It was the worse experience I have ever had in a room, and customer service.
We ordered our vacation pkg through Priceline, with our flight tickets. I checked online, looked at the pics, and also read reviews, they looked good, but, I didn't realize that there was more then one of these in Las Vegas. So I booked it expecting it to be nice, clean room. When we got to our room, after carry our bags up a flight stairs to the 2nd floor, the room smell was so bad with stale smoke that I could hardly breathe when I walked in. I even started wheezing, and feeling sick to my stomach.
When we called to say this was not what we were exoecting, and it smelled so horrible that we could hardly stand being in the room, they said they were really sorry, but they were full for the weekend. But to check back the next day. (The parking lot was not full, at all.) Reluctantly, we spend the night, the pillows and bedding reeked so bad that it was horrible! My clothes smelled so bad from just being in the room, it smelled like I was a smoker, and my pajama's reeked so bad from being in the bed, that when I smelled them, I almost threw up.
When we went down the next morning to see if another room had become available, they said that they were really sorry again, but, no, there were no none smoking rooms available. And she added that this is the room the Priceline automatically gives you when you book a vacation through them, so they blamed Priceline! Do they have anything to do with this pkg! Were we not in their care? Unbelievable! She said when housekeeping became available, (they were swamped right now), that they would send them to wash walls, and spray something, and to put a ozone thing in to collect all the bad air, and clean it. We had to be gone out of the room for hours for them to do that. They said they did the air, but, when we came back, it still reeked of smoke, and there was no evidence of housekeeping ever coming to our room for the whole weekend. Our bed was never made, we asked for clean bedding, that they never put on the bed. never checked on our towel situation, had one little sample of coffee, never refilled that, so that we could even make coffee in the room. We had to ask for simple things like soap to wash with, and shampoo. It was the worse experience, and customer service that I have ever had in a room, ever. We will never stay there again.
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- Also Known As:
- Extended Stayamerica Las Vegas - Valley View Hotel Las Vegas
- Extended Stay America Las Vegas
- Extended Stay Las Vegas