During my recent stay at the Golden Nugget in Las Vegas, we had an enjoyable time...right up until we returned home to find that I had received around 15 bed bug bites. These bites began to itch and worry me after a couple of days. I called the hotel to report the incident, and was referred to their "risk management" department. They advised me that there had not been any other reports of bed bugs, and asked me if I might have contracted them on the airplane. On the airplane? Really?
I advised them that my bites were all over my legs and lower back, and their reply was that they could not find any evidence of bed bugs. Imagine my surprise that a hotel would not admit it had bed bugs. I advised them that I would report this on TripAdvisor.com. The risk management employee told me to be careful about what I wrote...so that I would not be prosecuted for libel. Sad.
It's an otherwise very good hotel with great rates. However, this whole nonsense could have been avoided with a credit for our room costs and an assurance that they had cleaned the room, so that I would feel good about reporting the incident and keeping others from the embarassment of bed bugs. Seems simple enough.
I'm surprised that the Golden Nugget didn't handle this entire concern with greater tact and ease. When a customer calls to report bed bugs...believe them. Especially a former travel writer who only wanted to do the right thing.
When I feel that my concern is being suppressed, my only recourse is to voice the concern for other potential customers. If there was an infestation, I hope they have cleaned it. Whatever the case, their handling of my report was less than adequate and should be addressed by management.
- Official Description (provided by the hotel):
- The Golden Nugget Las Vegas is the most luxurious resort on the Fremont Street Experience, and consistently receives critical acclaim for exceeding customer expectations. With more than 2,400 deluxe guestrooms and suites, the Golden Nugget has everything necessary for a top-notch Las Vegas vacation. The high-energy casino features the most popular slot and video poker machines, table games, race and sports book and poker room. Experience nightly entertainment with master impressionist and comedian Gordie Brown and dine at world-class restaurants such as Grotto Italian Ristorante and Vic & Anthony's Steakhouse. Complete with a luxurious spa and salon, The Tank, a year-round outdoor swimming pool complete with a 200,000-gallon, live shark aquarium and the new H20 poolside lounge, there is something for everyone at the Golden NUgget. Take one step inside and you'll see why the Golden Nugget Las Vegas sets the standard for luxury and comfort. We look forward to welcoming you as our guest and hope you enjoy your trip to Las Vegas. ... more less
- Reservation Options:
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- Also Known As:
- Golden Nugget Las Vegas
- Downtown Las Vegas
- Las Vegas Golden Nugget
- Golden Nugget Hotel Las Vegas