I decided to take 3 nights and have some fun. (And do some work, but not a lot.)
I don't know about you, but when I gamble anywhere in Vegas, I sign up for their card that tracks your play. Because I've signed up for so many, I've received free trips to Vegas, free stays in hotels and even certificates to return. I had one offer from the M Life people who own Mandalay bay and MGM Grand, among others, and saw that it was due to expire. I did pick a bad weekend as Tuesday was Valentine's Day and the following Monday was President's Day.
Still, I called the number on the offer and was told they could give me the most expensive night (Saturday night) for free! I knew one night was comped but I assumed it would be the cheapest. Nope- they comped my 1st night, which was ridiculously expensive for Mandalay, but all the hotels had increased rates. And MB was the only one who would comp the Saturday.
I ended up paying about a third of the regular rate for the following 2 nights. Not bad for a busy weekend, and the airline dropped their rates considerably that last weekend. I was stunned that the woman at casino services (they sent the email) would even find me a room Saturday b/c it was listed as being full. But she did.
I had a shock when I took the cab to the hotel. There are 2 types of cabbies in Vegas, the ones who go the RIGHT way to MB and the ones who try to take you for a ride. My cab ride in November cost $11 plus tip! This time it SAID $13 but he told me it was $16. Plus tip. He took me around an area I knew but I also know he took the wrong way. I found the receipt he'd given me as I packed up 3 nights later, and it charged me for $13.40. So, even a seasoned traveler can get "taken".
I arrived after my long trek to see that the lobby was full! There were a lot of conventions going on and also a lot of partiers and weddings. I recognized some people from my flight and I hadn't even waited for luggage. That meant they DID wait (they had their large bags) and got there before me. Damn driver! GRRRRR.
But MB is classy. They had a lady bring bottled water out and within 4 minutes, 4 extra girls came out to help. I got up there pretty fast considering how long that line was. My lady made mistakes. I asked her to put the small amount I owed for 2 of 3 nights on my debit card, and to put the hold for incidentals on my CC. She did NOT put the hold on or did it wrong b/c when I got to my room and was dying of thirst, I couldn't open the minibar. The soda machine on that level did not take dollars and the ice machine was out. So instead of trekking back down for more change, I figured I could pay minibar prices this once. But it wouldn't open.
Another thing bothered me. I was invited, and there was a sign for "invited guests. VIPS" but I didn't THINK that meant me, So when the woman told me that not only did I not get an upgrade to a suite (normally done if anything is available) but she wasn't giving me a room with a King bed. THAT pissed me off b/c the lady I'd spoken to had said that it wouldn't be a problem- that it was usually more difficult to find 2 queens than a king. The lady checking me in told me that there WERE NO KING beds. NO SUITES. I could check in morning. Okay, it's late, let me go to my room. Let me also say that perhaps she didn't know that there WERE other rooms available. I think she was looking at me getting a free night on a night they were so full and decided that she was going to give me what I paid, which is the lowest room available.
I was put on the 7th floor. (Quite low.) No matter- it's what is IN the room that matters. It was 2 older looking beds, and a room that didn't look as if it was used often. In other words, the freebie room. As I couldn't get the ice machine on the floor to work OR the pop machine, THIS is when I broke my NO MINIBAR rule and it wouldn't open. I called down and they said, "Let me give you to VIP services b/c they arranged this. You should've checked in there."
Okay. I held a minute and explained that I couldn't open the minibar. The VERY kind young man said that I was a cash account. I HATE that! I'm a lover of Vegas room service (breakfast all day) and always use the spas. I had been very careful about telling the check-in lady that I MUST have my CC on file. I had given them a CC on purpose- so that this wouldn't happen. But the woman had messed up and charged my debit card for the amount due, and the CC was NOT charged for incidentals. Now, some people don't NEED incidentals. I do. WHY she messed up, I don't know.
But the new guy, Danny, was an angel. When I said that I was a bit disappointed in the fact that I'd reserved a room with one bed and this is a huge resort, he laughed in a kind way. He said not only did he have a King bed for me, but he had a suite! I wasn't sure what to expect but in 5 minutes they brought the keys and I was moving on up to the 22nd floor!
My new room was considered a suite, and I would say it's a "junior" suite. People who have read my reviews here and elsewhere know that one of my pet peeves is to call a room a suite. A suite means "suite of rooms". But on this night, I didn't care! I'm not sharing so I didn't need a suite. I had the one bed and an extra space by the windows, a comfy couch and the best view I've ever had in Vegas, and that is saying a LOT. It is called a suite at MB and does have lots of room.
I not only had my King bed, but the room was so much nicer! I had a jacuzzi in my tub and a corner room that had an area leading to the back with a couch, chair, desk, etc. It was nicer than the spa room I'd had in November and THAT was a nice room. Danny. That kid took a MINUTE to make me happy. A minute! He knew, like many workers know, that your room is the 1st impression you're really given in a hotel. The lobby of a hotel might be gorgeous, but you don't sleep there. Rooms are important.
