I booked this hotel because it was close to the airport, they had an airport shuttle, and I didn't want to get caught up in all of the activity of the Strip. But when I arrived at the airport at 9pm, I tried to call the hotel to find out when I could expect the shuttle--- and no one would answer the phone! I tried again and again and even called Hilton reservations to make sure I had the right number. (They couldn't get anyone to answer either!) In the meantime the shuttle bus showed. But if you're expecting some important calls, this may not be the place for you; try calling the hotel in the evening yourself and then decide.
The front desk is also a little mixed up. They made several mistakes, that although not serious, caused me inconvenience. To the hotel's credit, they worked hard to make these mistakes "right" and apologized profusely.
The rooms are spacious and well equipped. The bathroom has extra amenities. The housekeeping was excellent. The beds are comfortable. There was a slight amount of crossover noise from the next room.
The airconditioning unit (in both rooms I stayed in on two different stays) was quite noisey. I also tried to turn down the controls to a lower fan speed without success.
The shuttle bus IS a great convenience. And the hotel IS close to the airport. If it could just work these bugs out of their system I would consider going back.
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