We just returned from the Doubletree and I would like to know what is going on with the chain? We are Hilton Rewards members but we will never stay at a Doubletree again.
The van picked us up at the airport (the web site doesn't tell you that it only comes every 30 minutes, not on demand) but neither of us could get the seat belts to work and the driver didn't seem to care. I had made the reservations on the hotel's web site via the internet and paid $ 18.oo extra for their "upgraded amenities" because it included two breakfasts. They had the information in their computer about the upgraded amenities but she told me that only meant a larger room and a dorm refrigerator in the room. When I looked at my confirmation printout it said "Room with upgraded amenities" but it didn't specify what was on their web site. I had to argue my point with the check in staff and since there were others waiting to check in, she did give me the two breakfast certificates. Check out their web site and see what I'm talking about.
The sink faucet never really shut off, with a constant stream of water coming out of it. The toilet water constantly drained into the bowl. You would never know the hotel is located in the desert where water conservation is considered important. The air conditioning unit is the old type located under the window and makes noise as it turns on and off and runs. The next morning we had breakfast and the coffee was so bad I threw it out and didn't dare ask for another cup. We believe it was left on the burner all night. We had a different van on the way back to the airport and those seat belts didn't work either.
It was definitely a poorly managed, LOW CLASS hotel with a big price tag. We do not recommend this Doubletree and will NEVER stay there again nor will be take the chance of staying at any other.
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