This room allowed me to relax and watch TV without hurting my back laying on the bed too long. Doctors have told me that I shouldn't watch tv from a bed- it's not good for the back. So true. And when the minibar didn't work yet again, Danny sent me a free minifridge. I didn't ask for one, I didn't even mention it. But he said he'd like to do this and I could keep my soda cold. The soda machine worked and the ice machine worked, but I sure liked having that fridge! He made sure I was doing well and liked the suite. Um, yes, I more than liked it. I felt comfortable. I like King beds. I like having a comfy sofa to sit on to watch tv or chat with a pal. And the view was amazing.
The room looks out at MGM and I didn't even notice how lovely the view was until I started to take a few pictures. I don't know what type of room/suite this is called, but it may be a corner room version of the Spa suite. That just means the tub has a jacuzzi in it. But it's a lovely jacuzzi and the TV in there is mounted perfected with another remote. One can soak for hours and forget all about the time. They had bath salts and everything- it was quite relaxing.
Included in my "Free night" deal was $50 Freeplay. That doesn't mean they hand you $50, but you do get to use a video poker or slot machine until that $50 has increased or gone away. As I'm a card girl with no real knowledge of slots and the inability to walk away from video Blackjack when I should, I enjoyed my time but won nothing. But then I found the single deck tables...
I visit Vegas quite regularly. When I was last here I left with $20 more than I arrived with and I considered this quite a feat. But when I say that I just couldn't lose, I'm not kidding! I had to leave my table to meet a friend for dinner, and after we ate I sat down at a table there just for 20 minutes and got 7 blackjacks in Double Deck. When my friend got back from getting the parking ticket punched, I had an extra $300 on the table. It was time to go, though I would've stayed all night if she hadn't been my ride!
The next day I visited Spa Mandalay. I like this spa and have been here several times. I had a wonderful massage therapist who knew so much about muscles and what they do that I walked out of there feeling like a new woman. I used the jacuzzi, took a shower and got dressed, then back to the room which had been cleaned for the 1st time since I arrived. As I was 1 person, I didn't feel the need to get the room cleaned every day. I had plenty of towels and shampoo, etc., and only used them when I was out and the room needed cleaning. As always, you should leave a tip for each day of housekeeping. If you leave a large tip at the end, it might go to the person who cleaned your room once, while the person who had been doing it all week received nothing. I was happy to see that they took care with my things, and as I requested, left the AC alone.
One note for people who like a cool room. In Vegas when the weather turns cooler, the AC doesn't work the same. (They call this cold but where I come from it is May, LOL!) In any case, on my 2nd night I finally got someone to fix it, and was told something interesting. The AC resets itself every 24 hours. So while I was getting a cool room at last, I had to remember to turn it off and then back on to the lowest setting available.
I thoroughly enjoyed my stay. Of course there are things I would change, such as the smoking. Luckily we can request Non-smoking tables in the casino and we had people waiting to get to ours. I don't think management gives enough thought to the fact that most people do NOT smoke. I'm not hating on smokers here- just pointing out that gamblers who are bothered by smoke will often leave long before they mean to. As an asthmatic with allergies, I can only take so much. I met a woman and a group on my last night who were all happy to have the only NS table in single deck. But there are places that have NS pits, and THAT is the way to go until we are finally allowed clean air. I am not against smoker's rights. Smoke in your room, smoke in your home, but please at least ASK if it is okay to light up in front of me. I will very kindly cash in my chips and give you the table.
For some reason, casinos have become the last bastion of cigarette use. Smokers who normally wouldn't think of lighting up in front of a stranger are blowing smoke in my face and getting ashes all over. I had to wash my hair 2-3 times a day b/c it's the only way to gamble. Can't ONE casino go non-smoking? I would be at the tables forever if the smoke didn't drive me to the safety of my room. And that last night I found tons of people who agree. People who leave when the smoke is too thick.
I have stayed at tables despite the smoke on many, many occasions, simply b/c I'm having fun and I like the people I'm with. Yet, I always pay for it later. And I did leave MB that night and go to MGM where I was able to play in a NS pit. I won't EVER be rude about it. But that night MB lost my business b/c even at a NS table, we were bombarded by smoke from all directions, and then they send around "Cigarette girls" to make SURE we can't breathe. I have to compliment one pit boss, I think named CC? She made sure I had NS tables 2 nights in a row! And she helped the other people, too. Our dealers were happy to come to our table b/c they don't like it either. In fact, I would've been back down playing on my last night at 4am when I couldn't sleep, but I didn't want to have to wash my hair yet again. 3 times that day was enough. Someday, we'll be heard and a separate pit will be open here, too. MB is a great place, so it's GOT to occur to them that they're losing customers.
But that's my only gripe. I had a great stay and look forward to returning. I loved my room loved the room service and spa, and Danny and CC were extra special employees.
I usually compliment Mandalay on their other hotel, called simply "The Hotel". It's a great hotel and worth your time and money. But I haven't congratulated MB on their original hotel, and it's time. :) Good job, guys. Thanks for the comps and freeplay! I'll continue to take advantage of these offers. It's a blessing and I thank you.
Spa suites are large rooms with a nice sitting area and jacuzzi tubs. Very nice choice!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.