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“Nice room; no coffee; THE hotel is different” 3 of 5 stars
Review of Mandalay Bay Resort & Casino

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Mandalay Bay Resort & Casino
4.0 of 5 Resort   |   3950 Las Vegas Boulevard South, Las Vegas, NV 89119   |  
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Ranked #35 of 269 Hotels in Las Vegas
Certificate of Excellence 2014
GreenLeadersGold level
Chicago
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“Nice room; no coffee; THE hotel is different”
3 of 5 stars Reviewed October 6, 2011

We stayed in a SPA room, which had a whirlpool tub, for a convention. The room was very large and well appointed. Unfortunately, like some other Las Vegas Hotels, do not supply an in room coffee maker. Which, of course, means you have to get dressed and go downstairs and buy very overpriced coffee. The elevators are very slow and, with several conventions going on at the same time, can be packed, with people waiting in line to get on.
Although we had been to Las Vegas for conventions on several occasions, we were unaware the the Mandalay Bay Resort Hotel and THE hotel, at Mandalay Bay, are different. We were dropped off by the Taxi at THE hotel. We just said Mandalay Bay. We were checked in through the THE hotel lobby, but we had to walk through THE hotel, and through the casino to the other side of the property to get to our room in the Mandalay Bay Resort.
Just make sure your taxi driver knows were you are going.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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8,967 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,083)
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Seattle, Washington
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 6, 2011

Clean luxury hotel with rude customer service front counter employees. We waited in line for appx. 25min during check-in/out. We stayed for 4-nights. During check-in, the king bed room with a view of the strip that we booked was not available. We were checked into a lesser room and was told to call for a room change in the morning. What a nightmare getting the room changed. It took several calls and trip to the front counter to get changed. Our first day was literally spent waiting for room changes.

Nevertheless, it was an elegant hotel with many facilities. The pool was excellent, many dinning choices and easy commute to the strip by foot or train.

Room Tip: Always request for a higher floor room with the view of the strip or pool.
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed October 6, 2011

I didn't realize before going that there are two entirely separate hotels: Mandalay Bay and THEhotel at Mandalay Bay. We stayed at THEhotel, so I wrote my main review over there. The hotels are connected and the casino that is technically part of Mandalay Bay is just a short hallway away from the lobby at THEhotel.

If you want to be close to the pools, stay at Mandalay Bay. To get from our room at THEhotel to the pools was a 10 minute walk through the hotels and we didn't like that at all, though we loved our suite.

Also, be clear which hotel you're in when you are taking taxis -- we got dropped off at the wrong entrance on our first cab ride.

Stayed September 2011, traveled with family
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Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2011

I've stayed at several hotels on the strip including the Venetian and was impressed with Mandalay Bay. One of the best pools (they have several, including a wave pool and lazy river) on the strip. My room was very nice and the hotel and service was very nice as well. It's not cheesy like a lot of the other hotels on the strip!

Room Tip: My hotel room overlooking the pool you could see the airport and there was loud club music playing a...
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  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 5, 2011

We chose to get married in The Wedding Capel at The Mandalay Bay. Everything was organised brilliantly and we couldn't have asked for a better day. The first 2 nights we stayed in a standard room, which was excellent and overlooked the strip. The following 3 nights we stayed in a vista suite, which was amazing. Although the furniture was a bit dated, the size of the suite and the view over the strip were incredible. We had a spa credit included in our wedding package. The massage and spa facilities were excellent. We had dinner on our first night at the Strip Steak restaurant. The steak was incredible, can't seem to get meat like that in England! This was our 3rd stay at the Mandalay Bay and loved it just as much as the first, apart from the resort fee.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 4, 2011

Waiting in line for more than 25 minutes is a clear indication that our stay was not going to be a Four Seasons experience. The front desk agent Julie was neither apologetic for our having to wait so long nor did she thank us for being patient. We had a reservation for a 2 night stay in a deluxe 2 queen bed room at Thehotel at a nightly rate of more than $340+ a night. The room type was not available and Julie told us THEhotel was oversold by 2%. I think that the high rate we were paying we should have been given a complimentary upgrade or been more accommodating but instead she downgraded us in order for us to get a 2 queen bed room. There is also a resort fee of $20.00 per night which we paid for in cash. We were tired, anxious and had dinner reservations and were pressed for time so we just rolled with the punches. Finally after the 35 minute ordeal we take the elevator up and get to our room with a “recuperating” sign hanging on the door. We all know what that means but we still attempted to access the room and to our (in a sarcastic voice) shocking surprise the door to our room did not open BIG SHOCKER. We had someone from the housekeeping department verify and check the room was someone in the room ~ shocking. The housekeeper apologized and sent us back down. Once again we had to wait in line for longer than 20 minutes. Here is the problem if they know they are sold-out why do they only have 6 front desk agents with more than 15 empty stations? They were low on staff on a night where they clearly know they have a lot of arrivals checking in… it’s a no brainer more staff for more arrivals.

When we came back down Julie was at lunch ~ which must have been the reason why she rushed to get rid of us without even directing us to the elevator or telling us more about the hotels facilities or amenities. Dustin was more accommodating and apologetic. He offered us 1 night comp stay but because our reservation was made thru hotwire there is too many hoops/ tape in order for us to get a refund. Instead he gave us a $200.00 food and beverage credit that we would be able to use in select hotels along with 4 passes to the spa. He also offered to comp our resort fee of $44.50 which he had a hard time trying to locate where the money went. Luckily enough we had our receipt which indicated that we had paid for it.

On our departure date we called to verify that our food charges were being posted and that we did have a food and beverage credit. Jessica the PBX operator was clueless and even argued with us about not having paid for the resort fee when we even told her we had a receipt. Finally we straightened that out and came downstairs to inquire about our shuttle. We walked over to the concierge desk and the young gentleman which was there was kind enough to call and arrange our shuttle, unfortunately the shuttle never came and when we called the company they said a call was never placed so we had to pay for a taxi. I will never stay at the Mandalay Bay

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampico
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 4, 2011

I loved almost everything about this hotel, open spaces (not everything filled with slot machines), beautiful gardens, good food, excellent staff, great rooms, best valet parking. All in all an experience I hope to repeat one day. One tiny bad thing, a bit of a long line for early check-out (when everyone's in a hurry to get to the airport and not miss shuttles and flights), but there were other check-out options, an another detail, mattresses are a bit uneven (sunk on the side of the night table and high on the opposite end).

Room Tip: It was a bit quiet at the hotel so I had no problem getting two beds in the room (which we wanted) o...
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  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandalay Bay Resort & Casino

Address: 3950 Las Vegas Boulevard South, Las Vegas, NV 89119
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Las Vegas
#10 Green Hotel in Las Vegas
#18 Luxury Hotel in Las Vegas
#24 Family Hotel in Las Vegas
#28 Business Hotel in Las Vegas
#30 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mandalay Bay Resort & Casino 4*
Number of rooms: 3211
Reservation Options:
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Also Known As:
Mandalay Bay Hotel Las Vegas
Mandalay Bay Resort And Casino

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