I am a 50 year old business man who traveled to Las Vegas for a weeks’ vacation with a friend. We were so happy to arrive in Vegas until we arrived at the hotel to check in. This hotel is absolutely disgusting, dirty & smelly right from the main lobby, the room and throughout the casino. The first room that they gave us was in a building a few hundred yards from the main hotel and casino. The room stunk badly from cigarettes and other things I can only imagine, the ceiling was stained, the bathroom was filthy and the security door to the building was broken. I immediately advised the management and was offered “to send housekeeping in to clean again”. I told the hotel clerk, who it turned out was a manager that housekeeping couldn’t possibly clean that room, it was that disgusting. We were then offered an “upgrade” to the main hotel which was an additional charge. I gave the manager my debit card and paid for the upgrade. The room appeared better but it was by no means “clean”.
After the first & second nights I woke up with severe itchy rash all over that took 5 days after vacating to clear up. The third night we came back from seeing a show around 1:00 AM to find we were locked out of our room. We then went to the front desk and were advised that they locked us out of the room because “you owe us money as you upgraded and didn’t pay for it.” I advised the clerk that the manager had upgraded the room and charged the fee to my debit card. The staff person advised me that they only charged my card the hotel fee (which all hotels charge) and I was not charged for the upgrade and until I pay for the upgrade we cannot access our room. I advised the clerk that I had a receipt in my room and I could check my bank account online if I can be allowed access to the room to check my account. The clerk refused and asked who upgraded the room for us and I pointed to the manager whose name was Andreas.
Andreas then showed me some papers from the hotel’s computer which showed charges to my account of $16.80 and $77.98 which he advised me were the hotel fees not the upgrade fee. I advised Andreas that I would need to check my bank account to see what fees were charged to my account but I needed to access our room. The clerk then advised Andreas that “we have his credit card information on file”, in other words don’t continue this discussion we can just charge his account. After approximately 45 minutes Andreas stated that he would allow us access to the room and we could straighten the dispute out in the morning. We were then given new cards to access the room. When we got back to the room we found that the room was still locked. We went back down to the main lobby and waited another 25 minutes or so to speak to Andreas after speaking to two other clerks who were no help. We were then advised that they changed the codes and gave us another new card to access the room. At that point I had no intension of staying in that hotel any longer.
I advised Andreas that I was extremely upset as, if in fact they didn’t charge us for the upgrade, that would be their fault and I shouldn’t have been treated like a criminal and locked out of the room at 1:00 AM. I then stated we would be vacating the hotel once we are allowed access to the room to gather our belongings. When we went up to the room we were met at the door of the room by a security guard who advised that he was there to be sure we could access the room. The security guard asked if we were vacating and when I told him yes we were, he stated that he needed to stay there until we left the room.
We then went back down to the lobby and again waited for Andreas. I advised Andreas that I would not authorize any additional charges to my debit card, however, as his clerk pointed out, they could still charge my card as they had it on file and there would be nothing I could do about it.
It was now after 2:00 AM when we vacated the hotel and had to locate a new hotel room which took another few hours. When I checked my bank account the next day I found that we did pay the upgrade fee ($77.98) but apparently were not charged the hotel fee for the entire seven nights which is $16.80 only charged one time. I received no refund at all and haven’t seen any additional charges.
I do not blame Andreas for all of this as he was being a gentleman the entire time, was attempting to rectify the situation and offered a free room next time we were in Vegas (I wouldn’t even consider ever staying there again even for free). The other hotel clerks were extremely rude and degrading.
My advice to anyone that is considering staying at Circus Circus is, don’t even consider it, there are over 100 hotels in Vegas and any one of them would be better than Circus Circus.
- Official Description (provided by the hotel):
- This iconic hotel on the Las Vegas Strip is close to shopping, the Las Vegas Convention Center and downtown Las Vegas. The newly renovated tower rooms feature pillow-top mattresses, wireless internet, cable TV, hairdryers and in-room safes. Circus Circus features free world-class circus acts nightly, a carnival midway with over 200 games for all ages, and The Adventuredome indoor theme park with 25 rides and attractions including a double-loop rollercoaster. Guests also enjoy slots, table games, a Race and Sports Book and flair bartending at Vince Neil's Restaurant and Bar. Circus Circus has 8 dining outlets serving breakfast, lunch and dinner ranging from quick eats to casual and award-winning dining. Among the choices, the hotel has a buffet, a made-to-order pizzeria and highly acclaimed restaurant- The Steakhouse, voted Top Steakhouse in Las Vegas by Zagat. The Steakhouse is open for dinner nightly serving mesquite grilled steak, prime rib and seafood. Reservations are strongly recommended. ... more less
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- Also Known As:
- Circus Circus Hotel And Casino Las Vegas
- Circus Hotel Las Vegas
- Circus Las Vegas
- Circus Casino
- Las Vegas Hotel Circus
- Circus Circus Las Vegas Nevada
- Circus Circus Review
- Circus Circus Hotel Las Vegas